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Added 1 min ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Design end-user interfaces, databases, APIs and server-side logic while maintaining front-end and back-end components.
Added 16 mins ago
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React Native - Mobile FullStack Developer
Zoho
Toronto, ON
- Contract
Write clean, well-tested, production-ready TypeScript across mobile and server codebases
Added 1 hour ago
JG
Java, Angular/ReactJS Senior Developer
J&M Group
Toronto, ON
- Contract
…manage relational/non-relational databases (e.g., Oracle, SQL Server, MongoDB). Implement business logic, validation, and error handling. Integrate third-party services and APIs. Write unit…
Added 1 hour ago
A
Banquet Server (Temporary Full-Time)
AccorHotel
Ottawa, ON
- Full-time
…Laurier hotel in Ottawa is looking to fill a role of Banquet Server (Temporary…
Added 1 hour ago
Z
React Native - Mobile FullStack Developer
Zoho
Toronto, ON
- Contract
Write clean, well-tested, production-ready TypeScript across mobile and server codebases
Added 1 hour ago
Z
React Native - Mobile Full Stack Developer
Zoho
Toronto, ON
- Contract
Write clean, well-tested, production-ready TypeScript across mobile and server codebases
Added 1 hour ago
Principal Software Engineer
OCS Ontario Cannabis Store
Toronto, ON
Implement and promote approved real-time, event-driven, asynchronous, and batch integration patterns across ERP and connected platforms.
Added 2 hours ago
GH
Breakfast Server
Germain Hôtels
Toronto, ON
- Full-time
We're looking for a sociable and enthusiastic Breakfast and Banquet Server to make sure our guests have everything they need during lunches, meetings, events and banquets. This person, who…
Added 2 hours ago
A
Microsoft Azure Administrator/Developer
Affinity
Burnaby, BC
- Contract
…Vancouver’s hybrid cloud environment. They will work closely with server administrators, enterprise systems and data architects, and middleware/integration developers to ensure effective…
Added 3 hours ago
BL
Microsoft Dynamics 365 Developer 6 to 12 Month Contract
Belmont Lavan
Canada
- Contract
Database Technologies: SQL Server, FetchXML and Dataverse querying
Added 3 hours ago
BL
Microsoft Dynamics 365 Developer 6 to 12 Month Contract
Belmont Lavan Ltd
Remote, Canada
- Remote
Database Technologies: SQL Server, FetchXML and Dataverse querying.
Added 3 hours ago
CC
Suite Coordinator Full Time
Compass Canada
Ottawa, ON
- Full-time
Confirms payment method for each suite holder for each game prior to the event
Added 3 hours ago
GH
Breakfast Server
Germain Hôtels
Toronto, ON
- Part-time
We're looking for a sociable and enthusiastic Breakfast and Banquet Server to make sure our guests have everything they need during lunches, meetings, events and banquets. This person, who…
Added 3 hours ago
PG
Windows Server Admin
Pacer Group
Calgary, AB
- $50 to $64 CAD / hour
- Contract
Windows Server Administrator – Key Responsibilities & Skills
Added 3 hours ago
GH
Breakfast Server
Germain Hôtels
Toronto, ON
- Full-time
We're looking for a sociable and enthusiastic Breakfast and Banquet Server to make sure our guests have everything they need during lunches, meetings, events and banquets. This person, who…
Added 4 hours ago
Z
React Native - Mobile Full-Stack Developer.
Zoho
Toronto, ON
- Contract
Write clean, well-tested, production-ready TypeScript across mobile and server codebases
Added 5 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Added 5 hours ago
Z
React Native - Mobile Full-Stack Developer
Zoho
Toronto, ON
- Contract
Write clean, well-tested, production-ready TypeScript across mobile and server codebases
Added 5 hours ago
TI
JAVA FULL STACK DEVELOPER
Tekgence Inc
Mississauga, ON
- Full-time
…APIs. • Proficiency in Spring Boot Microservices frameworks, Event-Driven Services, and Cloud-Native Application Development • Strong proficiency in Java application development,…
Added 14 hours ago
G
Senior Software Engineer – Visualization and Front End
GeoSoftware
Calgary, AB
- Full-time
Design the state and event architecture of the application: subscription, dependency tracking and invalidation across many simultaneously open views
Added 1 day ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, QC
- Full-time
At least one major server-side programming language such as Java, Node.js/TypeScript, Python, Go, C#, or similar
Added 1 day ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
You should bring a record of designing microservices and microfrontends, developing RESTful APIs, and implementing event-driven integrations. Additional qualifications include knowledge of…
Added 1 day ago
YC
Senior Developer, D365
Yoush Consulting
Toronto, ON
- Full-time
Experience in .NET, SQL Server, HTML, JavaScript, C#, .NET, secure application development
Added 2 days ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
Plan and perform server OS and application upgrades, bug fixes, patches, backups, restores, and management of all data centre and network infrastructure.
Added 2 days ago
CC
Banquet Server Part Time Seasonal at Assiniboine Park
Compass Canada
Winnipeg, MB
- Part-time
Reporting to the General Manager Banquets & Catering, the Banquet Server will work with the Food Services Team to deliver great service and quality products to ensure our guests have a…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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