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Added 13 mins ago
FB
IT Technical Support
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
…maintenance of various computer technologies managed by the Information Technology department. This person will focus on the administration of FGF’s IT infrastructure and system…
Added 14 mins ago
OI
Senior Business Analyst-Agile Delivery
OXARO Inc.
Ottawa, ON
- Contract
Senior Business Analyst, Agile Delivery Specialist
Added 14 mins ago
IH
Lead | Community Systems
Interior Health Authority
BC · British Columbia, Canada
- $90,770 to $130,481 CAD / year
- Full-time
This is an opportunity to support the Long Term Care and Palliative portfolio and help transform Seniors Health using technology with a focus in helping to improve the quality of care,…
Added 14 mins ago
OI
Senior Business Analyst-CORE
OXARO Inc.
Ottawa, ON
- Contract
Develop workflows, decision trees, and process maps that clearly define business logic and information flows.
Added 14 mins ago
ES
Business Analyst
Epsilon Solutions Ltd.
Montreal, QC
- Contract
We are seeking a Business Analyst to support a business transformation project within the aerospace industry. The successful candidate will work closely with business stakeholders, project…
Added 28 mins ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
…management, asset management, and project management utilizing ITSM (Information Technology Service Management)…
Added 28 mins ago
A
Jr. Civil Engineer/ Analyst
AtkinsRéalis
Mississauga, ON · Oshawa, ON
- Full-time
…than 60 years and is the steward of Canadian CANDU nuclear…
Added 29 mins ago
OC
Data and Reporting Analyst
Options Consulting Solutions
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
Options Consulting Solutions is partnering with a respected professional services company to find a Data and Reporting Analyst. Do you enjoy turning complex data into clear insights that…
Added 29 mins ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
- Contract
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 29 mins ago
V
SAP MDM/MM Systems Analyst
Vicwest
Burlington, ON
- Full-time
The SAP MDM/MM Systems Analyst is responsible for strengthening material master data governance, ensuring data quality and consistency, and supporting SAP Materials Management (MM)…
Added 43 mins ago
S
Business Systems Analyst
SAIT
Calgary, AB
- Temporary
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application…
Added 43 mins ago
IT Business Systems Analyst
The Canada Life Assurance Company
London, ON · Toronto, ON
The IT Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contribution towards product…
Added 43 mins ago
A
Senior Business Analyst, Back Office Technology & Business Delivery
AIMCo
Calgary, AB · AB
- Full-time
At AIMCo, technology is a key enabler of investment success. As a Senior Business Analyst, Back Office Technology & Business Delivery, you will be a key partner to AIMCo’s investment,…
Added 58 mins ago
C
Associate Business Rating Analyst
Co-operators
Laval, QC · Montreal, QC · QC
- Full-time
Additional Information: This/these role(s) is/are currently vacant
Added 58 mins ago
DT
Bilingual Insurance Claims Analyst
DXC Technology
Canada
- Full-time
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and…
Added 58 mins ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.
Added 58 mins ago
TT
Senior Application Support Analyst – Equities
Tech Talent International
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
We currently have a role as a Senior Application Support Analyst – Equities with our large consulting client, working for a investment bank in the downtown Montreal area.
Added 58 mins ago
BS
IAM Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Information Security Analyst,” for a contract opportunity with one of our Valued Clients.
Added 58 mins ago
S
Application Support Analyst – Front Office Technology
Synechron
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.
Added 1 hour ago
AI
Business Systems Analyst – Salesforce
American Iron and Metal
Montreal, QC
- Full-time
The Business Systems Analyst (BSA) – Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional…
Added 1 hour ago
IT Project Manager
Canada Cartage Group of Companies
Mississauga, ON
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 1 hour ago
SP
Business Analyst 2
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Business Analyst 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting…
Added 1 hour ago
ZS
Business Analyst with Adobe AEM app experience
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Job Title: Business Analyst with Adobe AEM app experience
Added 1 hour ago
FC
Analyste d'affaires en finance
FOP Consultants
Montreal, QC
- Full-time
…Cosmétique, des Dispositifs Médicaux et des Technologies de l’Information et des Communications. Nous travaillons de concert avec nos clients afin d’offrir un service sur mesure qui répond…
Added 1 hour ago
A
Intermediate Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Cost Estimating Manager, the Intermediate Cost Analyst is responsible for developing and maintaining cost and economic models supporting new nuclear development projects,…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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