Find work in Canada.

559,338 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Full-time
University Degree or College Diploma in Occupational Health and Safety, Environmental Management, Industrial Relations, Human Resources, or a related field.
Added 20 mins ago
RP
Field Tech
RESA Power Canada
AB · Edmonton, AB
- Full-time
The Field Technician is expected to perform service, test and maintain various types of power distribution equipment. While learning position assists Techs with measurements, equipment set…
Added 20 mins ago
SR
Road Mechanic - Level 2
Sunbelt Rentals, Inc.
Toronto, ON
- Full-time
This Road mechanic/technician role performs preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet…
Added 34 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 34 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical / Mechatronics Engineering degree / Technologist or Technician diploma in a related field.
Added 34 mins ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 49 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
University Degree or College Diploma in Occupational Health and Safety, Environmental Management, Industrial Relations, Human Resources, or a related field.
Added 49 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…financial visibility across service revenue streams, including field service, contracts, parts, and other aftermarket offerings. The Finance Director is expected to influence strategic…
Added 49 mins ago
WO
IT Field Technician (Union)
We One
Surrey, BC
- Full-time
The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s…
Added 49 mins ago
S
Heavy Equipment Mechanic
Stelco
Lake Erie Works
- Full-time
Plan, direct, perform, documents the assembly, inspection, repair, lubrication, testing and servicing of all types of mobile equipment in the field, mill or shop as necessary.
Added 49 mins ago
LM
Assistant(e) clinique
LASIK MD
Laval, QC
- Full-time
Your experience in the health care field is considered an asset (ex: optometry assistant, orderly, dental assistant, pharmacy lab technician, sterilization assistant, animal health…
Added 1 hour ago
Aircraft Technician- Mechanics
Westerkirk
Calgary, AB
The Aircraft Technician - Mechanics will be responsible for assembling, installing, and fitting mechanical systems, structures, and components of an aircraft during the production or…
Added 2 hours ago
MD
Accounting Technician
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Department of Natural Resources is seeking to fill one (1) full-time Accounting Technician to work in the Enforcement Division. This position is located in St. Paul, MN at the Central…
Added 2 hours ago
HVAC Apprentice Technician-Level 2
Reliance Home Comfort
Winnipeg, MB
By joining Reliance as an HVAC Apprentice Technician you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 2 hours ago
SB
Freelance Network Engineer L1/L2
Sharp Brains
Calgary, AB
- Contract
We are looking for an experienced Smart Hands / Network Field Engineer to provide onsite support for a Cisco Wireless LAN Controller (WLC) deployment project. The selected technician will…
Added 2 hours ago
RP
Sr. Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
A Sr. Transformer Technician requires a qualified, service-oriented individual to perform installation, preventative maintenance and troubleshooting of Transformers. A qualified individual…
Added 2 hours ago
RP
Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
A Transformer Technician requires a qualified, service-oriented individual to perform installation, preventative maintenance and troubleshooting of Transformers. A qualified individual must…
Added 2 hours ago
RP
Sr. Field Tech
RESA Power Canada
AB · Edmonton, AB
- Full-time
A Sr. Transformer Technician requires a qualified, service-oriented individual to perform installation, preventative maintenance and troubleshooting of Transformers. A qualified individual…
Added 2 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 2 hours ago
M
Manufacturing Technician
MANTECH
Guelph, ON
- Full-time
College diploma or technician-level certificate in manufacturing technology, electronics or a related field is an asset
Added 3 hours ago
IG
Field Service Representative
Insight Global
Victoria, BC
- $38 to $46.5 CAD / hour
- Contract
The Field Service Representative (FSR) is a 9-month contract position based in Victoria, BC, with Victoria expected to be the candidate’s base for at least six months. The role is primarily…
Added 3 hours ago
Instrumentation Technician
Hudbay Minerals
Princeton, BC
Reporting to the Electrical Supervisor, the Instrumentation Technician is responsible for working with the electrical department to install, calibrate and troubleshoot field instrumentation.
Added 4 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Moncton, NB
- Full-time
…performance for heavy-duty trucks and trailers. By connecting field expertise with fleet leadership, this role uses data analytics, diagnostics and engineering judgment to drive smarter…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…financial visibility across service revenue streams, including field service, contracts, parts, and other aftermarket offerings. The Finance Director is expected to influence strategic…
Added 9 hours ago
V
Technicien éolienne I / Wind Turbine Technician I - Port Cartier, Quebec (Riviere-Pentecote, Quebec, CA, G0H 1R0)
Vestas
Rivière-Pentecôte, QC
- Full-time

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

Apply About employer

More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

Report this job