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Added 18 mins ago
C
Manager Delivery (PL)-CA
CN
Montreal, QC
- Full-time
…structuring and organizing design, development, engineering, and integration services for the delivery of operationally viable solutions, including application, infrastructure, network, or…
Added 18 mins ago
ES
Program Manager - Supply Chain
EPAM Systems
Toronto, ON
- Full-time
Knowledge of system integration practices connecting upstream suppliers and distribution centers to downstream retail store locations and e-commerce channels
Added 33 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
…complete spacecraft lifecycle - architecture and design through integration, verification, launch and on-orbit…
Added 33 mins ago
MC
Network Management System Developer (35520)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking an experienced Network Management System (NMS) Developer to lead the design, development, and evolution of next-generation network management solutions for a cutting-edge…
Added 33 mins ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
…services experience to support complex enterprise applications and integration…
Added 33 mins ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
Strong understanding of application, infrastructure, network, and integration security principles.
Added 33 mins ago
MC
FPGA Design & Validation Engineer – 4G 5G Radio (35952)
Myticas Consulting
Ottawa, ON
- Contract
Identify and resolve complex design, integration and validation issues.
Added 33 mins ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 33 mins ago
MC
Coherent Optical Systems Engineer (35886)
Myticas Consulting
Ottawa, ON · Kanata, ON
- Full-time
The successful candidate will work with early-stage PIC, DSP, and analog ASIC hardware to perform digital-optical integration, develop calibration and control methodologies, and conduct…
Added 33 mins ago
MC
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
- Full-time
Background in technology consulting, systems integration, professional services, or cloud advisory.
Added 33 mins ago
MC
Senior ASIC Verification Engineer (35885)
Myticas Consulting
Ottawa, ON · Kanata, ON
- Full-time
Support hardware and software bring-up, integration, debugging, and issue resolution.
Added 33 mins ago
MC
AI Platform Engineer (35577)
Myticas Consulting
Toronto, ON
- Contract
Strong API integration and development experience.
Added 33 mins ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Added 33 mins ago
MC
Node.js API Developer , Banking API Modernizatio (35909)
Myticas Consulting
Toronto, ON
- Contract
We are seeking an experienced Node.js API Developer (AWS) to support a major Canadian financial institution’s Digital Core modernization initiative.
Added 33 mins ago
MC
Senior Data Engineer Azure Data Factory Developer (35968)
Myticas Consulting
Toronto, ON
- Contract
Our client is seeking two Senior Data professionals to support a data engineering and integration initiative: one Data Engineer specializing in Databricks and Apache Spark, and one Azure…
Added 33 mins ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Partner directly with lead developers on code design, frameworks, integration patterns, error handling, security, data modelling, and non-functional requirements.
Added 33 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
…integrations, and technical components across development, QA, integration, UAT, staging, and other lower…
Added 33 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
…with experience in consulting, professional services, systems integration, or another client-facing technology…
Added 33 mins ago
SK
Associate Director, Platform Engineering
Sokoni Kwetu
London, ON
- Full-time
…labs in the heart of London are designed to accelerate this integration and translate insight into impact.We are committed to building diverse and inclusive teams. Relation is an equal…
Added 33 mins ago
CI
Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…solutions. The role is responsible for system architecture, integration, verification, and deployment of complex solutions. The manager will build, mentor, and develop a high-performing…
Added 33 mins ago
C
Manager AI Engineering-CA
CN
Quebec, QC
- Full-time
Added 33 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…(e.g. ERP, Asset Management, ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role…
Added 33 mins ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
Added 33 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
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SYSTEMS INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
- Full-time
Manage and oversee the execution of multiple technology integration projects, including home automation and commercial automation, from initiation to completion.

Experis

IVR/Contact Center Tester

Toronto, ON, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

IVR/Contact Center Tester

Work Location: downtown Toronto, ON. hybrid, 2-3 days per week onsite

Start ASAP

Contract End: May 31, 2027, renewable

We are seeking an experienced IVR/Contact Center Tester to support a large-scale enterprise testing and quality assurance initiative. The ideal candidate will have extensive experience with Cyara automation, IVR testing, contact center technologies, and end-to-end quality assurance processes. This role will focus on leading testing efforts, developing automated test solutions, and ensuring the quality and stability of customer-facing contact flows and voice applications.

Role Description

Designs and builds Cyara automation for IVR and contact flow validation, executes functional and regression testing, and manages defect triage.

Key Responsibilities

Design, develop, and maintain Cyara automated test scripts for IVR and contact flow validation.

Lead functional, regression, integration, and end-to-end testing activities.

Validate contact center and IVR applications to ensure alignment with business and technical requirements.

Analyze test results, identify defects, and drive resolution activities.

Manage and coordinate defect triage sessions and coordinate remediation efforts across teams.

Develop test strategies, test plans, test cases, and testing documentation.

Support release validation, production readiness, and deployment testing.

Collaborate with business stakeholders, developers, and project teams to ensure complete test coverage.

Support UAT, post-deployment validation, and production stabilization efforts.

Provide leadership and recommendations to improve automation frameworks, testing processes, and overall quality assurance practices.

Required Skills & Experience

Strong experience with Cyara testing and automation platforms.

Hands-on experience testing IVR systems, contact center applications, and call flows.

Experience developing and executing automated functional and regression testing solutions.

Strong understanding of software testing methodologies, QA standards, and test management processes.

Experience leading defect management, triage, and resolution activities.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication and stakeholder management abilities.

Experience working within large enterprise or financial services environments is considered a strong asset.

Apply About employer

More about this job

Responsibilities

Design and maintain Cyara automated tests for IVR and contact flows, and lead functional, regression, integration, and end-to-end testing. Analyze results, coordinate defect resolution, support releases and production validation, and recommend improvements to testing practices.

Requirements

Requires strong experience with Cyara automation and hands-on testing of IVR systems, contact center applications, and call flows. Candidates should have experience with automated functional and regression testing, QA methodologies, defect management, and strong analytical and communication skills; enterprise or financial services experience is an asset.

Skills

Cyara Automation
IVR Testing
Contact Center Testing
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
Defect Triage
Test Strategy Development
Test Planning
Release Validation
UAT
Production Readiness
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Cyara
IVR
Contact Center
Call Flows
Test Automation
Automated Test Scripts
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Quality Assurance
Test Management
Defect Management
Defect Triage
Test Strategies
Test Plans
Test Cases
Release Validation
Production Readiness
Deployment Testing
UAT
Post-Deployment Validation
Production Stabilization
Enterprise Testing
Financial Services

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