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Added 12 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
Technical Coordination and Project Support (15%)
Added 12 mins ago
MN
Project Manager (Water Wastewater)
Modern Niagara
Vaughan, ON
- Full-time
PM is aware of field progress and communicates with foremen against the plan.
Added 12 mins ago
EG
Intern, Fisheries Technician
Egis Group
Oshawa, ON
- $23 to $28 CAD / hour
- Full-time
Successful candidates will support fish impingement and entrainment monitoring activities, including biological sample collection, fish identification, measurements, photographic…
Added 12 mins ago
AI
Visual Inspector - CWB 2
Acuren Inspection, Inc.
Fort McMurray, AB
- Temporary
Acuren is currently recruiting for a CWB 2 Inspector to support work in the Fort McMurray, AB. As a CWB Inspector at Acuren, you will be contributing directly to the success of our clients'…
Added 12 mins ago
C
Senior Municipal Project Manager
CIMA+
Bowmanville, ON
- $128,160 to $176,220 CAD / year
- Full-time
At CIMA+, you’ll find a place where your ideas and perspectives are welcomed and encouraged. In both the field and at the office, you’ll get plenty of opportunities to reach your full…
Added 12 mins ago
SD
Patient Care Specialist-4
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by…
Added 13 mins ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Coordinate structural work with multidisciplinary teams, field engineering groups, and plant operations to support design, construction, and modifications.
Added 13 mins ago
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Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Coordinate structural work with multidisciplinary teams, field engineering groups, and plant operations to support design, construction, and modifications.
Added 13 mins ago
通
FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
…meet General Mills’ food safety and quality standards. Provide technical support to plant operations, the FSQ engineer and manager in day-to-day plant floor activities. Provide leadership…
Added 13 mins ago
UT
U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Added 13 mins ago
AI
Machinist I
Acuren Inspection, Inc.
Cambridge, ON
- Full-time
Under the direction of the Machinist Foreman, the Machinist I provides assistance and support by setting up and operating precision metal cutting and grinding machines such as lathes,…
Added 13 mins ago
ON
Maintenance Planner
Ontario Northland
Cochrane, ON
- Full-time
Support asset investment planning and forecasting by providing inputs on maintenance strategies
Added 13 mins ago
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Operations Manager
Panache Talent Inc.
Ottawa, ON
- Full-time
Combining strong technical knowledge with hands-on leadership, the Operations Manager oversees the operational team, manages resources and external service providers, and ensures the…
Added 13 mins ago
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Junior Industrial Control Systems (ICS) Cybersecurity Specialist
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…international reach, offering clients close collaboration and field-ready…
Added 13 mins ago
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Industrial Coatings & Fireproofing Superintendent
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Sherwood Park, AB
- Full-time
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Added 13 mins ago
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Junior Industrial Control Systems (ICS) Cybersecurity Specialist
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Montreal, QC
- Full-time
…international reach, offering clients close collaboration and field-ready…
Added 13 mins ago
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Accounting Technician
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- Full-time
Bargaining Unit/Union: 207 - Technical/AFSCME
Added 13 mins ago
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IT Licensing and Procurement Administrator - SPA Prin
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- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 13 mins ago
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Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Post-secondary degree in a related field (technical or business)
Added 13 mins ago
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Bilingual Microsoft 365 Trainer
Special Olympics Canada
Toronto, ON
- $68,000 to $80,000 CAD / year
- Contract
Maintain technical documentation, standards, procedures, and user support resources.
Added 13 mins ago
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Senior Advisor, IT Security
Olymel
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- Full-time
Act as a senior technical resource for the cybersecurity team, IT teams, plant teams, and external vendors;
Added 13 mins ago
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Electrical Designer
Capital Engineering (Partnership)
AB · Edmonton, AB
- Full-time
…successful candidate will prepare detailed design documents, support project execution, and ensure compliance with applicable codes, standards, and client…
Added 13 mins ago
MD
Industrial Design Technologist
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
You will contribute throughout the product development lifecycle, from concept development and 3D modelling to technical documentation, prototyping, integration, and production support. You…
Added 13 mins ago
RF
WINTER 2027 INTERNSHIP - GenAI Model Validation Intern (Master’s/PhD)
RISC Foundation (Risk and Insurance Studies Centre)
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- Contract
GenAI Model Validation: Support validation of GenAI models and use cases, including reviewing documentation and
Added 13 mins ago
AS
Project Manager
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Canada
- Full-time
Coordinate closely with technical services, purchasing, and operations to align activities and support product development.

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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