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Added 10 mins ago
UG
Clinic and Outreach Coordinator
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
Reporting to the Director, the Clinic and Outreach Coordinator is responsible for the smooth and reliable administration of overall operations of the two clinics in a fast-paced environment…
Added 10 mins ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
Cranbrook, BC
- Full-time
We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 10 mins ago
FH
Learning & Development Coordinator
Fairmont Hotels & Resorts
Banff, AB
- Full-time
We are seeking a high-energy and versatile individual to join our team as a Learning and Development Coordinator at the Fairmont Banff Springs Hotel. In this role, you will be dedicated to…
Added 10 mins ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
…throughout your career to support and guide your professional…
Added 10 mins ago
SH
Position Summary:
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Responsible To: Community Development Coordinator
Added 10 mins ago
FH
Diagnostic Mammography Technologist - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $43.24 to $54.01 CAD / hour
- Other
…addition, we value career advancement and offer professional development and education…
Added 11 mins ago
FS
In Room Dining Coordinator (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…memorable guest experiences. As a Full Time Seasonal In Room Dining Coordinator, you’ll join a collaborative team that prepares and executes in room dining service with consistency,…
Added 33 mins ago
RM
Marketing coordinator
ROUSSEAU MARKETING INC.
Boucherville, QC
- $33 to $37 CAD / hour
- Full-time
- On-site
Added 34 mins ago
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Sales and promotions coordinator
AtmanCo
Montréal, QC
- From $37 CAD / hour
- Full-time
- On-site
Review and evaluate commercial or industrial development proposals
Added 40 mins ago
CO
Compensation Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
…programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their…
Added 40 mins ago
TH
Technical e-Commerce Systems Coordinator
The Headhunters Recruitment
Markham, ON
- Full-time
We're looking for an onsite eCommerce Systems Coordinator for a well-established and growing distribution organization. This is a unique opportunity for someone who enjoys working at the…
Added 1 hour ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage…
Added 1 hour ago
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Logistics and Transport Coordinator
BRP
Valcourt, QC
- Temporary
…developing innovative products? We are looking for an R&D Transport Coordinator, reporting to the Technical Services Manager, to optimize and manage logistics processes and transportation…
Added 1 hour ago
Capital Program Support Coordinator
Government of Alberta
AB
The Capital Program Support Coordinator provides specialized administrative, financial, procurement, contract, project, and program support for the Crown Land Infrastructure Capital…
Added 1 hour ago
Branch and Issues Coordinator, LROHS and Workplace Supports and Prevention
Government of Alberta
AB
Job Title: Branch and Issues Coordinator, Labour Relations & Occupational Health and Safety (LR & OHS) and Workplace Supports and Prevention (WSP)
Added 1 hour ago
Engineer, Field
Aecon
Campbell River, BC
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 1 hour ago
MR
Aquatics Instructor I
Mount Royal University
Calgary, AB
- Full-time
Evaluate participant performance through regular assessment, providing constructive feedback to support skill development.
Added 1 hour ago
MR
Lifeguard I
Mount Royal University
Calgary, AB
- Part-time
Reporting to the Aquatic Centre Supervisor and Coordinator, the lifeguard is responsible for the safeguarding of guests and staff in the aquatic facility by providing exceptional safety…
Added 1 hour ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
Added 1 hour ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- $29.76 to $31.64 CAD / hour
- Part-time
…under the direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care,…
Added 1 hour ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- $29.76 to $31.64 CAD / hour
- Part-time
…under the direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care,…
Added 1 hour ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Added 1 hour ago
Outreach Support Worker, Community Mental Health
Fraser Health
Surrey, BC
Reporting to the Care Coordinator, as a member of a Mental Health & Substance Use Services (MH&SUS) multidisciplinary team, the Outreach Support Worker provides outreach community based…
Added 1 hour ago
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Sr. Project Coordinator, IT
CIBC
Toronto, ON
- Full-time
You can demonstrate 3-5 years experience in. Managing all facets of a project as a Senior IT Project Coordinator. You have hands-on experience creating project artifacts and supporting…
Added 1 hour ago
BH
Coordinator, Client Engagement, Partnership and Health Equity
Bruyère Health
Ottawa, ON
- Full-time
Professional development and learning opportunities

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key responsibilities include:

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

The Customer Service Coordinator manages customer priorities, escalations, and cross-departmental communication to ensure operational efficiency. They also support team development through coaching and training while maintaining a small portfolio of customer accounts.

Requirements

The ideal candidate is customer-oriented, autonomous, and detail-oriented with the ability to manage multiple projects simultaneously. Strong teamwork skills and a sense of responsibility are essential for this role.

Skills

Customer service
Coordination
Escalation management
Process improvement
Team leadership
Coaching
Training
Supply chain coordination
Operational efficiency
Communication
Project management
Attention to detail
Autonomy
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Supply Chain
Manufacturing
Process Improvement
Escalation Management
Team Coordination
Operational Support
Account Management
Continuous Improvement
Workload Management
Training
Coaching
Customer Advocacy

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