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Added 9 mins ago
C
Junior BAS Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
Job Description: We are currently recruiting for an experienced Building Automation Technician to join our team in Fort McMurray. The Building Automation Technician will be responsible for…
Added 9 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Full-time
Added 9 mins ago
SD
Pharmacy Data Specialist
Shoppers Drug Mart
Richmond, BC
- Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 24 mins ago
CO
Payroll and Benefits Technician
City of Medicine Hat
Medicine Hat, AB
- Full-time
Join the City of Medicine Hat as a Payroll and Benefits Technician!
Added 24 mins ago
DW
IT Field Technician (Union)
DP World
Surrey, BC
- Full-time
The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s…
Added 24 mins ago
DW
IT Field Technician (Union)
DP World
Vancouver, BC
- Full-time
The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s…
Added 24 mins ago
H
DC Facilities Technician
H&M
Ajax, ON
- Full-time
The role of a DC Facilities Technician, is to maintain facility systems and equipment, ensuring safety, compliance, and sustainability. Applies technical skills and a collaborative mindset…
Added 24 mins ago
Technician - Truck & Transport Journeyperson
Inland Kenworth
Fort St. John, BC
The Truck & Transport Technician will be responsible for repairing and maintaining diesel engine industrial trucks according to dealership and factory specifications.
Added 39 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Full-time
Canadian Registered Safety Technician (CRST) designation.
Added 39 mins ago
Lube Oil Filter Technician (Go Langley Subaru)
Go Auto
Surrey, BC
Lube Oil Filter Technician - Go Langley Subaru
Added 54 mins ago
NH
Quality Supervisor
Norsk Hydro
Mississauga, ON
- Full-time
Certified Quality Engineer/Certified Quality Technician by the American Society of Quality (ASQ).
Added 54 mins ago
RP
Field Tech
RESA Power Canada
AB · Edmonton, AB
- Full-time
The Field Technician is expected to perform service, test and maintain various types of power distribution equipment. While learning position assists Techs with measurements, equipment set…
Added 54 mins ago
B
Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Added 54 mins ago
SR
Road Mechanic - Level 2
Sunbelt Rentals, Inc.
Toronto, ON
- Full-time
This Road mechanic/technician role performs preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet…
Added 54 mins ago
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Assembly Technician
VitalBio
Oakville, ON
- Contract
In this technical production role, the Assembly Technician II will be responsible for supporting the production scale up of processes for assembly of instruments, modules and sub-assemblies…
Added 1 hour ago
SE
Parts Technician
Source Energy
AB · Northern Sunrise County, AB
- Full-time
The Parts Technician manages and dispenses parts inventories, and is responsible for the day-to-day stock handling, identifying and cataloguing of parts and assemblies, ordering, receiving,…
Added 1 hour ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Richmond Hill, ON
- Full-time
Pharmacy Technician Diploma from accredited college, but not required
Added 1 hour ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 1 hour ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical / Mechatronics Engineering degree / Technologist or Technician diploma in a related field.
Added 1 hour ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 1 hour ago
B
Pharmacy Technician
Brunel
Calgary, AB
- Full-time
Pharmacy Technician – Cleanroom / Sterile Compounding
Added 1 hour ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
Canadian Registered Safety Technician (CRST) designation.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 1 hour ago
KL
Administration Technician
Kativik llisarniliriniq
Montreal, QC
- Full-time
Under the supervision of the Assistant-Director of Payroll, the administrative technician is responsible for:
Added 1 hour ago
DO
Overhead Door Technician
Diesel Overhead Doors Inc.
Calgary, AB
- Full-time
Role Description The Overhead Door Technician is a full-time, on-site role based in Calgary, AB. This position is responsible for installing, repairing, and maintaining commercial overhead…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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