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Added 1 min ago
TG
Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Added 1 min ago
R
Technical Project Manager
Raise
Oakville, ON
- Full-time
Technical Project Manager | Oakville, ON (Hybrid) | Full-time, Permanent
Added 1 min ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
Added 1 min ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a…
Added 1 min ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 1 min ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
Added 1 min ago
N
Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Added 1 min ago
N
Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Added 1 min ago
MH
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Marmon Holdings, Inc.
Coquitlam, BC
- Full-time
Added 1 min ago
Operations Engineer
Government of Alberta
Spruce Grove, AB
Added 1 min ago
Engineer, Field
Aecon
Campbell River, BC
Added 1 min ago
E
Supervisor Business Performance & Strategy
Enbridge
Calgary, AB
- Full-time
Added 1 min ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
AB · Edmonton, AB
- Full-time
Added 1 min ago
OP
Senior Manager Supply Chain
Ontario Power Generation
Whitby, ON
- Full-time
Added 1 min ago
C
Technical Sales Manager - Wood Architectural Solutions
CertainTeed
Mississauga, ON
- Full-time
CertainTeed is seeking an experienced Technical Sales Manager, Wood to serve as a trusted technical partner to architects, contractors, independent manufacturer representatives, sales…
Added 1 min ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
Added 1 min ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
Added 1 min ago
D
Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
Added 1 min ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
Mount Royal University is seeking an Assistant Manager, Procurement to join our Procurement Services Group, located at our Lincoln Park Campus.
Added 16 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 31 mins ago
Production Manager (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
Added 31 mins ago
Manager, Partner Engagement
Human Resources
Toronto, ON
Added 31 mins ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Added 31 mins ago
P
Experienced Talent Acquisition Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
…and specialized talent. The Experienced Talent Acquisition Manager translates recruitment strategies into consistent, high-quality execution across…
Added 31 mins ago
VG
Manager, Finance & Internal Controls
Volaris Group
ON · Canada - Ontario
- Full-time

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key responsibilities include:

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

The Customer Service Coordinator manages customer priorities, escalations, and cross-departmental communication to ensure operational efficiency. They also support team development through coaching and training while maintaining a small portfolio of customer accounts.

Requirements

The ideal candidate is customer-oriented, autonomous, and detail-oriented with the ability to manage multiple projects simultaneously. Strong teamwork skills and a sense of responsibility are essential for this role.

Skills

Customer service
Coordination
Escalation management
Process improvement
Team leadership
Coaching
Training
Supply chain coordination
Operational efficiency
Communication
Project management
Attention to detail
Autonomy
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Supply Chain
Manufacturing
Process Improvement
Escalation Management
Team Coordination
Operational Support
Account Management
Continuous Improvement
Workload Management
Training
Coaching
Customer Advocacy

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