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Added 2 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Builds scalable, secure, and cost-optimized environments that support enterprise platforms such as Dynamics 365, Power Platform, and Office 365.
Added 18 mins ago
LD
Customer Care Centre Administrator
London Drugs Limited
Richmond, BC
- $18.65 to $21.98 CAD / hour
- Other
The Customer Care Centre Administrator is responsible for answering and redirecting all incoming calls pertaining to customer general inquiries, escalated Customer Service calls, customer…
Added 18 mins ago
IF
New Business Administrator
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business…
Added 33 mins ago
A
New Accounts Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
The New Accounts Administrator interacts daily with other individuals in Operations as well as our Service Centre. Continuous improvement is front of mind and the incumbent will be expected…
Added 33 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
…actionable requirements, facilitate collaboration across teams, and support the effective delivery of Salesforce solutions and operational…
Added 33 mins ago
UO
Intermediate Administrator, Finance
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Associate-Supervisor of Finance, the incumbent will perform a variety of activities to support the financial operations of the sector while ensuring compliance with related…
Added 33 mins ago
KT
Administrator, Okanagan Truck & Fabrication
Kal Tire
Vernon, BC
- Full-time
The Administrator supports the daily operations of Okanagan Truck & Fabrication, including administration and billing, purchasing, production scheduling, shipping and receiving. This role…
Added 33 mins ago
BC
Client Service Administrator, Personal Debt Solutions
BDO Canada
Vernon, BC
- Full-time
Our Vernon office is looking for a Client Service Administrator to join the Office Administration team. This is a replacement role, and the successful candidate will own the following…
Added 48 mins ago
FC
Human Resources Manager
Federated Co-operatives Limited
Winnipeg, MB
- Full-time
You will report to the Agri-Products Manager and supervise the Human Resources Administrator. You‘ll build strong relationships working closely with leaders, employees, and union…
Added 1 hour ago
Manager, Project Management & Delivery
Government of Alberta
Cochrane, AB
As the Manager, Project Management and Delivery, you will lead and support a team of Project Managers responsible for delivering a diverse and significant portfolio of capital development…
Added 1 hour ago
H&
Office Administrator
Hammerschlag & Joffe Inc.
Toronto, ON
- Full-time
This role provides administrative and document support across the firm, with a particular focus on project documentation and proposal preparation. The Office Administrator will prepare,…
Added 1 hour ago
MD
IT Licensing and Procurement Administrator - SPA Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: IT Licensing and Procurement Administrator
Added 1 hour ago
IF
New Business Administrator
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
…companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business…
Added 1 hour ago
SO
Bilingual Microsoft 365 Trainer
Special Olympics Canada
Toronto, ON
- $68,000 to $80,000 CAD / year
- Contract
…Trainer to strengthen digital skills, improve collaboration and support the effective use of Microsoft 365 across its national…
Added 1 hour ago
CF
IFM Associate
CI Financial
Toronto, ON
- Full-time
Review and reconcile daily, weekly, and monthly fund prices provided by our third-party fund administrator
Added 1 hour ago
BC
Project Coordinator - Industrial East
Bird Construction
Mississauga, ON
- Full-time
2+ years of experience in a Project Coordinator, Project Administrator, Project Controls, or similar construction support role.
Added 2 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 2 hours ago
BS
IAM Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Design, implement, and support enterprise authentication solutions, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
Added 2 hours ago
I
Office Administrator
ITK
Ottawa, ON
- Full-time
Under the direction of the Manager, Finance & Administration, the Office Administrator is responsible for administering and managing all reception duties, as well as planning and overseeing…
Added 2 hours ago
SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Minimum of 2Y of accounting experience and/or formal accounting post-secondary education.
Added 3 hours ago
ST
Bilingual Office Administrator (Mandarin/English)
Swiftlink Technologies Inc.
Richmond, BC
- Full-time
We are seeking an experienced and detail-oriented Office Administrator to independently handle day-to-day office administration and coordinate routine HR processes. The role requires…
Added 3 hours ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 3 hours ago
P
Test Administrator
Pearson
Halifax, NS
- Part-time
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Halifax, NS.
Added 4 hours ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Builds scalable, secure, and cost-optimized environments that support enterprise platforms such as Dynamics 365, Power Platform, and Office 365.
Added 5 hours ago
AC
IT Asset administrator and Process Owner
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Fournir des conseils clairs, des formations et un accompagnement aux équipes support, aux parties prenantes et aux utilisateurs finaux.

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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