Clinical Admin Assistant
- Montreal, QC, Canada
Pay - 20-22 $ hourly · Contract
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Job details
- Pay
- Pay - 20-22 $ hourly
- Job type
- Contract
- Apply by
- Experience
- 1. 2+ years of medical office or clinic administration experience, ideally with specialist physicians.
- Posting language
- English
- Posted
Original job description
Medical Office Assistant
Montréal - QC (Onsite)
3+ Months Contract
Pay - 20-22 $ hourly
Must have skillsets:
- 1. 2+ years of medical office or clinic administration experience, ideally with specialist physicians. This covers high-volume scheduling, patient intake, referral handling, and managing cancellations and waitlists. It means they can start quickly on a 3-month contract.
- 2. Fluent bilingual French and English, spoken and written. In Montréal, patients and referring offices will use both languages (note, this clinic is largely anglophone).
- 3. Hands-on experience with an EMR or scheduling system, plus medical terminology. EMR examples are Medesync, CHR, Omnimed, Clinique Plus, or similar. They need to book, reschedule, and update patient records accurately with minimal training.
Nice to Have skillsets:
- 1. Knowledge of RAMQ billing and Quebec health coverage procedures. This also covers handling referrals, requisitions, and specialist consult paperwork.
- 2. Working knowledge of patient privacy rules, handling PHI confidentiality. Prior experience in a hospital or multi-specialist clinic is a great to have.
- 3. Medical secretary diploma (DEP or AEC) or equivalent. Strong phone and de-escalation skills in a busy front-desk setting are a good addition.
Description:
- Responds to customer services inquiries in person, via email or over the phone based on training provided
- Order Entry into multiple applications
- Analyze and interpret customer's situation to respond to and make recommendations related to basic service, order and billing inquiries.
- Provides courteous customer service to all clients/customers concerning account relationships and other customer questions
- Potential opportunities to either up-sell or expand the mix of products and services appropriate to the customer
More about this job
Responsibilities
Manage patient scheduling, intake, referrals, cancellations, waitlists, and accurate updates to patient records using an EMR or scheduling system. Respond to customer inquiries in person, by email, and by phone; enter orders, address basic service and billing questions, and provide courteous customer support.
Requirements
Requires at least two years of medical office or clinic administration experience, preferably supporting specialist physicians, along with fluent spoken and written French and English. Candidates should have hands-on EMR or scheduling-system experience and medical terminology knowledge; RAMQ procedures, privacy practices, and a medical secretary diploma are preferred.
Skills
- Medical Office Administration
- High-Volume Scheduling
- Patient Intake
- Referral Handling
- Cancellation and Waitlist Management
- French and English Bilingual Communication
- Electronic Medical Records
- Scheduling Systems
- Medical Terminology
- RAMQ Billing
- Patient Privacy and Confidentiality
- Specialist Consult Paperwork
- Customer Service
- Order Entry
- De-escalation
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Medical Office Assistant
- Clinic Administration
- Specialist Physicians
- Patient Scheduling
- Patient Intake
- Referral Handling
- Cancellations
- Waitlists
- French
- English
- Electronic Medical Records
- Medesync
- CHR
- Omnimed
- Clinique Plus
- Medical Terminology
- RAMQ Billing
- Quebec Health Coverage
- Requisitions
- Specialist Consult Paperwork
- Patient Privacy
- Protected Health Information
- Medical Secretary Diploma
- Customer Service
- Order Entry
- Billing Inquiries
- De-escalation
- Multi-Specialist Clinic