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Expeditors

Account Manager

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Original job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems

Job Description

Develop, maintain, and measure Expeditors’ world-wide activity with your addigned customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

REPORTING STRUCTURE

Customer Retention and Development Manager

PEER POSITION

District Sales Executive or Global Sales Executive

Job Expectations & Key Responsibilities

Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.
Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals.
Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations.
Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
Initiate value-add solutions based on Expeditors service offerings and technology.
Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives).
Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.
Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives; backed by data analytics and strategic deliverables
Establish and monitor performance standards according to agreed KPI’s.
Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
Highlight and escalate customers at risk.
Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
Document all meetings, opportunities, and any other customer related information in CRM; and ensure data is always accurate and consistent.
Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
Travel when necessary.

Qualifications

QUALIFICATIONS

University or equivalent business qualifications
Minimum 3 years Expeditors’ or industry experience preferred
Proven work experience in business development
Knowledge of Expeditors’ product and services
Knowledge of required Expeditors’ operating systems
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills (creation and delivery)
Strong analytical and critical thinking skills
Proven problem solving and interpersonal skills
Charismatic with an ability to connect

MEASUREMENT OF SUCCESS

Meet Expeditors AM measurement criteria as per below.

Retention Rate
Revenue Growth
Opportunity identification and closing
Engagement metrics – Appointments, Business Reviews, Value-Adds
Product & GEO Diversification
Relationship Alignment

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
RRSP Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program

Apply About employer

More about this job

Responsibilities

Manage and grow customer relationships by developing strategic business plans, identifying sales opportunities, diversifying products and geographies, and delivering value-added logistics solutions. Coordinate with global execution teams, monitor KPIs and service standards, maintain accurate CRM and customer documentation, and conduct data-driven business reviews.

Requirements

A university degree or equivalent business qualification is listed, and at least three years of Expeditors or industry experience is preferred. Candidates should have business development experience, knowledge of logistics products and operating systems, proficiency with Microsoft Office and CRM software, and strong communication, presentation, analytical, problem-solving, and interpersonal skills.

Skills

Account Management
Business Development
Revenue Growth
Customer Retention
Sales Pipeline Management
Strategic Business Planning
Supply Chain Knowledge
Presentation Skills
Data Analytics
Critical Thinking
Problem Solving
Interpersonal Skills
Microsoft Office
CRM Software
Electronic Data Interchange

Benefits

Paid Vacation
Paid Holidays
Paid Sick Time
Medical Insurance
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Insurance
Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Retention
Revenue Growth
Business Development
Global Supply Chain
Logistics
Strategic Business Planning
Sales Pipeline
Product Diversification
Geographic Diversification
CRM
Microsoft Office
Electronic Data Interchange
EDI
SharePoint
Key Performance Indicators
KPI
Data Analytics
Customer Business Reviews
Bid Process
Customer Service
Operating Systems
Rate Management
Performance Standards

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