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Added 52 mins ago
UO
Intermediate Coordinator, Academic Program Management
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
…workshops, training and events, while ensuring smooth and efficient operations and an exceptional client experience. Coordinates elements of physical and material resources, including…
Added 1 hour ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Regina, SK
- Internship
Attend and support safety meetings as scheduled by the Safety Coordinator.
Added 1 hour ago
A
Document Control Specialist
Actalent
AB · Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
We are seeking a highly organized and detail-oriented Administrative Assistant / Document Control Coordinator to support daily office operations in a manufacturing and production…
Added 1 hour ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient
Added 1 hour ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient
Added 1 hour ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
(Senior Coordinator / Specialist / Senior Specialist)
Added 1 hour ago
C
Event Coordinator – Rockies, AB
Cantrav
Canmore, AB
- Full-time
Cantrav is seeking an organized, adaptable, and highly motivated Event Coordinator to support both our Program Operations and Event Production teams.
Added 1 hour ago
C
Event Coordinator – Montreal, QC
Cantrav
Montreal, QC
- Full-time
Cantrav is seeking an organized, adaptable, and highly motivated Event Coordinator to support both our Program Operations and Event Production teams.
Added 3 hours ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
These permanent positions will be on a 4x10s schedule, working either Monday to Thursday or Tuesday to Friday at our Long Harbour Operations Site.
Added 4 hours ago
D
Account Director
Dexterra
Halifax, NS
- $60,000 to $65,000 CAD / year
- Full-time
…operational areas. You will work closely with the Event Services Coordinator, Site Director, and venue operations teams to ensure the facility remains clean, safe, and…
Added 5 hours ago
PH
Clinical Dietitian, Nutrition and Rehabilitation - BC Cancer - Abbotsford
Provincial Health Services Authority
Abbotsford, BC
- Part-time
Under the general supervision of the Clinical Coordinator as well as clinical direction from the Provincial Program Lead, Nutrition & Rehabilitation, performs clinical, education, community…
Added 5 hours ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Support SharePoint governance and electronic document and records management initiatives.
Added 5 hours ago
E
Customer Service Coordinator
EXFO
Quebec, QC
- Full-time
Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key…
Added 5 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant…
Added 5 hours ago
GE
Construction Piping Coordinator - HPU - NIGHT SHIFT
Global Edge Group
AB · Edmonton, AB
- Contract
Job Title: Construction Piping Coordinator - HPU - NIGHT SHIFT
Added 6 hours ago
UG
Clinic and Outreach Coordinator
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
Reporting to the Director, the Clinic and Outreach Coordinator is responsible for the smooth and reliable administration of overall operations of the two clinics in a fast-paced environment…
Added 6 hours ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
Cranbrook, BC
- Full-time
We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 6 hours ago
FS
In Room Dining Coordinator (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…memorable guest experiences. As a Full Time Seasonal In Room Dining Coordinator, you’ll join a collaborative team that prepares and executes in room dining service with consistency,…
Added 6 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Concord, ON
- Full-time
Responsible for ensuring inventory integrity, accuracy, and operational support across warehouse operations. The role combines analytical inventory reconciliation, physical inventory…
Added 6 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Mississauga, ON
- Full-time
Responsible for ensuring inventory integrity, accuracy, and operational support across warehouse operations. The role combines analytical inventory reconciliation, physical inventory…
Added 6 hours ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Outdoor Centre Customer Service Supervisor will reports to the Coordinator, Outdoor Centre Equipment and Services. The position is based on a Tuesday to Saturday work schedule with a…
Added 6 hours ago
TH
Technical e-Commerce Systems Coordinator
The Headhunters Recruitment
Markham, ON
- Full-time
We're looking for an onsite eCommerce Systems Coordinator for a well-established and growing distribution organization. This is a unique opportunity for someone who enjoys working at the…
Added 6 hours ago
PR
Asset Information Management Coordinator
Paramount Resources
Calgary, AB
- Full-time
The role of the Asset Information Management (AIM) Coordinator is to be the dedicated owner of Paramount’s daily AIM operations and support the adoption of AI. Reporting to the Enterprise…
Added 7 hours ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
…have grown into a distinct group of aligned companies that support a broad spectrum of industrial…
Added 7 hours ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
Attend and support safety meetings as scheduled by the Safety Coordinator.

EXFO

Customer Service Coordinator

Quebec, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description

Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.

Key Responsibilities Include

Proactively manage and coordinate customer-impacting issues, priorities, and escalations.
Work closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.
Act as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.
Support, coach, and train Customer Service Representatives on processes, tools, and best practices.
Coordinate team coverage and back-up planning during vacations and absences.
Ensure appropriate follow-up on blocked orders and other items requiring action.
Monitor and help balance workload across the team based on priorities and capacity.
Serve as a point of contact for more complex operational questions and help resolve issues before escalation.
Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
Provide back-up support to the Customer Service Manager when required.
Maintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.

Profile required

Customer oriented, action and result;
Sense of responsibility;
Autonomy;
Ability to manage multiple projects at once;
Detail oriented;
Team player.

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

Coordinate customer-impacting issues, priorities, and escalations while working with Planning and other departments to address disruptions and protect customer needs. Support and develop the Customer Service team, improve processes and systems, manage workload and coverage, and maintain a small customer portfolio.

Requirements

The role calls for a customer-oriented, responsible, autonomous team player who is action- and results-focused and attentive to detail. Candidates should be able to manage multiple projects and priorities at once; no specific education or years of experience are stated.

Skills

Customer Service
Customer Issue Coordination
Escalation Management
Cross-Functional Collaboration
Process Improvement
Systems Improvement
Coaching
Training
Workload Management
Team Coverage Planning
Order Follow-Up
Problem Solving
Prioritization
Multitasking
Attention to Detail
Account Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Customer Priorities
Customer-Impacting Issues
Escalation Management
Manufacturing Disruptions
Recalls
Supply-Chain Constraints
Planning
System Improvements
Process Improvements
Efficiency
Manual Work Reduction
Customer Service Representatives
Team Coaching
Training
Team Coverage
Back-Up Planning
Blocked Orders
Workload Balancing
Operational Questions
Customer Experience Improvement
Operational Efficiency
Account Portfolio
Telecommunications

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