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Added 1 day ago
TU
Professional Programs Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Maintains consistent communication with students for day-to-day program and university related dates, deadlines and events. Provides one to one advising for MPH and OEH Students.
Added 1 day ago
S
Physiotherapist
Sanya’k̓ula
Vancouver, BC
- Full-time
…families and the community to develop functional solutions for the day-to-day problems in the lives of clients and their various environments. The Physiotherapist II utilizes an in-depth…
Added 1 day ago
M
Représentant(e) des ventes internes – Ventilation
Master
Montreal, QC
- Full-time
Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's…
Added 1 day ago
UO
Professional Programs Manager
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Maintains consistent communication with students for day-to-day program and university related dates, deadlines and events. Provides one to one advising for MPH and OEH Students.
Added 1 day ago
UC
Accommodation Support Facilitator - Part-time
Upper Canada Child Care
Newmarket, ON
- Part-time
…development, involvement in charity initiatives, long term service awards, childcare discounts, group RRSP program, formal mentorship program and the opportunity to advance and move…
Added 1 day ago
UC
Accommodation Support Facilitator- Part-time
Upper Canada Child Care
Georgina, ON
- Part-time
…development, involvement in charity initiatives, long term service awards, childcare discounts, group RRSP program, formal mentorship program and the opportunity to advance and move…
Added 1 day ago
Learning & Development Facilitator
The Canada Life Assurance Company
London, ON · Toronto, ON · Montreal, QC
As one of the most prominent learner-facing roles within the Wealth Strategies team, the Learning & Development Facilitator must act as a brand representative for Canada Life. This role…
Added 1 day ago
E
Account Manager
ExperiencePoint
Toronto, ON
- Full-time
Follow up with clients the following day with the NPS survey and record survey results from clients (when necessary)
Added 1 day ago
UC
Accommodation Support Facilitator - Full Time
Upper Canada Child Care
Vaughan, ON
- Full-time
…development, involvement in charity initiatives, long term service awards, childcare discounts, group RRSP program, formal mentorship program and the opportunity to advance and move…
Added 1 day ago
UC
Accommodation Support Facilitator - Part-time
Upper Canada Child Care
Newmarket, ON
- Part-time
…development, involvement in charity initiatives, long term service awards, childcare discounts, group RRSP program, formal mentorship program and the opportunity to advance and move…
Added 1 day ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON · Toronto
- Full-time
You will work directly alongside the Service Transition Lead as a two-person unit. You will sit in the sessions where the operating model is decided, interview the people who run the legacy…
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Markham, ON
- Full-time
You will work directly alongside the Service Transition Lead as a two-person unit. You will sit in the sessions where the operating model is decided, interview the people who run the legacy…
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Mississauga, ON
- Full-time
You will work directly alongside the Service Transition Lead as a two-person unit. You will sit in the sessions where the operating model is decided, interview the people who run the legacy…
Added 1 day ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON
- Full-time
You will work directly alongside the Service Transition Lead as a two-person unit. You will sit in the sessions where the operating model is decided, interview the people who run the legacy…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…these principles shape how we work, lead, and grow - every…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…these principles shape how we work, lead, and grow - every…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Quebec, QC
- Full-time
…these principles shape how we work, lead, and grow - every…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…these principles shape how we work, lead, and grow - every…
Added 2 days ago
PS
Ottawa Event Facilitator
Puppy Sphere
Ottawa, ON
- Part-time
As a Private Event Facilitator, you’ll play a key role in delivering memorable Puppy Sphere experiences at a variety of venues. From setup through to breakdown, you’ll help ensure each…
Added 2 days ago
K
Account Executive
KNIGHTLABS
Canada
- Full-time
Client Relationship Builder: Serve as a key day-to-day contact, fostering trust and providing exceptional service to our clients.
Added 2 days ago
KC
Outdoor Program Facilitator (Spring/Summer/Fall 2027)
Kinark Child and Family Services
Minden, ON
- Full-time
Reporting to the Program Supervisors, the Outdoor Program Facilitator is responsible for interacting with children, family members and group leaders while facilitating safe and fun…
Added 2 days ago
YO
Early Learning Facilitator
YMCA of Hamilton|Burlington|Brantford
Brantford, ON
- Part-time
Early Learning Facilitators are responsible for the day to day operation of a before and after school program in local schools throughout the Hamilton, Burlington, and Brantford regions.…
Added 2 days ago
CC#26-02-219, Community Outreach Worker
Nova Scotia Regional Centres for Education & CSAP
NS · Milford, NS
Reporting to the Facilitator, Schools Plus (Nova Family), the CCRCE is seeking the services of a Community Outreach Worker. The successful candidate will work as a full member of the Nova…
Added 2 days ago
PS
Ottawa Event Facilitator
Puppy Sphere
Ottawa, ON
- Part-time
As a Private Event Facilitator, you’ll play a key role in delivering memorable Puppy Sphere experiences at a variety of venues. From setup through to breakdown, you’ll help ensure each…
Added 2 days ago
MO
Project Manager, Operations (Roads)
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
…to support regulatory compliance and established levels of…

ExperiencePoint

Account Manager

Toronto, ON, M5H 3G8, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

ABOUT EXPERIENCEPOINT

ExperiencePoint (EP) is a world-leading innovation capability-building company. We help organizations build the skills and conditions for innovation to thrive and become self-sustained. Our proven system is outcome-focused and delivers lasting business results. We immerse companies in an approach that puts customers and their needs at the heart of everything they do, empowering their people to be confident and creative problem solvers. Our method is simple, swift, and scalable, which is why we’ve been trusted by over half of the Fortune 100 for more than 25 years.

ABOUT THE ROLE

We’re looking for a driven and relationship focused Account Manager to grow the ExperiencePoint business by owning a portfolio of client accounts. You will serve as our client's main point of contact, deeply understand their goals, and ensure they get everything they need to succeed with our workshops and achieve real business impact. In this role, you’ll own a sales target and partner closely with your Team Lead, collaborating across Sales, Marketing, and Product to build lasting relationships and retain and grow existing accounts in ways that serve our clients, strengthen our business, and advance our mission.

WHAT YOU’LL DO

Own and execute on the account strategy for your portfolio
Meet or exceed your revenue target
Retain and grow your existing accounts through value-driven engagement and proactive problem-solving
Serve your clients end to end, from onboarding and delivery through to renewal
Achieve an NPS of +90 or higher with your clients and maintain the EP standard of responsiveness
Develop your account management craft and grow your career at EP

General Responsibilities:

Serve as the main point of contact for your accounts
Deeply understand each account’s business, strategic goals, and pain points to deliver tailored value
Be your clients’ advocate and ensure that their feedback is heard and acted upon
Develop and execute client-specific retention plans, including risk identification and proactive outreach ahead of contract renewals or rebooking of repeat programs
Lead annual business reviews showcasing relationship outcomes, ROI, and long-term roadmaps
Come prepared for weekly 1-1s with your Team Lead to discuss progress on targets and initiatives
Prepare and present a Quarterly Business Review to the EP team at the onset of each quarter; this includes a strategic plan for account growth & pipeline development
Share best practices, lessons learned and success stories with other sales team members to support everyone’s growth and development
Leverage and update engaging “success plays”, email templates, and meeting frameworks to help streamline Sales and Customer Experience activities
Work with the Product, Marketing, and Sales Teams to champion customer insights and stories
Support Marketing to develop customer stories, case studies, and client references
Meet administrative responsibilities, including timely updating of Simple, Salesforce and other platforms the team uses

Sales Responsibilities:

Meet or exceed your sales target by maintaining and serving your accounts, reviewing historical programs, building relationships, and optimizing growth opportunities
Create and maintain a sales pipeline to maintain and work towards quota over-achievement
Collaborate with your Team Lead and the VP, Sales to build and execute on your specific account strategies
Proactively present workshops or new offerings that align with your accounts’ goals
Work with clients to develop sales proposals, pricing strategies, and program positioning in support of our GTM efforts
Establish regular communication cadences with clients (quarterly, biannual or annual check-ins)
Update Salesforce opportunities minimum 1x per week in order to establish a reliable forecast for your business; report on forecast number & opportunity status via weekly forecast meeting
Follow best practices as prescribed in the sales playbook(s)
Together with your Team Lead, lead contract renewal negotiations and collaborate internally to address any issues or barriers to success

Client Experience Responsibilities:

Ensure all session-related tasks are completed for each client workshop (Sales-to-Fulfillment handoff)
Maintain relationships and coordinate logistics with clients’ Program Coordinators under your accounts
Follow up with clients the following day with the NPS survey and record survey results from clients (when necessary)
Develop creative strategies to increase client engagement and produce EP advocates
Lead bi-annual Account Reviews to help demonstrate impact (utilization rates, facilitator rates, NPS, stories)
Drive block utilization by co-creating a plan with the account to achieve the desired block and fund utilization
Proactively detect accounts that are not using their blocks and adjust your plan to drive usage
Own monthly Block Utilization + Facilitation Status Reports for your accounts
Add/update client’s Block/Funds in Simple and Tracking Consumption Report
Ensure support phones and emails are monitored 24/7, 365 days a year, and respond to client inquiries within 2 hours (4 hours after hours) using Service Cloud
Track all customer feedback and issues and forward them to products@experiencepoint.com

Working environment

We are a global company with clients who depend upon us on their own schedules and as a result, hours of work may vary from one team member to the next. You have a great deal of autonomy and responsibility and an expectation that "you own your work and the way it gets done"

WHAT YOU BRING

Excellent interpersonal and communication skills, with the ability to engage multiple stakeholders (both in person and virtually)
Highly organized and proactive, adept at managing multiple accounts and priorities simultaneously
Pulls in other EPers to drive growth, answer client concerns, and build relationships
Conducts thorough account research and, in collaboration with their Team Lead, can build an account plan
Has general business acumen and knowledge
Salesforce and Service Cloud experience is an asset but not a requirement
Previous account management experience, specifically retaining and growing existing client relationships, is an asset
Customer-obsessed with a deep understanding of how to provide value to their assigned accounts
Confident leading business reviews and renewal conversations, and spotting opportunities to grow your accounts

WORKING AT EXPERIENCEPOINT

You’ll join a collaborative, curious, and diverse team that cares deeply about the work we do and the people we work with. We offer a supportive environment with meaningful opportunities to learn, grow, and make an impact.

COMPENSATION AND PERKS

We believe great work starts with feeling supported. That’s why our total rewards are designed to take care of you, at work and beyond, including:

💰A total earnings of $80,000.00 to $89,000.00 CAD annually . This range is an estimate, and the actual salary and variable compensation may vary based on job related skills and depth of experience. ExperiencePoint is committed to fair and transparent pay practices.

🌟 Annual Bonus based on level and company performance

🩺 Comprehensive Benefits Plan designed to support your physical and mental wellbeing

🌿 An annual wellness allowance to support what helps you feel your best, whether that’s fitness, mental health, ergonomics, or personal wellbeing.

💸 Plan for your future with our Group RRSP program through Wealthsimple, helping you build long-term financial security.

🛫 Flexible PTO with a 3 week minimum plus 5 additional flex days for sick time, mental health days, or personal needs.

🌎 We’re a remote-first organization. Work from anywhere in the world* for 100 days a year, with the flexibility to design a work environment that supports your productivity and wellbeing.

📚 Dedicated Professional Development Days to focus on learning, skill-building, and growth, because investing in your development matters.

USE OF ARTIFICIAL INTELLIGENCE IN HIRING

At ExperiencePoint, our recruitment process is human-led. We do not use artificial intelligence or algorithmic tools to evaluate, rank, or make hiring decisions about candidates. For certain roles, we may use basic, job-related screening questions (such as location or work eligibility) to confirm minimum requirements. All qualified applications are reviewed by our team, and hiring decisions are made by people.

ACCESSIBILITY & EQUAL OPPORTUNITY

ExperiencePoint is an equal opportunity employer committed to fostering an inclusive workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process. Please let our Human Resources team know if you require accommodation.

The Interview Process

Accepting Applicants: October 23, 2026 - November 1, 2026

Round 1: Phone screen with People Operations

Round 2: Skills Interview with Director, Account Management

Round 3: Interview panel with various Experiencepoint team members

Think You’re a Good Fit? We’d Love to Hear From You!

Apply About employer

More about this job

Responsibilities

The Account Manager will own and execute account strategies to retain and grow a portfolio of clients while meeting or exceeding revenue targets. They will serve as the primary point of contact, ensuring client success through proactive engagement, workshop delivery, and strategic business reviews.

Requirements

The ideal candidate possesses strong interpersonal and communication skills with a proven ability to manage multiple accounts and stakeholders simultaneously. Previous experience in account management, specifically in retaining and growing client relationships, is highly desired along with proficiency in Salesforce.

Skills

Account management
Sales strategy
Relationship management
Customer success
Business acumen
Salesforce
Service cloud
Communication skills
Problem-solving
Strategic planning
Revenue growth
Client retention
Proposal development
Data analysis
Project coordination

Benefits

Annual bonus
Comprehensive benefits plan
Annual wellness allowance
Group RRSP program
Flexible PTO
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Account management
Sales
Customer experience
Revenue targets
Client retention
Salesforce
Service cloud
Business reviews
NPS
Strategic planning
Relationship management
Workshops
Innovation
Consulting
Pipeline development
Contract renewal
Business acumen
Stakeholder engagement
Account strategy
Customer success

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