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Added 18 mins ago
CO
IT Business Analyst
City of St. Albert
St. Albert, AB
- $86,055.32 to $105,914.9 CAD / year
- Temporary
…vibrant community. We pride ourselves on employing a diverse group of employees who each bring unique skills and contribute to delivering exceptional services to our residents. We value…
Added 18 mins ago
C&
Global Privacy Analyst
Crawford & Company
Canada
- Full-time
Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
Added 18 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…above market retirement savings plan and market competitive group…
Added 18 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…above market retirement savings plan and market competitive group…
Added 18 mins ago
Underwriting Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON
The Group Underwriting department is responsible for assessing the risk and making decisions associated with the sale of an employer benefits plan, amendments to that plan and the annual…
Added 33 mins ago
M
Senior Financial Planning Analyst
MDA
Brampton, ON
- Full-time
MDA provides competitive compensation and benefits packages for its employees at all locations. As a team member of MDA, you and your qualified dependents are eligible to participate in a…
Added 33 mins ago
B
BMO Capital Markets New Grad 2027 Investment Banking Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a member of BMO Financial Group (NYSE, TSX: BMO), one of the largest diversified financial services providers in North America with US $1.045 trillion total assets…
Added 48 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 48 mins ago
L
Business Analyst (Wholesale Lending)
LTM
Mississauga, ON
- Full-time
…professionals across more than 30 countries, LTM - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in…
Added 48 mins ago
Accounting Analyst
CCM Hockey
Montreal, QC
Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
Added 48 mins ago
CG
Project Cost Analysis
Clearway Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Project Cost Analyst supports the Project Controls department in maintaining and analyzing accurate project cost information from award through closeout. Working closely with Project…
Added 48 mins ago
CL
Underwriting Analyst
Canada Life
London, ON
- Full-time
The Group Underwriting department is responsible for assessing the risk and making decisions associated with the sale of an employer benefits plan, amendments to that plan and the annual…
Added 48 mins ago
CL
Underwriting Analyst
Canada Life
Winnipeg, MB
- Full-time
The Group Underwriting department is responsible for assessing the risk and making decisions associated with the sale of an employer benefits plan, amendments to that plan and the annual…
Added 48 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
C
Project Cost Analysis
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
The Project Cost Analyst supports the Project Controls department in maintaining and analyzing accurate project cost information from award through closeout. Working closely with Project…
Added 2 hours ago
S
Business Systems Analyst
SAIT
Calgary, AB
- Temporary
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application…
Added 2 hours ago
B
Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions.
Added 2 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
…network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly…
Added 3 hours ago
B
Private Wealth Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program…
Added 3 hours ago
C
Senior Financial Analyst, Syndicate Accounting
CIBC
Toronto, ON
- Full-time
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee…
Added 3 hours ago
M
information systems analyst - computer systems
Miratech
Toronto, ON
- Full-time
Added 3 hours ago
Sr Reinsurance Business & Data Analyst
SCOR
Toronto, ON
Added 3 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Moncton, NB
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 3 hours ago
IF
Senior Product Development Analyst
iA Financial Group
Quebec, QC
- Full-time
…secure about their future? As a Senior Product Development Analyst, you will play a key role in designing, enhancing, and bringing to market products that meet client needs and support the…
Added 7 hours ago
TO
Psychology 4
The Ottawa Hospital
Ottawa, ON
- Full-time
…also be connected to an accomplished, collegial, and vibrant group of The Ottawa Hospital Psychology (TOH) staff, who are actively involved in clinical service, research, teaching and…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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