Customs Brokerage Logging Agent/Reception
- 21320 Gordon Way, Richmond, BC, V6W 1J8, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Ensure the proper and timely logging of incoming clearance documentation, while providing an exceptional customer service within the Customs Brokerage department. Field all methods of document turn over (fax, email, ftp) and log with timeliness and accuracy.
Major Responsibilities:
- Answering phone calls and managing transfers to appropriate departments.
- Greeting oAice visitors and getting them signed in according to Expeditors protocols
- Deliver Exceptional customer service
- Ensure accurate and timely data entry into our operating system
- Receive shipment notifications
- Review documents and prioritize
- Ensure customer profiles are updated and current for assigned accounts
- Support operations where needed
- Meets company standards of 52 hours training per year
Qualifications
- Excellent verbal and written communication
- Experience with word processing, spreadsheets, Windows, Outlook and various PC based software
- Willingness to learn and develop the industry skills
- Sense of urgency
- Attention to detail
- Have a positive attitude and an innate desire to help people
- Desire to work in a team environment
- Work with integrity
- Maintain a professional Appearance
- Have Confidence even in the face of intense challenges
- Be curious to learn and grow
- Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary
- Be resolute and results oriented- get the job done!
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Salary Range: $38,000-45,000
More about this job
Responsibilities
Log incoming customs clearance documents accurately and promptly, handling submissions received by fax, email, and FTP. Provide customer service by answering and transferring calls, welcoming visitors, entering shipment data, reviewing and prioritizing documents, maintaining customer profiles, and supporting operations.
Requirements
The role requires strong verbal and written communication, attention to detail, a sense of urgency, and a positive, helpful attitude. Candidates should be comfortable with word processing, spreadsheets, Windows, Outlook, and other PC software, and be willing to learn, work collaboratively, and uphold company standards of professionalism and integrity.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Data Entry
- Attention to Detail
- Document Review
- Prioritization
- Telephone Reception
- Microsoft Word
- Spreadsheets
- Windows
- Microsoft Outlook
- Teamwork
- Time Management
- Professionalism
- Integrity
Benefits
- Paid Vacation
- Paid Holidays
- Paid Sick Time
- Medical Insurance
- Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability Insurance
- Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Customer Service & Support
- Administrative
- Transportation
Keywords
- Customs Brokerage
- Customs Clearance
- Supply Chain Management
- Logistics
- Incoming Documentation
- Document Logging
- Fax
- FTP
- Customer Service
- Telephone Reception
- Visitor Sign-In
- Data Entry
- Shipment Notifications
- Document Review
- Customer Profiles
- Microsoft Word
- Spreadsheets
- Windows
- Microsoft Outlook
- Operating System
- Training