Production Support Engineer
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 8+ years of Salesforce application support experience.
- Posting language
- English
- Posted
Original job description
Job Title: Service Delivery Manager / Production Support Lead
Location: Mississauga, ON
Duration: 6 Months
Must-Have Requirements:
- Experience in application maintenance and production support.
- 8+ years of Salesforce application support experience.
- Strong experience with Salesforce Sales Cloud, Service Cloud, and Lightning.
- Experience leading L2/L3 production support, major incidents, Sev 1/Sev 2 escalations, and Root Cause Analysis (RCA).
- Strong knowledge of ITIL, SLA/KPI management, release management, and production deployments.
- Hands-on Salesforce configuration experience, including Flows, validation rules, profiles, roles, and permissions.
- Experience with batch support, incident troubleshooting, and onsite-offshore team coordination.
More about this job
Responsibilities
Lead L2/L3 Salesforce production support, including major incidents, Sev 1/Sev 2 escalations, troubleshooting, and root cause analysis. Manage service delivery, SLAs/KPIs, releases, deployments, batch support, and coordination between onsite and offshore teams.
Requirements
Requires 8+ years of Salesforce application support experience, including strong knowledge of Sales Cloud, Service Cloud, and Lightning. Candidates must have experience with ITIL, incident and release management, production deployments, hands-on Salesforce configuration, and onsite-offshore team coordination.
Skills
- Production Support
- Sales Cloud
- Service Cloud
- Lightning
- L2/L3 Support
- Major Incident Management
- Sev 1/Sev 2 Escalations
- Root Cause Analysis
- ITIL
- SLA/KPI Management
- Release Management
- Production Deployments
- Salesforce Configuration
- Batch Support
- Incident Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- Salesforce
- Sales Cloud
- Service Cloud
- Lightning
- Application Maintenance
- Production Support
- L2/L3 Support
- Major Incident Management
- Sev 1 Escalations
- Sev 2 Escalations
- Root Cause Analysis
- ITIL
- SLA Management
- KPI Management
- Release Management
- Production Deployments
- Salesforce Configuration
- Flows
- Validation Rules
- Profiles
- Roles
- Permissions
- Batch Support
- Incident Troubleshooting
- Onsite-Offshore Coordination
- Service Delivery