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Experis Canada

Technical Support Analyst

  • Montreal, QC, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type
Contract
Closing date
Experience
5–7 years of end-user IT support experience.
Working hours
35 hours/week
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Job Title: IT Analyst

Location: Quebec City, Quebec G1V 0B9

Duration: 3-Month Contract with Potential Permanent Hire

Schedule: 35 hours/week

Work Model: On-Site

Role Overview

IT Analyst responsible for end-user support, Microsoft 365, Active Directory/Entra ID, Intune, SCCM, networking and PowerShell. French and English required.

Responsibilities

  • Provide end-user support and resolve technical issues/tickets.
  • Manage user accounts, mailboxes, Teams groups and Microsoft 365 services.
  • Configure and deploy computers, printers, phones and other IT equipment.
  • Troubleshoot Windows, networking, connectivity and system issues.
  • Support Intune, SCCM, PowerShell, monitoring and log analysis.
  • Maintain technical documentation and support processes.
  • Collaborate with infrastructure and system administration teams.

Must Haves

  • 5–7 years of end-user IT support experience.
  • DEC in IT or equivalent education/training.
  • Strong Windows 10/11, Windows Server, Microsoft 365, AD and Entra ID experience.
  • Hands-on Intune and SCCM experience.
  • Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi and firewalls.
  • PowerShell, monitoring and log analysis experience.
  • Strong troubleshooting and customer service skills.
  • Fluent in French and English.
About employer
More about this job

Responsibilities

Provide end-user technical support, resolve tickets, and manage Microsoft 365 services, user accounts, mailboxes, and Teams groups. Configure and deploy IT equipment, troubleshoot Windows and network issues, support Intune, SCCM, and PowerShell tasks, maintain documentation, and collaborate with infrastructure teams.

Requirements

Requires 5–7 years of end-user IT support experience and a DEC in IT or equivalent education or training. Candidates must have strong Windows, Microsoft 365, Active Directory/Entra ID, Intune, SCCM, networking, PowerShell, monitoring, troubleshooting, and customer service experience, and be fluent in French and English.

Skills

  • End-User Support
  • Windows 10/11
  • Windows Server
  • Microsoft 365
  • Active Directory
  • Entra ID
  • Intune
  • SCCM
  • PowerShell
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Wi-Fi
  • Troubleshooting
  • Customer Service

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support

Keywords

  • End-User Support
  • IT Support
  • Windows 10/11
  • Windows Server
  • Microsoft 365
  • Active Directory
  • Entra ID
  • Intune
  • SCCM
  • PowerShell
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Wi-Fi
  • Firewalls
  • Monitoring
  • Log Analysis
  • Ticket Resolution
  • User Account Management
  • Mailbox Management
  • Microsoft Teams
  • Computer Deployment
  • Printer Configuration
  • Network Troubleshooting
  • Technical Documentation
  • Customer Service
  • Infrastructure Support
  • French
  • English

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