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Added 17 mins ago
RM
Marketing coordinator
ROUSSEAU MARKETING INC.
Boucherville, QC
- $33 to $37 CAD / hour
- Full-time
- On-site
Added 18 mins ago
A
Sales and promotions coordinator
AtmanCo
Montréal, QC
- From $37 CAD / hour
- Full-time
- On-site
Added 24 mins ago
CO
Compensation Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
Under the direction of the Coordinator of Compensation & Classification this position performs a range of activities in the administration and support of compensation programs including…
Added 24 mins ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Outdoor Centre Customer Service Supervisor will reports to the Coordinator, Outdoor Centre Equipment and Services. The position is based on a Tuesday to Saturday work schedule with a…
Added 24 mins ago
TH
Technical e-Commerce Systems Coordinator
The Headhunters Recruitment
Markham, ON
- Full-time
We're looking for an onsite eCommerce Systems Coordinator for a well-established and growing distribution organization. This is a unique opportunity for someone who enjoys working at the…
Added 24 mins ago
PR
Asset Information Management Coordinator
Paramount Resources
Calgary, AB
- Full-time
The role of the Asset Information Management (AIM) Coordinator is to be the dedicated owner of Paramount’s daily AIM operations and support the adoption of AI. Reporting to the Enterprise…
Added 24 mins ago
C
Transaction Management Coordinator
CBRE
Toronto, ON
- Full-time
As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for a single office.
Added 55 mins ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage…
Added 55 mins ago
B
Logistics and Transport Coordinator
BRP
Valcourt, QC
- Temporary
…developing innovative products? We are looking for an R&D Transport Coordinator, reporting to the Technical Services Manager, to optimize and manage logistics processes and transportation…
Added 55 mins ago
Capital Program Support Coordinator
Government of Alberta
AB
The Capital Program Support Coordinator provides specialized administrative, financial, procurement, contract, project, and program support for the Crown Land Infrastructure Capital…
Added 55 mins ago
Branch and Issues Coordinator, LROHS and Workplace Supports and Prevention
Government of Alberta
AB
Job Title: Branch and Issues Coordinator, Labour Relations & Occupational Health and Safety (LR & OHS) and Workplace Supports and Prevention (WSP)
Added 55 mins ago
MR
Aquatics Instructor I
Mount Royal University
Calgary, AB
- Full-time
SAD02 Administrative Services II (Salary Grade 13)
Added 55 mins ago
MR
Lifeguard I
Mount Royal University
Calgary, AB
- Part-time
SAD01 Administrative Services (Salary Grade 12)
Added 55 mins ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
High Collaboration & Influence: Frequent interaction across faculties and administrative teams, translating complex procurement policies into accessible, actionable guidance.
Added 1 hour ago
CH
Admin Svcs Coordinator
CBRE HV
Toronto, ON · North York
- Full-time
As a CBRE Administrative Services Coordinator, you will provide administrative support to a department or manager. You’ll answer, screen and forward telephone calls, greet customers and…
Added 1 hour ago
IR
Outreach & Partnership Coordinator
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
Added 1 hour ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Added 1 hour ago
UO
Laboratory Operations Lead
University of Alberta
Edmonton, AB
- Full-time
Support to Knowledge Mobilization: Working closely with the Scientific Educator and the Research and Education Coordinator, the position contribute to scientific writing by drafting and…
Added 1 hour ago
AC
Accounting & Administrative Coordinator
Atkinson Construction
St. Albert, AB
- Full-time
Reporting to the President and Controller, the Accounting & Administrative Coordinator is roughly 70% accounting and 30% administration. You'll manage day-to-day accounting administration,…
Added 1 hour ago
E
Vehicle Inspections and Lot Coordinator
EBlock
Nisku, AB
- $20 to $23 CAD / hour
- Full-time
The Vehicle Inspections and Lot Coordinator is a hands-on position that works both indoors (computer work/communicating with customers) and outdoors (moving, cleaning, and inspecting…
Added 1 hour ago
TR
People & Culture (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
We’re looking for a People & Office Coordinator to join our lean People & Culture team and help keep our office operations and people programs running smoothly. This is a great opportunity…
Added 1 hour ago
Warehouse Associate - Warehouse Coordinator role
Pantos Logistics Canada Inc.
Delta, BC
Added 1 hour ago
BH
Coordinator, Client Engagement, Partnership and Health Equity
Bruyère Health
Ottawa, ON
- Full-time
Added 1 hour ago
BA
Warehouse Coordinator
Barricades and Signs
AB · Sturgeon County, AB
- Full-time
Reporting to the Warehouse Manager, the Warehouse Coordinator is a vital member of the operations team and plays a pivotal role in ensuring effective and efficient execution of warehouse…
Added 1 hour ago
Project Engineer
Kiewit
Oakville, ON · Toronto, ON · Etobicoke, ON
As a Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and cost engineers. Do you have strong…

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key responsibilities include:

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

The Customer Service Coordinator manages customer priorities, escalations, and cross-departmental communication to ensure operational efficiency. They also support team development through coaching and training while maintaining a small portfolio of customer accounts.

Requirements

The ideal candidate is customer-oriented, autonomous, and detail-oriented with the ability to manage multiple projects simultaneously. Strong teamwork skills and a sense of responsibility are essential for this role.

Skills

Customer service
Coordination
Escalation management
Process improvement
Team leadership
Coaching
Training
Supply chain coordination
Operational efficiency
Communication
Project management
Attention to detail
Autonomy
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Supply Chain
Manufacturing
Process Improvement
Escalation Management
Team Coordination
Operational Support
Account Management
Continuous Improvement
Workload Management
Training
Coaching
Customer Advocacy

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