Desktop Support Specialist
- Burnaby, BC, Canada
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Original job description
Job Title: Desktop Support Specialist - Windows 11 SAC Upgrade
Location: Burnaby, BC
Duration: 6 Months (Renewable)
We are looking for an experienced Technology Specialist 2 to support PC Refresh, Windows 11 SAC Upgrade and EPD Sustainment initiatives.
Key Responsibilities:
- Support enterprise PC Refresh and Windows 11 deployment activities.
- Install, upgrade and migrate Windows operating systems.
- Perform device imaging, data backup and recovery.
- Configure hardware, applications, network connectivity and user access.
- Support Microsoft 365 and Windows 10/11 environments.
- Provide Tier 2 desktop support and troubleshoot technical issues.
- Log, monitor and resolve customer service requests.
- Maintain service request documentation and provide status updates.
- Prioritize workload and make daily decisions with minimal supervision.
Must-Have Skills:
- Active Directory (AD) experience.
- Hands-on PC Refresh experience.
- Tier 2 Desktop Support experience.
- Windows 10/11 deployment and migration.
- Knowledge of imaging tools and USMT.
- Microsoft 365 and enterprise desktop support.
- Excellent customer service and interpersonal skills.
More about this job
Responsibilities
Support enterprise PC refresh and Windows 11 deployment initiatives, including operating system installation and migration, device imaging, and data backup and recovery. Configure devices and user access, provide Tier 2 desktop support, resolve service requests, and maintain documentation and status updates.
Requirements
Requires hands-on PC refresh and Tier 2 desktop support experience, Active Directory knowledge, and experience deploying and migrating Windows 10/11. Candidates should also know imaging tools and USMT, support Microsoft 365 and enterprise desktop environments, and have strong customer service and interpersonal skills.
Skills
- Active Directory
- PC Refresh
- Tier 2 Desktop Support
- Windows 10/11 Deployment
- Windows Migration
- Device Imaging
- USMT
- Microsoft 365
- Data Backup and Recovery
- Hardware Configuration
- Application Configuration
- Network Connectivity
- User Access Management
- Troubleshooting
- Customer Service
- Service Request Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Desktop Support Specialist
- Technology Specialist 2
- PC Refresh
- Windows 11 SAC Upgrade
- Windows 10
- Windows 11
- Operating System Deployment
- Operating System Migration
- Device Imaging
- USMT
- Active Directory
- Microsoft 365
- Tier 2 Support
- Enterprise Desktop Support
- Data Backup
- Data Recovery
- Hardware Configuration
- Application Configuration
- Network Connectivity
- User Access
- Troubleshooting
- Service Requests
- Customer Service
- EPD Sustainment