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Added 4 mins ago
K&
Transportation logistics coordinator
KOCHWILSON & CO. LTD
Mississauga, ON
- From $36 CAD / hour
- Full-time
- On-site
Added 28 mins ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Concord, ON
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 28 mins ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Mississauga, ON
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 28 mins ago
SH
Transitions Care Lead
SE Health
ON · Halton, ON
- Full-time
Passion for excellent customer service and customer experience
Added 28 mins ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Outdoor Centre Customer Service Supervisor will reports to the Coordinator, Outdoor Centre Equipment and Services. The position is based on a Tuesday to Saturday work schedule with a…
Added 28 mins ago
TH
Technical e-Commerce Systems Coordinator
The Headhunters Recruitment
Markham, ON
- Full-time
Our client has built a strong reputation within its industry and is committed to delivering an exceptional customer experience through both its physical and digital sales channels. The…
Added 59 mins ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage…
Added 59 mins ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 59 mins ago
CH
Quality Inventory Control Coordinator
Cardinal Health
Vaughan, ON · Canada-NSC
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 59 mins ago
MR
Aquatics Instructor I
Mount Royal University
Calgary, AB
- Full-time
…follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator,…
Added 59 mins ago
MR
Lifeguard I
Mount Royal University
Calgary, AB
- Part-time
Reporting to the Aquatic Centre Supervisor and Coordinator, the lifeguard is responsible for the safeguarding of guests and staff in the aquatic facility by providing exceptional safety…
Added 1 hour ago
CH
Admin Svcs Coordinator
CBRE HV
Toronto, ON · North York
- Full-time
As a CBRE Administrative Services Coordinator, you will provide administrative support to a department or manager. You’ll answer, screen and forward telephone calls, greet customers and…
Added 1 hour ago
IR
Outreach & Partnership Coordinator
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
At least 1 year of experience in administration, marketing, or a related field.
Added 1 hour ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse…
Added 1 hour ago
PL
Warehouse Associate - Warehouse Coordinator role
Pantos Logistics Canada Inc.
Delta, BC
- Full-time
Manage inbound and outbound warehouse operations for General Customers, LGES, and other customer accounts.
Added 1 hour ago
E
Vehicle Inspections and Lot Coordinator
EBlock
Nisku, AB
- $20 to $23 CAD / hour
- Full-time
The Vehicle Inspections and Lot Coordinator is a hands-on position that works both indoors (computer work/communicating with customers) and outdoors (moving, cleaning, and inspecting…
Added 1 hour ago
ML
Shipping and receiving coordinator
Mezza Lebanese Kitchen Production Centre
Dartmouth, NS
- From $27.46 CAD / hour
- Full-time
- On-site
Added 1 hour ago
Warehouse Associate - Warehouse Coordinator role
Pantos Logistics Canada Inc.
Delta, BC
Manage inbound and outbound warehouse operations for General Customers, LGES, and other customer accounts.
Added 1 hour ago
BA
Warehouse Coordinator
Barricades and Signs
AB · Sturgeon County, AB
- Full-time
Reporting to the Warehouse Manager, the Warehouse Coordinator is a vital member of the operations team and plays a pivotal role in ensuring effective and efficient execution of warehouse…
Added 1 hour ago
A
Logistics Coordinator
ATCO
La Prairie, QC
- Full-time
As a Logistics Coordinator, you will be the backbone of our operations, ensuring the smooth execution of logistics from start to finish including regional lease fleet management, scheduling…
Added 1 hour ago
CC
AR & Accounting Clerk (Temporary)
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Crystal Clean Maintenance Ltd. is seeking an experienced Accounts Receivable & Accounting Coordinator for a six-month temporary assignment supporting the full accounts receivable cycle and…
Added 2 hours ago
E
Customer Service Coordinator
EXFO
Quebec, QC
- Full-time
Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key…
Added 2 hours ago
KR
Admissions Coordinator
Knoxville Recovery Center
Burlington, ON
- Full-time
The Admissions Coordinator position is fast-paced and requires weekend work. The ideal candidate is a self-motivated individual who brings contagious energy to our team, and is dedicated to…
Added 2 hours ago
MG
Senior Coordinator, VDC /BIM
Madison Group of Companies
Toronto, ON
- Full-time
Madison Group is a widely diversified real estate and land development company with extensive experience in building master-planned communities, low-rise, and high-rise residential…
Added 2 hours ago
MG
VDC / BIM Coordinator
Madison Group of Companies
Toronto, ON
- Full-time
Madison Group is a widely diversified real estate and land development company with extensive experience in building master-planned communities, low-rise, and high-rise residential…

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key responsibilities include:

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

The Customer Service Coordinator manages customer priorities, escalations, and cross-departmental communication to ensure operational efficiency. They also support team development through coaching and training while maintaining a small portfolio of customer accounts.

Requirements

The ideal candidate is customer-oriented, autonomous, and detail-oriented with the ability to manage multiple projects simultaneously. Strong teamwork skills and a sense of responsibility are essential for this role.

Skills

Customer service
Coordination
Escalation management
Process improvement
Team leadership
Coaching
Training
Supply chain coordination
Operational efficiency
Communication
Project management
Attention to detail
Autonomy
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Supply Chain
Manufacturing
Process Improvement
Escalation Management
Team Coordination
Operational Support
Account Management
Continuous Improvement
Workload Management
Training
Coaching
Customer Advocacy

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