Application Support Engineer
- Calgary, AB, Canada
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- English
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Original job description
WE'RE HIRING: Application Support Lead - Open Text
📍 Location: Calgary, Alberta (Hybrid)
📅 Duration: 6 Months
Job Description:
The OpenText Application Support Lead is responsible for the support, administration, maintenance, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role provides technical leadership for production support, manages incident and problem resolution, ensures platform stability and security, and serves as the primary liaison between business users, infrastructure teams, vendors, and application support teams.
The individual will lead L2/L3 support operations, oversee upgrades and releases, drive service improvements, and ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and compliance requirements.
More about this job
Responsibilities
Lead L2/L3 production support for OpenText platforms and related enterprise content management solutions, including administration, maintenance, incident and problem resolution, and platform stability and security. Oversee upgrades and releases, drive service improvements, and coordinate with business users, infrastructure teams, vendors, and application support teams.
Requirements
The role calls for experience supporting and administering OpenText platforms and enterprise content management solutions, along with the ability to lead L2/L3 support and resolve production incidents and problems. It also requires coordinating with business and technical stakeholders and supporting document management, records management, workflow automation, and compliance needs.
Skills
- OpenText Platform Support
- Enterprise Content Management
- Production Support
- Incident Management
- Problem Resolution
- Platform Administration
- Platform Maintenance
- Technical Leadership
- L2/L3 Support
- Upgrades and Releases
- Service Improvement
- Document Management
- Records Management
- Workflow Automation
- Compliance
- Stakeholder Liaison
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Management & Leadership
Keywords
- OpenText
- Enterprise Content Management
- ECM
- Application Support
- Production Support
- L2 Support
- L3 Support
- Incident Resolution
- Problem Management
- Platform Administration
- Platform Maintenance
- Platform Stability
- Platform Security
- Technical Leadership
- Upgrades
- Releases
- Service Improvement
- Document Management
- Records Management
- Workflow Automation
- Compliance
- Business-Critical Systems
- Vendor Coordination
- Infrastructure Teams