Jobs in Canada

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Added 8 mins ago
AM
Transportation manager
Antares Marine Consultants Inc.
Brossard, QC
- From $50 CAD / hour
- Full-time
- Hybrid
Oversee the setting of transportation service rates and monitor revenue
Added 8 mins ago
UF
Restaurant manager
United Foods Inc. O/A McDonald's Restaurant
Stephenville, NL
- $40,000 to $50,000 CAD / year
- Full-time
- On-site
Added 9 mins ago
W
Assistant manager, fast food
Wendy's
Nanaimo, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Added 10 mins ago
M
Fruits and vegetables manager - retail
Maxi
Sept-Îles, QC
- $45,000 to $52,000 CAD / year
- Full-time
- On-site
Plan budgets and monitor revenues and expenses
Added 10 mins ago
Operations Assistant (Casual)
G3 Canada Limited
Moose Jaw, SK
Bin, transfer, monitor, and ship grain while following operational, safety, and quality requirements.
Added 10 mins ago
Manager, Partner Engagement
Human Resources
Toronto, ON
Monitor and grow key partner metrics on platforms, including MAU, time spent, downloads, revenue
Added 10 mins ago
GC
Branch Administrator
GSF Car Parts
ON · Middlesex, ON
- Part-time
Monitor unpaid cash sale reports, escalating any discrepancies or queries
Added 10 mins ago
TC
Cook - Full-Time
The Care Group
Qualicum Beach, BC
- Full-time
Monitor food quality, portion sizes, and costs to support budget requirements.
Added 10 mins ago
GF
Industrial Engineer
Gordon Food Service - Canada
Winnipeg, MB
- Full-time
Operate, monitor, inspect, and maintain refrigeration, HVAC, compressed air, and utility systems to support facility operations.
Added 10 mins ago
BG
Gestionnaire du service – Équipement lourd – Construction et foresterie | Service Manager - Heavy Equipment - Construction & Forestry (Val d Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
Added 10 mins ago
D
Senior Architectural Contract Construction Administrator
DIALOG
Prince George, BC
- Full-time
Monitor architectural progress, quality and completion status, identifying issues that could affect schedule, cost, commissioning or operational readiness.
Added 10 mins ago
PF
Assistant Manager
Planet Fitness
Edmonton, AB
- Full-time
Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
Added 10 mins ago
B-
Cleaner - Part Time (Drumheller)
BEST - For A Cleaner World
Drumheller, AB
- Part-time
Monitor and report any repairs or required replacements
Added 10 mins ago
B-
Seasonal Exterior Cleaner (Temporary)
BEST - For A Cleaner World
AB
- Temporary
Monitor and report any repairs or required replacements
Added 10 mins ago
B-
Cleaner - Temporary
BEST - For A Cleaner World
Vernon, BC
- Full-time
Monitor and report any repairs or required replacements
Added 10 mins ago
FH
Nurse Practitioner – Primary Care MHSU– Residency Opportunity
Fraser Health
Abbotsford, BC
- Full-time
Monitors ongoing care, orders appropriate screening diagnostic investigations; interprets reports of investigations and analyzes information to monitor progress and plan treatment.
Added 10 mins ago
EC
Director, Communications and Engagement
ErinoakKids Center for Treatment and Development
Mississauga, ON
- Full-time
Monitor and report on departmental goals, key performance indicators and outcomes.
Added 10 mins ago
UO
CUPE - Winter 27 - CVG6301
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - Winter 26 - CVG2171/2571 Surveying field school portion
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - Winter 27 - EVG5132
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - Winter 27 - CVG2181
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - CVG6305 - Winter 2027
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - Winter 27 - CVG2140A
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - CVG 5155 - Winter 2027
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 10 mins ago
UO
CUPE - Winter 27 - CVG1107B
University of Ottawa
Ottawa, ON · Colonel By Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key responsibilities include:

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

The Customer Service Coordinator manages customer priorities, escalations, and cross-departmental communication to ensure operational efficiency. They also support team development through coaching and training while maintaining a small portfolio of customer accounts.

Requirements

The ideal candidate is customer-oriented, autonomous, and detail-oriented with the ability to manage multiple projects simultaneously. Strong teamwork skills and a sense of responsibility are essential for this role.

Skills

Customer service
Coordination
Escalation management
Process improvement
Team leadership
Coaching
Training
Supply chain coordination
Operational efficiency
Communication
Project management
Attention to detail
Autonomy
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Supply Chain
Manufacturing
Process Improvement
Escalation Management
Team Coordination
Operational Support
Account Management
Continuous Improvement
Workload Management
Training
Coaching
Customer Advocacy

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