Bilingual Customer Service Representative
- Montreal, QC, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Working hours
- 37.5 hours per week
- Posting language
- English
- Posted
Original job description
Bilingual Customer Service Representative
Locations: Edmonton, AB & Montreal, QC
Work Schedule: 24/7/365 Operations – Rotating Day and Night Shifts
Hours: 37.5 hours per week
Job Overview
We are seeking fully bilingual (English/French) professionals to join a 24/7 operations team providing real-time support to law enforcement agencies across Canada. This role involves supporting critical, time-sensitive situations, including life-and-death emergencies. Candidates must be professional, reliable, punctual, quick-thinking, and comfortable working under pressure.
Shift Schedule
The team operates 24 hours a day, 7 days a week, 365 days a year.
- Day Shift: 6:00 AM – 6:30 PM (Mountain Time)
- Night Shift: 6:00 PM – 6:30 AM (Mountain Time, following morning)
- Candidates must be comfortable rotating between day and night shifts as required.
Must-Have Requirements
- Full bilingual proficiency: Fluent in both English and French, with excellent written and verbal communication skills.
- Shift flexibility: Ability to work rotating day and night shifts to support 24/7/365 operations.
- Reliability and punctuality: Strong attendance, time management, and dependability are essential.
Nice-to-Have Qualifications
- Intermediate to advanced computer and technology skills.
- Previous experience working in highly confidential or privacy-sensitive environments.
- Self-motivated, detail-oriented, and able to work independently.
- Ability to remain calm, professional, and make quick decisions in stressful situations.
More about this job
Responsibilities
Provide real-time support to law enforcement agencies across Canada, including during critical, time-sensitive emergencies. Work rotating day and night shifts as part of a 24/7/365 operations team.
Requirements
Candidates must be fluent in English and French, communicate effectively in writing and verbally, and be able to work rotating day and night shifts. They must be reliable and punctual; computer skills, experience in confidential environments, independence, attention to detail, and calm decision-making under pressure are preferred.
Skills
- English-French Bilingual Proficiency
- Written Communication
- Verbal Communication
- Shift Flexibility
- Reliability
- Punctuality
- Time Management
- Computer Skills
- Technology Skills
- Confidentiality
- Attention to Detail
- Independent Work
- Stress Management
- Quick Decision-Making
- Professionalism
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Government & Public Sector
- Security & Safety
Keywords
- Customer Service
- Law Enforcement Support
- Real-Time Support
- 24/7/365 Operations
- Critical Situations
- Emergency Response
- English
- French
- Bilingual Communication
- Written Communication
- Verbal Communication
- Rotating Shifts
- Day Shifts
- Night Shifts
- Confidentiality
- Computer Skills
- Technology Skills
- Time Management
- Reliability
- Punctuality
- Attention to Detail
- Independent Work
- Stress Management
- Decision-Making