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Added 23 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
P&
Gestionnaire principal de la sécurité / Senior Manager, Security
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 day ago
R
Gestionnaire principal de la sécurité / Senior Manager, Security
RTX
Longueuil, QC
- Full-time
Added 1 day ago
C
Director of Information Technology
CarltonOne
Markham, ON
- Full-time
CarltonOne is seeking a highly motivated Director, Information Technology to lead CarltonOne's global enterprise IT function, owning IT strategy, service management, governance, and…
Added 1 day ago
SL
Manager, Global Tax
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Assist Director and AVP with ad-hoc tax research and technical analysis in collaboration with the Global Tax Advisory team or external tax advisors where necessary
Added 1 day ago
J
Directeur(trice) principal(e) de projets / Director, PDS Projects
JLL
Bromont, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Added 1 day ago
S
Manager, Global Tax
Sunlife
Waterloo, ON
- Full-time
Assist Director and AVP with ad-hoc tax research and technical analysis in collaboration with the Global Tax Advisory team or external tax advisors where necessary
Added 1 day ago
S
Manager, Global Tax
Sunlife
Toronto, ON
- Full-time
Assist Director and AVP with ad-hoc tax research and technical analysis in collaboration with the Global Tax Advisory team or external tax advisors where necessary
Added 1 day ago
E
Account Manager
ExperiencePoint
Toronto, ON
- Full-time
…self-sustained. Our proven system is outcome-focused and delivers lasting business results. We immerse companies in an approach that puts customers and their needs at the heart of…
Added 2 days ago
EO
Plant Engineer
Evonik Oxeno
Burnaby, BC
- Full-time
Execute assigned projects by effectively using Project Management methodologies in alignment with Good Engineering Practices (GEP).
Added 2 days ago
ME
Human Resources Business Partner
MBS Equipment Company Canada
Toronto, ON · Etobicoke, ON
- Full-time
…companies in the world. Our key capabilities include studio management, studio design and development, lighting, grip, and expendables. We’ve achieved a strong presence in Canada, which…
Added 3 days ago
B
Regional HSS&E Director
Brookfield
Toronto, ON
- Full-time
…assets includes our investments in Westinghouse (a leading global nuclear services business) and a utility and independent power producer with operations in the Caribbean and Latin America,…
Added 3 days ago
M
Senior Manager, Advanced Media & Partnerships
Marketbridge
Remote, Canada
- Full-time
- Remote
You will work closely with colleagues across Media, Demand Strategy, Creative, Analytics, Client Success, and Project Management to ensure media plans are strategically sound, executed…
Added 3 days ago
BA
Regional HSS&E Director
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…assets includes our investments in Westinghouse (a leading global nuclear services business) and a utility and independent power producer with operations in the Caribbean and Latin America,…
Added 3 days ago
EI
Manager, Technology Infrastructure Modernization
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
…delivery and working towards being net-zero by 2050, YEG is a global leader in the aviation industry. YEG approaches equity, diversity, and inclusion by creating ‘an airport for…
Added 3 days ago
TA
Director, Financial Planning & Analysis and Capital Investment - International Division
Top Aces
Dorval, QC
- Full-time
The Director FP&A and Capital Investment is a key member of the company’s finance team and is responsible for supporting all financial planning and analysis activities across the…
Added 3 days ago
KW
RFP Strategy & Response Manager
Kore Wireless Canada Inc.
Canada
- $91,000 to $101,920 CAD / year
- Full-time
Coordinate subject matter experts in Product, Pre-Sales Architecture, Legal, Security, Finance, and Carrier Management, and hold them to response deadlines.
Added 3 days ago
SL
Wealth Sales Representative
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Assist investment advisors and insurance specialists with Sun Life Global Investments’ solutions, business building practices and competitor analysis
Added 3 days ago
Manager, Technology Infrastructure Modernization
Edmonton Regional Airport Authority
Nisku, AB
…delivery and working towards being net-zero by 2050, YEG is a global leader in the aviation industry. YEG approaches equity, diversity, and inclusion by creating ‘an airport for…
Added 3 days ago
SL
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Working closely with the Director, Business Portfolio Management, this role drives issues from identification through resolution and partners across Finance, Journey and Platform teams,…
Added 3 days ago
M
Senior Manager, Advanced Media & Partnerships
Marketbridge
Remote, Canada
- Full-time
- Remote
You will work closely with colleagues across Media, Demand Strategy, Creative, Analytics, Client Success, and Project Management to ensure media plans are strategically sound, executed…
Added 3 days ago
Associate, Real Estate Banking - Ottawa
Scotiabank
Ottawa, ON
…team financial and non-financial metrics and supporting the Director with the management of a portfolio of…
Added 4 days ago
SQ
Director, Corporate Underwriting Analytics and Digital Risk
Sunlife Québec
Quebec, QC
- Full-time
The Director, Corporate Underwriting Analytics and Digital Risk is a high performer in the underwriting risk community who thrives on the challenge of applying innovative problem-solving…
Added 4 days ago
TD
Electrical Engineering Designer
Transformateurs Delta
Guelph, ON · Granby, QC
- Full-time
…them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock…
Added 4 days ago
O
Senior Auditor, Pension Operations & Technology
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…Audit team, responsible for executing risk-based audit and project assurance engagements across pension operations and technology functions. This role provides independent assurance and…

ExperiencePoint

Account Manager

Toronto, ON, M5H 3G8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

ABOUT EXPERIENCEPOINT

ExperiencePoint (EP) is a world-leading innovation capability-building company. We help organizations build the skills and conditions for innovation to thrive and become self-sustained. Our proven system is outcome-focused and delivers lasting business results. We immerse companies in an approach that puts customers and their needs at the heart of everything they do, empowering their people to be confident and creative problem solvers. Our method is simple, swift, and scalable, which is why we’ve been trusted by over half of the Fortune 100 for more than 25 years.

ABOUT THE ROLE

We’re looking for a driven and relationship focused Account Manager to grow the ExperiencePoint business by owning a portfolio of client accounts. You will serve as our client's main point of contact, deeply understand their goals, and ensure they get everything they need to succeed with our workshops and achieve real business impact. In this role, you’ll own a sales target and partner closely with your Team Lead, collaborating across Sales, Marketing, and Product to build lasting relationships and retain and grow existing accounts in ways that serve our clients, strengthen our business, and advance our mission.

WHAT YOU’LL DO

Own and execute on the account strategy for your portfolio
Meet or exceed your revenue target
Retain and grow your existing accounts through value-driven engagement and proactive problem-solving
Serve your clients end to end, from onboarding and delivery through to renewal
Achieve an NPS of +90 or higher with your clients and maintain the EP standard of responsiveness
Develop your account management craft and grow your career at EP

General Responsibilities:

Serve as the main point of contact for your accounts
Deeply understand each account’s business, strategic goals, and pain points to deliver tailored value
Be your clients’ advocate and ensure that their feedback is heard and acted upon
Develop and execute client-specific retention plans, including risk identification and proactive outreach ahead of contract renewals or rebooking of repeat programs
Lead annual business reviews showcasing relationship outcomes, ROI, and long-term roadmaps
Come prepared for weekly 1-1s with your Team Lead to discuss progress on targets and initiatives
Prepare and present a Quarterly Business Review to the EP team at the onset of each quarter; this includes a strategic plan for account growth & pipeline development
Share best practices, lessons learned and success stories with other sales team members to support everyone’s growth and development
Leverage and update engaging “success plays”, email templates, and meeting frameworks to help streamline Sales and Customer Experience activities
Work with the Product, Marketing, and Sales Teams to champion customer insights and stories
Support Marketing to develop customer stories, case studies, and client references
Meet administrative responsibilities, including timely updating of Simple, Salesforce and other platforms the team uses

Sales Responsibilities:

Meet or exceed your sales target by maintaining and serving your accounts, reviewing historical programs, building relationships, and optimizing growth opportunities
Create and maintain a sales pipeline to maintain and work towards quota over-achievement
Collaborate with your Team Lead and the VP, Sales to build and execute on your specific account strategies
Proactively present workshops or new offerings that align with your accounts’ goals
Work with clients to develop sales proposals, pricing strategies, and program positioning in support of our GTM efforts
Establish regular communication cadences with clients (quarterly, biannual or annual check-ins)
Update Salesforce opportunities minimum 1x per week in order to establish a reliable forecast for your business; report on forecast number & opportunity status via weekly forecast meeting
Follow best practices as prescribed in the sales playbook(s)
Together with your Team Lead, lead contract renewal negotiations and collaborate internally to address any issues or barriers to success

Client Experience Responsibilities:

Ensure all session-related tasks are completed for each client workshop (Sales-to-Fulfillment handoff)
Maintain relationships and coordinate logistics with clients’ Program Coordinators under your accounts
Follow up with clients the following day with the NPS survey and record survey results from clients (when necessary)
Develop creative strategies to increase client engagement and produce EP advocates
Lead bi-annual Account Reviews to help demonstrate impact (utilization rates, facilitator rates, NPS, stories)
Drive block utilization by co-creating a plan with the account to achieve the desired block and fund utilization
Proactively detect accounts that are not using their blocks and adjust your plan to drive usage
Own monthly Block Utilization + Facilitation Status Reports for your accounts
Add/update client’s Block/Funds in Simple and Tracking Consumption Report
Ensure support phones and emails are monitored 24/7, 365 days a year, and respond to client inquiries within 2 hours (4 hours after hours) using Service Cloud
Track all customer feedback and issues and forward them to products@experiencepoint.com

Working environment

We are a global company with clients who depend upon us on their own schedules and as a result, hours of work may vary from one team member to the next. You have a great deal of autonomy and responsibility and an expectation that "you own your work and the way it gets done"

WHAT YOU BRING

Excellent interpersonal and communication skills, with the ability to engage multiple stakeholders (both in person and virtually)
Highly organized and proactive, adept at managing multiple accounts and priorities simultaneously
Pulls in other EPers to drive growth, answer client concerns, and build relationships
Conducts thorough account research and, in collaboration with their Team Lead, can build an account plan
Has general business acumen and knowledge
Salesforce and Service Cloud experience is an asset but not a requirement
Previous account management experience, specifically retaining and growing existing client relationships, is an asset
Customer-obsessed with a deep understanding of how to provide value to their assigned accounts
Confident leading business reviews and renewal conversations, and spotting opportunities to grow your accounts

WORKING AT EXPERIENCEPOINT

You’ll join a collaborative, curious, and diverse team that cares deeply about the work we do and the people we work with. We offer a supportive environment with meaningful opportunities to learn, grow, and make an impact.

COMPENSATION AND PERKS

We believe great work starts with feeling supported. That’s why our total rewards are designed to take care of you, at work and beyond, including:

💰A total earnings of $80,000.00 to $89,000.00 CAD annually . This range is an estimate, and the actual salary and variable compensation may vary based on job related skills and depth of experience. ExperiencePoint is committed to fair and transparent pay practices.

🌟 Annual Bonus based on level and company performance

🩺 Comprehensive Benefits Plan designed to support your physical and mental wellbeing

🌿 An annual wellness allowance to support what helps you feel your best, whether that’s fitness, mental health, ergonomics, or personal wellbeing.

💸 Plan for your future with our Group RRSP program through Wealthsimple, helping you build long-term financial security.

🛫 Flexible PTO with a 3 week minimum plus 5 additional flex days for sick time, mental health days, or personal needs.

🌎 We’re a remote-first organization. Work from anywhere in the world* for 100 days a year, with the flexibility to design a work environment that supports your productivity and wellbeing.

📚 Dedicated Professional Development Days to focus on learning, skill-building, and growth, because investing in your development matters.

USE OF ARTIFICIAL INTELLIGENCE IN HIRING

At ExperiencePoint, our recruitment process is human-led. We do not use artificial intelligence or algorithmic tools to evaluate, rank, or make hiring decisions about candidates. For certain roles, we may use basic, job-related screening questions (such as location or work eligibility) to confirm minimum requirements. All qualified applications are reviewed by our team, and hiring decisions are made by people.

ACCESSIBILITY & EQUAL OPPORTUNITY

ExperiencePoint is an equal opportunity employer committed to fostering an inclusive workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process. Please let our Human Resources team know if you require accommodation.

The Interview Process

Accepting Applicants: October 23, 2026 - November 1, 2026

Round 1: Phone screen with People Operations

Round 2: Skills Interview with Director, Account Management

Round 3: Interview panel with various Experiencepoint team members

Think You’re a Good Fit? We’d Love to Hear From You!

Apply About employer

More about this job

Responsibilities

The Account Manager will own and execute account strategies to retain and grow a portfolio of clients while meeting or exceeding revenue targets. They will serve as the primary point of contact, ensuring client success through proactive engagement, workshop delivery, and strategic business reviews.

Requirements

The ideal candidate possesses strong interpersonal and communication skills with a proven ability to manage multiple accounts and stakeholders simultaneously. Previous experience in account management, specifically in retaining and growing client relationships, is highly desired along with proficiency in Salesforce.

Skills

Account management
Sales strategy
Relationship management
Customer success
Business acumen
Salesforce
Service cloud
Communication skills
Problem-solving
Strategic planning
Revenue growth
Client retention
Proposal development
Data analysis
Project coordination

Benefits

Annual bonus
Comprehensive benefits plan
Annual wellness allowance
Group RRSP program
Flexible PTO
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Account management
Sales
Customer experience
Revenue targets
Client retention
Salesforce
Service cloud
Business reviews
NPS
Strategic planning
Relationship management
Workshops
Innovation
Consulting
Pipeline development
Contract renewal
Business acumen
Stakeholder engagement
Account strategy
Customer success

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