Senior Salesforce Functional Lead
Location: Toronto - 4 days onsite
Contract: 12 months
Pay Range: $63/hr INC
Key Responsibilities
- Work with business stakeholders to understand processes, user journeys, and business requirements.
- Lead discovery sessions, workshops, and requirements walkthroughs.
- Translate business needs into Epics, user stories, and acceptance criteria.
- Identify opportunities for process improvement and Salesforce automation.
- Develop Salesforce proof-of-concepts to validate solutions with stakeholders.
- Provide functional solutioning aligned with enterprise architecture, compliance, and data governance.
- Work with technical teams on integrations with core banking systems and data platforms.
- Guide functional designers and developers during solution delivery.
- Collaborate with Product Owners and technical leads to manage and prioritize the backlog.
- Define KPIs, success metrics, and business outcomes.
- Support change management, training, and user adoption.
- Drive continuous improvement across Salesforce business processes.
Required Qualifications
- 5+ years of experience as a Salesforce Functional Lead / Functional Consultant.
- 3+ years of experience in the financial services or banking industry.
- Strong hands-on experience with Salesforce Financial Services Cloud (FSC).
- Experience delivering Salesforce solutions in large, regulated enterprise environments.
- Strong understanding of banking workflows, customer lifecycle, and financial products.
- Experience with Salesforce Sales Cloud and/or Service Cloud.
- Experience with requirements gathering, business process analysis, user stories, and solution design.
- Strong stakeholder management and communication skills.
- Experience working in Agile environments with Jira and Confluence.
- Experience working with enterprise integrations and data platforms.
