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Added 1 hour ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 1 hour ago
OF
Membership Sales Associate
Orangetheory Fitness 10033
Newmarket, ON
- $17.9 to $20 CAD / day
- Part-time
Working at our front desk which includes answering phones and talking to members among other tasks
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Thunder Bay, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 3 hours ago
W
General Merchandise Associate
Walmart
ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 3 hours ago
JI
Customer Service/Cashier - Part Time
J.D. Irving, Limited
Fredericton, NB
- Part-time
Customer Service Associate/Cashiers play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience.…
Added 10 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Barrie, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 10 hours ago
A
Associé au support client
Aerotek
Montreal, QC
- Other
…support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and…
Added 15 hours ago
W
(CAN) General Merchandise Associate
Walmart
Barrie, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 16 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 16 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Calgary, AB
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 16 hours ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Gatineau, QC
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 19 hours ago
W
(CAN) Associé, marchandise générale
Walmart
Gatineau, QC
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 21 hours ago
Part-Time General Merchandise Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 22 hours ago
WC
Full-Time General Merchandise Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 22 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Renfrew, ON
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
Opens and closes Front Desk Night Audit shifts and ensures completion of assigned shift checklist and other duties.
Added 1 day ago
W
(CAN) General Merchandise Associate
Walmart
Renfrew, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
W
Part-Time General Merchandise Associate
Walmart
Yarmouth Indian Reserve No. 33, NS
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
W
Full-Time General Merchandise Associate
Walmart
Yarmouth Indian Reserve No. 33, NS
- Full-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Opens and closes Front Desk Night Audit shifts and ensures completion of assigned shift checklist and other duties.
Added 1 day ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Truro, NS
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 day ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 day ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Markham, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 day ago
W
(CAN) General Merchandise Associate
Walmart
Markham, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
W
(CAN) Associé, marchandise générale
Walmart
Montreal, QC
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

Apply About employer

More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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