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Added 11 mins ago
TI
Imac Technician
TekStaff IT Solutions
Selkirk, MB
- Contract
…updates, and documentation - Provide basic troubleshooting and support during deployment activities - Coordinate with project leads and site contacts to meet deployment schedules - Follow…
Added 25 mins ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
…thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 55 mins ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
…thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 55 mins ago
MN
Junior QA Specialist
March Networks
Ottawa, ON
- Full-time
…thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 1 hour ago
A
Water Process Engineering Graduate
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Provide and support multiple project functions related to project design, project delivery, project management and controls, coordination, multi-disciplinary design, and construction…
Added 1 hour ago
EG
Intern, Highways
Egis Group
Markham, ON
- $20 to $30 CAD / hour
- Internship
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 1 hour ago
EG
Intern, Transportation
Egis Group
Kingston, ON
- $20 to $30 CAD / hour
- Contract
With support from the Civil Lead, provide leadership and engineering expertise for the further development of the Egis design teams.
Added 1 hour ago
TG
AI Governance & Policy Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Special Projects & Emerging Technology Tracking: Conduct desktop research on emerging AI standards, regulatory developments, and industry best practices to support upcoming governance…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Manual dexterity required to use desktop computer and peripherals.
Added 1 hour ago
EI
Intern, Transportation
Egis in Canada
Kingston, ON
- $20 to $30 CAD / hour
- Contract
With support from the Civil Lead, provide leadership and engineering expertise for the further development of the Egis design teams.
Added 1 hour ago
OG
Geotechnician
Orix Geoscience Inc.
Sudbury, ON
- Full-time
…applying geological and geomatic expertise to drive global desktop and Canadian field projects forward. Your Geology and Data…
Added 1 hour ago
EI
Intern, Highways
Egis in Canada
Markham, ON
- $20 to $30 CAD / hour
- Internship
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 1 hour ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for…
Added 1 hour ago
O
Registered Practical Nurse - Canada
Outlier
Whitby, ON
- Full-time
Support onsite corporate wellness or vaccine clinic events as needed
Added 1 hour ago
O
Registered Practical Nurse (RPN)
Outlier
Brampton, ON · Mississauga, ON
- $29 to $33 CAD / hour
- Part-time
Support onsite corporate wellness or vaccine clinic events as needed
Added 2 hours ago
HO
Desktop Consulting and Field Services Supervisor
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
As the Desktop Consulting and Field Services Supervisor, you lead and coordinate IT support services for clients across the Parliament Precinct Network, overseeing, prioritizing and…
Added 2 hours ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 2 hours ago
Queen's Pub Marketing and Events Assistant Manager (w)
Alma Mater Society of Queen's University Inc.
Kingston, ON
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high…
Added 2 hours ago
EI
Intern, Highways
Egis in Canada
North Bay, ON
- $20 to $30 CAD / hour
- Internship
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 2 hours ago
SR
Contractor Operations Coordinator
Swim Recruiting
Vancouver, BC
- $57,000 to $65,000 CAD / year
- Full-time
We are looking for a highly organized, detail-oriented, and adaptable individual to support our day-to-day operations, including contractor timesheets, payroll assistance, and invoicing.…
Added 2 hours ago
RT
Application Analyst
Russell Tobin
AB · Edmonton, AB
- $60 to $65 CAD / hour
- Contract
Develop and support both desktop and web-based application interfaces.
Added 2 hours ago
E
Mechanical Designer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…next-generation Coolant Distribution Unit (CDU) products. You will support product design, CAD modeling, drafting, documentation, and change management while ensuring designs are optimized…
Added 2 hours ago
E
Test Technologist - PCL (Evening)
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
- Full-time
CoolIT Systems, Inc. is hiring a full-time Test Technologist - PCL (Evening Shift) to support validation and qualification testing of passive cold plate loops, rack manifolds, and related…
Added 3 hours ago
MN
IT Field Support Specialist
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Provide hands-on desktop, hardware, software, application, wireless, and network support to construction site personnel.
Added 3 hours ago
SB
Desktop Support Engineer - Full Time
Sharp Brains
Waterloo, ON
- Full-time
Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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