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Added 29 mins ago
Capital Program Support Coordinator
Government of Alberta
AB
The Capital Program Support Coordinator provides specialized administrative, financial, procurement, contract, project, and program support for the Crown Land Infrastructure Capital…
Added 29 mins ago
Branch and Issues Coordinator, LROHS and Workplace Supports and Prevention
Government of Alberta
AB
Job Title: Branch and Issues Coordinator, Labour Relations & Occupational Health and Safety (LR & OHS) and Workplace Supports and Prevention (WSP)
Added 29 mins ago
Engineer, Field
Aecon
Campbell River, BC
Reporting to the Project Manager, the Field Engineer will work closely with Superintendents, project management, subcontractors, and field crews to support the safe and efficient execution…
Added 29 mins ago
H
Project Coordinator
Hays
North Vancouver, BC
- Full-time
Hays has partnered with an established Canadian organization that is looking to add a Project Coordinator to its growing team in North Vancouver. This is an excellent opportunity to work…
Added 29 mins ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
…capability, prioritizing work streams, and leading complex project execution - from contract strategy and contractor engagement to risk allocation. The work is highly complex, requiring…
Added 59 mins ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
…loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant…
Added 1 hour ago
C
Sr. Project Coordinator, IT
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Project Coordinator, IT is responsible for tracking, monitoring, and following up on requests for information received by a team. The role makes…
Added 1 hour ago
BH
Coordinator, Client Engagement, Partnership and Health Equity
Bruyère Health
Ottawa, ON
- Full-time
Mental health support through our Employee and Family Assistance Program
Added 1 hour ago
A
Logistics Coordinator
ATCO
La Prairie, QC
- Full-time
As a Logistics Coordinator, you will be the backbone of our operations, ensuring the smooth execution of logistics from start to finish including regional lease fleet management, scheduling…
Added 1 hour ago
M
Business Project Manager, financial field
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
portfolio support profile, without direct project delivery.
Added 1 hour ago
MN
Project Coordinator
Modern Niagara
Ottawa, ON
- Full-time
The Project Coordinator works closely with the Project Manager to support the successful execution of projects. This role provides technical and administrative assistance to ensure projects…
Added 1 hour ago
E
Customer Service Coordinator
EXFO
Quebec, QC
- Full-time
Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key…
Added 1 hour ago
MG
Senior Coordinator, VDC /BIM
Madison Group of Companies
Toronto, ON
- Full-time
The Senior Coordinator of VDC/BIM is responsible for leading the implementation and management of BIM processes and technologies throughout the design and construction phases of projects.…
Added 1 hour ago
MG
VDC / BIM Coordinator
Madison Group of Companies
Toronto, ON
- Full-time
The VDC/BIM Coordinator leverages BIM tools and processes to streamline design and construction projects, ensuring efficient coordinated project delivery while providing support to the…
Added 1 hour ago
MP
Sr. Project Coordinator - ICI Construction
Michael Page
ON · Ontario, Canada
- $70,000 to $80,000 CAD / year
- Full-time
As a Senior Project Coordinator, you will play a key role in the planning, coordination, and execution of ICI and residential new build projects from pre-construction through closeout.…
Added 1 hour ago
QP
Operations Coordinator
QuadReal Property Group
AB · Edmonton
- Full-time
QuadReal Property Group is seeking a proactive and detail-oriented Operations Coordinator to join our Property Management team. This onsite role is ideal for a dynamic individual who…
Added 1 hour ago
T
E-Commerce and Retail Operations Coordinator
TISSOT
Toronto, ON
- Full-time
As an E-Commerce & Retail Operations Coordinator, you will play a key role in supporting day-to-day e-commerce operations and retail boutique activities, helping deliver a seamless customer…
Added 2 hours ago
LS
CIVIL CONSTRUCTION PROJECT MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Landmark is a growing, multifaceted company with a dedicated team of professional and support staff, working together to provide our clients with high quality, innovative solutions in the…
Added 2 hours ago
LS
LEAD ESTIMATOR
Landmark Solutions
Salmon Arm, BC
- Full-time
Coordinate Project Coordinator support for tender tracking, document control, quotation requests and submission administration.
Added 2 hours ago
PW
Community and Special Projects Coordinator
Pavilion Women's Centre
Haileybury, ON
- Full-time
- Temporary
The Community and Special Projects Coordinator brings structure and momentum to Pavilion Women’s Centre’s community and capital initiatives. The Coordinator supports the Timiskaming…
Added 2 hours ago
BC
Material Coordinator
Bird Construction
Regina, SK
- Full-time
Coordinate the procurement, delivery, and movement of construction materials to project sites.
Added 2 hours ago
Employee Management Coordinator
CityofOttawa
Ottawa, ON
…evaluation activities, leaves and the return to work program; and support management by performing employee management and administration activities within the assigned units, which may…
Added 2 hours ago
Mechanical Intern
Dana Incorporated
Boucherville, QC
Support the Laboratory Coordinator to keep laboratory equipment tracking tools up to date.
Added 2 hours ago
H
Bilingual Project Coordinator
Hays
Toronto, ON · North York, ON
- Contract
We are seeking a highly organized and proactive Bilingual Project Coordinator to support national pharmacy operations initiatives within a leading retail pharmacy environment. This role…
Added 2 hours ago
MN
HSE Coordinator
Modern Niagara
London, ON
- Full-time
We are seeking an HSE Coordinator to join our team on the PowerCo project outside of London, ON. The HSE Coordinator supports the delivery of a strong, preventative safety culture across…

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key responsibilities include:

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

The Customer Service Coordinator manages customer priorities, escalations, and cross-departmental communication to ensure operational efficiency. They also support team development through coaching and training while maintaining a small portfolio of customer accounts.

Requirements

The ideal candidate is customer-oriented, autonomous, and detail-oriented with the ability to manage multiple projects simultaneously. Strong teamwork skills and a sense of responsibility are essential for this role.

Skills

Customer service
Coordination
Escalation management
Process improvement
Team leadership
Coaching
Training
Supply chain coordination
Operational efficiency
Communication
Project management
Attention to detail
Autonomy
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Supply Chain
Manufacturing
Process Improvement
Escalation Management
Team Coordination
Operational Support
Account Management
Continuous Improvement
Workload Management
Training
Coaching
Customer Advocacy

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