Customer Service Agent

Do you want to be part of an amazing team of customer service specialists who work together to provide exemplary service? Is going above and beyond in your DNA? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is looking to hire full-time Customer Service Agents to work at the London Airport. We are looking for people with great customer service, who have flexible availability and who love working in the tourism industry. We offer a great training program. This role would report to the Customer Service Coordinator.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals. The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work with airline crew
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Previous airport experience is considered an asset
• Previous experience with the Sabre reservation system is considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment including:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license