Bilingual Technical Support Specialist
- Toronto, ON, Canada
$27 CAD / hour · Contract
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Job details
- Pay
- $27 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Title: IT Site Support Technician
Duration : 12 + Months Contract
Bilingual : French/English
Salary: 27 CAD/hr
Location: Toronto Hybrid (3 Days/Week Onsite) - Onsite Monday through Friday or On-call rotation every 3 weeks
Description:
- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting
- Demonstrated technical understanding of a broad range IT infrastructure environments
- Strong understanding of effective customer service
- Relevant technical knowledge of Windows 10 and Microsoft Office suite of products
- Ability to troubleshoot and resolve desktop hardware faults
- Build new laptop and have sufficient knowledge on the imaging process
- Mobile support: iOS and Android
- Basic printer support
- Bilingual (French/English (functional)
More about this job
Responsibilities
Provide remote and onsite technical support and maintenance for production and development systems, software products, and configured services across multiple platforms. Troubleshoot hardware and software issues at the L1 and L2 levels, support operating systems, servers, and networks, and assist with laptop imaging, mobile devices, and printers.
Requirements
Candidates should have broad technical understanding of IT infrastructure and strong customer service skills, with knowledge of Windows 10 and Microsoft Office. The role requires the ability to troubleshoot desktop hardware, build and image laptops, provide basic iOS, Android, and printer support, and communicate functionally in French and English.
Skills
- Technical Support
- IT Site Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows 10
- Microsoft Office
- Laptop Imaging
- Desktop Support
- iOS Support
- Android Support
- Printer Support
- Customer Service
- French-English Bilingual Communication
- Server Support
- Network Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Site Support
- Technical Support
- Production Systems
- Development Systems
- Software Products
- Configured Services
- IT Infrastructure
- Operating Systems
- Servers
- Networks
- L1 Troubleshooting
- L2 Troubleshooting
- Windows 10
- Microsoft Office
- Desktop Hardware
- Laptop Imaging
- iOS
- Android
- Printer Support
- Customer Service
- French
- English
- Remote Support
- Onsite Support