Jobs in Canada

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Added 17 mins ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Toronto, ON
- Full-time
Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
Added 17 mins ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Vancouver, BC
- Full-time
Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
Added 2 hours ago
SM
RQ11881 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 5 hours ago
M
RQ11865 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 6 hours ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Vancouver, BC
- $40,000 to $80,000 CAD / year
- Full-time
● Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
Added 6 hours ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Toronto, ON
- $40,000 to $80,000 CAD / year
- Full-time
● Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
Added 13 hours ago
I-
Systems Testing/QA Specialist - Intermediate - 859
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
…cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design,…
Added 23 hours ago
HT
Quality Assurance Specialist
Hirematic Talent Solutions
ON · Ontario, Canada
- $40 to $45 CAD / hour
- Full-time
…cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design,…
Added 1 day ago
K
Digital UAT, Menu and Pricing Coordinator
KFC
Vaughan, ON
- Full-time
This role must have…
Added 1 day ago
M
RQ11880 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 1 day ago
M
RQ11881 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 1 day ago
Y
Digital UAT, Menu & Pricing Coordinator
Yum!
Vaughan, ON
- Full-time
This role must have…
Added 1 day ago
VS
Test Automation Specialist
vTech Solution Canada
Toronto, ON
- Contract
…cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design,…
Added 3 days ago
M
RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 5 days ago
SD
Systems Integration Tester
Symbiotic Digital
ON · Downtown Toronto (Kensington Market / Chinatown / Grange Park), Ontario
- Contract
We are seeking a Systems Integration Tester to
Added 6 days ago
KG
French Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are seeking a French Automation Tester with strong experience in QA Automation and Contact Center (CCaaS) Testing. The ideal candidate will be responsible for developing and executing…
Added 6 days ago
CC
RQ11674 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 6 days ago
AI
Bilingual IVR Automation tester
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are looking for an experienced IVR Automation Tester to support Quality Assurance (QA) automation for Contact Centre (CCaaS) programs. The candidate should have strong hands-on…
Added 7 days ago
M
RQ11674 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 7 days ago
I
Senior QA Analyst
Indidual
Toronto, ON
- Contract
…cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design,…
Added 8 days ago
HT
Systems Testing / QA Specialist
Hirematic Talent Solutions
Toronto, ON
- $40 to $48 CAD / hour
- Contract
Minimum 8+ years of experience working as a Software QA Tester.
Added 8 days ago
M
RQ11623 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 9 days ago
AI
AEM Tester
Apptoza Inc.
Toronto, ON
- Contract
Location: Hybrid - 2 days per week onsite
Added 9 days ago
SD
Software QA Tester
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
days per week onsite
Added 9 days ago
M
RQ11672 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and

Experis

IVR/Contact Center Tester

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 10, 2026

Original job description

IVR/Contact Center Tester

Work Location: downtown Toronto, ON. hybrid, 2-3 days per week onsite

Start ASAP

Contract End: May 31, 2027, renewable

We are seeking an experienced IVR/Contact Center Tester to support a large-scale enterprise testing and quality assurance initiative. The ideal candidate will have extensive experience with Cyara automation, IVR testing, contact center technologies, and end-to-end quality assurance processes. This role will focus on leading testing efforts, developing automated test solutions, and ensuring the quality and stability of customer-facing contact flows and voice applications.

Role Description

Designs and builds Cyara automation for IVR and contact flow validation, executes functional and regression testing, and manages defect triage.

Key Responsibilities

Design, develop, and maintain Cyara automated test scripts for IVR and contact flow validation.

Lead functional, regression, integration, and end-to-end testing activities.

Validate contact center and IVR applications to ensure alignment with business and technical requirements.

Analyze test results, identify defects, and drive resolution activities.

Manage and coordinate defect triage sessions and coordinate remediation efforts across teams.

Develop test strategies, test plans, test cases, and testing documentation.

Support release validation, production readiness, and deployment testing.

Collaborate with business stakeholders, developers, and project teams to ensure complete test coverage.

Support UAT, post-deployment validation, and production stabilization efforts.

Provide leadership and recommendations to improve automation frameworks, testing processes, and overall quality assurance practices.

Required Skills & Experience

Strong experience with Cyara testing and automation platforms.

Hands-on experience testing IVR systems, contact center applications, and call flows.

Experience developing and executing automated functional and regression testing solutions.

Strong understanding of software testing methodologies, QA standards, and test management processes.

Experience leading defect management, triage, and resolution activities.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication and stakeholder management abilities.

Experience working within large enterprise or financial services environments is considered a strong asset.

Apply on LinkedIn About employer

More about this job

Responsibilities

Design and maintain Cyara automated tests for IVR and contact flows, and lead functional, regression, integration, and end-to-end testing. Analyze results, coordinate defect resolution, support releases and production validation, and recommend improvements to testing practices.

Requirements

Requires strong experience with Cyara automation and hands-on testing of IVR systems, contact center applications, and call flows. Candidates should have experience with automated functional and regression testing, QA methodologies, defect management, and strong analytical and communication skills; enterprise or financial services experience is an asset.

Skills

Cyara Automation
IVR Testing
Contact Center Testing
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
Defect Triage
Test Strategy Development
Test Planning
Release Validation
UAT
Production Readiness
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Cyara
IVR
Contact Center
Call Flows
Test Automation
Automated Test Scripts
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Quality Assurance
Test Management
Defect Management
Defect Triage
Test Strategies
Test Plans
Test Cases
Release Validation
Production Readiness
Deployment Testing
UAT
Post-Deployment Validation
Production Stabilization
Enterprise Testing
Financial Services

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Jobs in Canada