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Added 3 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 3 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical / Mechatronics Engineering degree / Technologist or Technician diploma in a related field.
Added 3 mins ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 18 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
University Degree or College Diploma in Occupational Health and Safety, Environmental Management, Industrial Relations, Human Resources, or a related field.
Added 18 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 18 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…financial visibility across service revenue streams, including field service, contracts, parts, and other aftermarket offerings. The Finance Director is expected to influence strategic…
Added 19 mins ago
WO
IT Field Technician (Union)
We One
Surrey, BC
- Full-time
The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s…
Added 19 mins ago
S
Heavy Equipment Mechanic
Stelco
Lake Erie Works
- Full-time
Plan, direct, perform, documents the assembly, inspection, repair, lubrication, testing and servicing of all types of mobile equipment in the field, mill or shop as necessary.
Added 19 mins ago
LM
Assistant(e) clinique
LASIK MD
Laval, QC
- Full-time
Your experience in the health care field is considered an asset (ex: optometry assistant, orderly, dental assistant, pharmacy lab technician, sterilization assistant, animal health…
Added 49 mins ago
N(
Temporary Instructor, Heavy Equipment Technician
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 49 mins ago
N(
Continuous Instructor, Heavy Equipment Technician
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 49 mins ago
Aircraft Technician- Mechanics
Westerkirk
Calgary, AB
The Aircraft Technician - Mechanics will be responsible for assembling, installing, and fitting mechanical systems, structures, and components of an aircraft during the production or…
Added 49 mins ago
RC
HEAVY CRANE TECHNICIAN OR APPRENTICE TECHNICIAN 310T
Regional Crane Rentals Ltd
Canada
- Full-time
310T Technician – Regional Crane Rentals Ltd. Position
Added 1 hour ago
Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As an experienced and skilled technician working in the Methods & Temporary Works (M&TW) team at Pomerleau, you will play a critical role in producing and detailing methods and temporary…
Added 1 hour ago
Senior Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As a Senior Methods & Temporary Works (M&TW) Technician at Pomerleau, you will play a pivotal role in developing, detailing, and coordinating sophisticated methods and temporary works…
Added 1 hour ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Added 1 hour ago
EG
Intern, Fisheries Technician
Egis Group
Oshawa, ON
- $23 to $28 CAD / hour
- Full-time
We are seeking motivated individuals to join our Environmental team as Fisheries Technician Interns, supporting a long-term aquatic monitoring program. Variable working hours that range…
Added 1 hour ago
通
FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
The Food Safety and Quality (FSQ) Technician supports the Winnipeg Plant by helping ensure products, processes, and operations meet General Mills’ food safety and quality standards. Provide…
Added 1 hour ago
MD
Accounting Technician
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Department of Natural Resources is seeking to fill one (1) full-time Accounting Technician to work in the Enforcement Division. This position is located in St. Paul, MN at the Central…
Added 1 hour ago
T
Electrical Technician
ThunderSoft
Markham, ON
- Contract
Previous experience with computer applications and design software related to engineering field.
Added 1 hour ago
NA
Temporary Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 1 hour ago
NA
Continuous Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 1 hour ago
Quality Technician
Tigercat | MacDonald Steel
Woodstock, ON
Diploma in Engineering or related field; completion of Certified Quality Technician training an asset
Added 1 hour ago
HVAC Apprentice Technician-Level 2
Reliance Home Comfort
Winnipeg, MB
By joining Reliance as an HVAC Apprentice Technician you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 1 hour ago
MW
Blade Repair Technician - IRATA Level 3
Muehlhan Wind Service
Rocky View No 44, AB · Rocky View County, AMER
- Full-time

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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