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Added 1 day ago
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Store Manager- Heartland Town Centre
GEOX
Mississauga, ON
- Full-time
We are seeking an enthusiastic and experienced Store Manager to oversee all aspects of our store operations. As a Store Manager, you will play a key role in driving sales, ensuring…
Added 1 day ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- Full-time
We are seeking a skilled and entrepreneurial Senior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.
Added 1 day ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- Full-time
We are seeking a skilled and entrepreneurial Senior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.
Added 1 day ago
Back of House Manager
JD Sports / Livestock / Size?
Barrie, ON
…and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout…
Added 1 day ago
E
Account Manager
ExperiencePoint
Toronto, ON
- Full-time
We’re looking for a driven and relationship focused Account Manager to grow the ExperiencePoint business by owning a portfolio of client accounts. You will serve as our client's main point…
Added 1 day ago
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Mortgage Specialist
BMO
Delta, BC · Tsawwassen, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 1 day ago
B
Mortgage Specialist
BMO
Delta, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 2 days ago
LE
Assistant Manager, SCM Operations
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Warehouse and Logistics Strategy: Develop and implement strategies that optimize both warehouse space and logistics routes, improving layout, storage methods, and transportation to maximize…
Added 2 days ago
Partner Marketing and Events Lead
Dayforce
Toronto, ON · Kitchener, ON · Montreal, QC · Calgary, AB
…integrated campaigns, co-marketing programs, partner enablement, MDF strategy, and AI-enabled campaign scale. The Senior Partner Marketing Manager will work closely with Strategic Partners,…
Added 3 days ago
Senior Client Associate (12month contract) -Montreal, QC
Scotiabank
Montreal, QC
The Senior Client Associate, Global Transaction Banking (GTB) provides the Team Lead, SCA GTB with support needed to meet cash management fulfillment requirements for new clients, and to…
Added 3 days ago
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Branch Manager
BMO
Winnipeg, MB
- Full-time
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Added 3 days ago
UO
Senior Manager Information Security
University of Toronto
Toronto, ON
- Full-time
…diversity of opportunities and perspectives reflects the local and global landscape and the need for curiosity, innovative thinking, and collaboration. At Arts & Science, we take pride in…
Added 3 days ago
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Associé(e) principal(e), Soutien au traitement des prêts (Bilingue)
BMO
Quebec, QC
- Full-time
…service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to…
Added 3 days ago
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Associé(e) principal(e), Soutien au traitement des prêts (Bilingue)
BMO
Quebec, QC
- Full-time
…service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to…
Added 3 days ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 3 days ago
B
Mortgage Specialist
BMO
Brossard, QC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 4 days ago
I
Database Manager - InteleShare
Intelerad
Canada
- Full-time
The Database Manager leads the team responsible for designing, building, and operating the database architecture that powers Intelerad's medical imaging solutions. This role owns the…
Added 4 days ago
GM
Sales Account Manager
Greenstone Meats
Calgary, AB
- Full-time
Sales Strategy: Together with the Regional Account Manager and other members of the North American marketing team, researches and develops annual and longer term strategies and plans,…
Added 4 days ago
JS
Back of House Manager
JD Sports Canada
AB · Edmonton, AB
- Full-time
…and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout…
Added 4 days ago
B
Spécialiste Hypothécaire
BMO
Laval, QC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 5 days ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 5 days ago
L
Senior Technical Program Manager
lululemon
Vancouver, BC
- Full-time
…platforms, services, and capabilities that power lululemon’s global commerce ecosystem. Spanning checkout, payments, order management, fulfillment, post-purchase experiences, and core…
Added 5 days ago
B
Mortgage Specialist
BMO
Repentigny, QC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 5 days ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 5 days ago
B
Mortgage Specialist
BMO
Saint-Jérôme, QC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

ExperiencePoint

Account Manager

Toronto, ON, M5H 3G8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

ABOUT EXPERIENCEPOINT

ExperiencePoint (EP) is a world-leading innovation capability-building company. We help organizations build the skills and conditions for innovation to thrive and become self-sustained. Our proven system is outcome-focused and delivers lasting business results. We immerse companies in an approach that puts customers and their needs at the heart of everything they do, empowering their people to be confident and creative problem solvers. Our method is simple, swift, and scalable, which is why we’ve been trusted by over half of the Fortune 100 for more than 25 years.

ABOUT THE ROLE

We’re looking for a driven and relationship focused Account Manager to grow the ExperiencePoint business by owning a portfolio of client accounts. You will serve as our client's main point of contact, deeply understand their goals, and ensure they get everything they need to succeed with our workshops and achieve real business impact. In this role, you’ll own a sales target and partner closely with your Team Lead, collaborating across Sales, Marketing, and Product to build lasting relationships and retain and grow existing accounts in ways that serve our clients, strengthen our business, and advance our mission.

WHAT YOU’LL DO

Own and execute on the account strategy for your portfolio
Meet or exceed your revenue target
Retain and grow your existing accounts through value-driven engagement and proactive problem-solving
Serve your clients end to end, from onboarding and delivery through to renewal
Achieve an NPS of +90 or higher with your clients and maintain the EP standard of responsiveness
Develop your account management craft and grow your career at EP

General Responsibilities:

Serve as the main point of contact for your accounts
Deeply understand each account’s business, strategic goals, and pain points to deliver tailored value
Be your clients’ advocate and ensure that their feedback is heard and acted upon
Develop and execute client-specific retention plans, including risk identification and proactive outreach ahead of contract renewals or rebooking of repeat programs
Lead annual business reviews showcasing relationship outcomes, ROI, and long-term roadmaps
Come prepared for weekly 1-1s with your Team Lead to discuss progress on targets and initiatives
Prepare and present a Quarterly Business Review to the EP team at the onset of each quarter; this includes a strategic plan for account growth & pipeline development
Share best practices, lessons learned and success stories with other sales team members to support everyone’s growth and development
Leverage and update engaging “success plays”, email templates, and meeting frameworks to help streamline Sales and Customer Experience activities
Work with the Product, Marketing, and Sales Teams to champion customer insights and stories
Support Marketing to develop customer stories, case studies, and client references
Meet administrative responsibilities, including timely updating of Simple, Salesforce and other platforms the team uses

Sales Responsibilities:

Meet or exceed your sales target by maintaining and serving your accounts, reviewing historical programs, building relationships, and optimizing growth opportunities
Create and maintain a sales pipeline to maintain and work towards quota over-achievement
Collaborate with your Team Lead and the VP, Sales to build and execute on your specific account strategies
Proactively present workshops or new offerings that align with your accounts’ goals
Work with clients to develop sales proposals, pricing strategies, and program positioning in support of our GTM efforts
Establish regular communication cadences with clients (quarterly, biannual or annual check-ins)
Update Salesforce opportunities minimum 1x per week in order to establish a reliable forecast for your business; report on forecast number & opportunity status via weekly forecast meeting
Follow best practices as prescribed in the sales playbook(s)
Together with your Team Lead, lead contract renewal negotiations and collaborate internally to address any issues or barriers to success

Client Experience Responsibilities:

Ensure all session-related tasks are completed for each client workshop (Sales-to-Fulfillment handoff)
Maintain relationships and coordinate logistics with clients’ Program Coordinators under your accounts
Follow up with clients the following day with the NPS survey and record survey results from clients (when necessary)
Develop creative strategies to increase client engagement and produce EP advocates
Lead bi-annual Account Reviews to help demonstrate impact (utilization rates, facilitator rates, NPS, stories)
Drive block utilization by co-creating a plan with the account to achieve the desired block and fund utilization
Proactively detect accounts that are not using their blocks and adjust your plan to drive usage
Own monthly Block Utilization + Facilitation Status Reports for your accounts
Add/update client’s Block/Funds in Simple and Tracking Consumption Report
Ensure support phones and emails are monitored 24/7, 365 days a year, and respond to client inquiries within 2 hours (4 hours after hours) using Service Cloud
Track all customer feedback and issues and forward them to products@experiencepoint.com

Working environment

We are a global company with clients who depend upon us on their own schedules and as a result, hours of work may vary from one team member to the next. You have a great deal of autonomy and responsibility and an expectation that "you own your work and the way it gets done"

WHAT YOU BRING

Excellent interpersonal and communication skills, with the ability to engage multiple stakeholders (both in person and virtually)
Highly organized and proactive, adept at managing multiple accounts and priorities simultaneously
Pulls in other EPers to drive growth, answer client concerns, and build relationships
Conducts thorough account research and, in collaboration with their Team Lead, can build an account plan
Has general business acumen and knowledge
Salesforce and Service Cloud experience is an asset but not a requirement
Previous account management experience, specifically retaining and growing existing client relationships, is an asset
Customer-obsessed with a deep understanding of how to provide value to their assigned accounts
Confident leading business reviews and renewal conversations, and spotting opportunities to grow your accounts

WORKING AT EXPERIENCEPOINT

You’ll join a collaborative, curious, and diverse team that cares deeply about the work we do and the people we work with. We offer a supportive environment with meaningful opportunities to learn, grow, and make an impact.

COMPENSATION AND PERKS

We believe great work starts with feeling supported. That’s why our total rewards are designed to take care of you, at work and beyond, including:

💰A total earnings of $80,000.00 to $89,000.00 CAD annually . This range is an estimate, and the actual salary and variable compensation may vary based on job related skills and depth of experience. ExperiencePoint is committed to fair and transparent pay practices.

🌟 Annual Bonus based on level and company performance

🩺 Comprehensive Benefits Plan designed to support your physical and mental wellbeing

🌿 An annual wellness allowance to support what helps you feel your best, whether that’s fitness, mental health, ergonomics, or personal wellbeing.

💸 Plan for your future with our Group RRSP program through Wealthsimple, helping you build long-term financial security.

🛫 Flexible PTO with a 3 week minimum plus 5 additional flex days for sick time, mental health days, or personal needs.

🌎 We’re a remote-first organization. Work from anywhere in the world* for 100 days a year, with the flexibility to design a work environment that supports your productivity and wellbeing.

📚 Dedicated Professional Development Days to focus on learning, skill-building, and growth, because investing in your development matters.

USE OF ARTIFICIAL INTELLIGENCE IN HIRING

At ExperiencePoint, our recruitment process is human-led. We do not use artificial intelligence or algorithmic tools to evaluate, rank, or make hiring decisions about candidates. For certain roles, we may use basic, job-related screening questions (such as location or work eligibility) to confirm minimum requirements. All qualified applications are reviewed by our team, and hiring decisions are made by people.

ACCESSIBILITY & EQUAL OPPORTUNITY

ExperiencePoint is an equal opportunity employer committed to fostering an inclusive workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process. Please let our Human Resources team know if you require accommodation.

The Interview Process

Accepting Applicants: October 23, 2026 - November 1, 2026

Round 1: Phone screen with People Operations

Round 2: Skills Interview with Director, Account Management

Round 3: Interview panel with various Experiencepoint team members

Think You’re a Good Fit? We’d Love to Hear From You!

Apply About employer

More about this job

Responsibilities

The Account Manager will own and execute account strategies to retain and grow a portfolio of clients while meeting or exceeding revenue targets. They will serve as the primary point of contact, ensuring client success through proactive engagement, workshop delivery, and strategic business reviews.

Requirements

The ideal candidate possesses strong interpersonal and communication skills with a proven ability to manage multiple accounts and stakeholders simultaneously. Previous experience in account management, specifically in retaining and growing client relationships, is highly desired along with proficiency in Salesforce.

Skills

Account management
Sales strategy
Relationship management
Customer success
Business acumen
Salesforce
Service cloud
Communication skills
Problem-solving
Strategic planning
Revenue growth
Client retention
Proposal development
Data analysis
Project coordination

Benefits

Annual bonus
Comprehensive benefits plan
Annual wellness allowance
Group RRSP program
Flexible PTO
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Account management
Sales
Customer experience
Revenue targets
Client retention
Salesforce
Service cloud
Business reviews
NPS
Strategic planning
Relationship management
Workshops
Innovation
Consulting
Pipeline development
Contract renewal
Business acumen
Stakeholder engagement
Account strategy
Customer success

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