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Added 2 mins ago
TS
Information Technology Technician
Treaty Six Education Council
SK · Saskatchewan, Canada
- Full-time
Role Description The Information Technology Technician is a full-time, on-site role based in Saskatchewan, Canada, supporting the technology needs of Treaty Six Education Council and member…
Added 2 mins ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 47 mins ago
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Junior BAS Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
Job Description: We are currently recruiting for an experienced Building Automation Technician to join our team in Fort McMurray. The Building Automation Technician will be responsible for…
Added 1 hour ago
CO
Payroll and Benefits Technician
City of Medicine Hat
Medicine Hat, AB
- Full-time
Identify and troubleshoot payroll system issues, working with Information Technology to maintain accurate payroll data and digital records.
Added 1 hour ago
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Wind Technician, Melancthon 1
TransAlta
Guelph, ON
- Full-time
For more information about TransAlta, visit our website at, www.transalta.com.
Added 1 hour ago
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Wind Technician, Melancthon
TransAlta
Kitchener, ON
- Full-time
For more information about TransAlta, visit our website at, www.transalta.com.
Added 1 hour ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Richmond Hill, ON
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 1 hour ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 1 hour ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 2 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 2 hours ago
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Provides information to PIs and Research staff concerning animal health, administration of treatment, techniques and animal use protocols,
Added 2 hours ago
Représentant(e) pour le Service à la clientèle
U-Haul
Longueuil, QC · Saint Hubert, Quebec
…friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician you will work as part of a supportive team to be the face of U-Haul’s…
Added 2 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Richmond Hill, ON
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 2 hours ago
Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As an experienced and skilled technician working in the Methods & Temporary Works (M&TW) team at Pomerleau, you will play a critical role in producing and detailing methods and temporary…
Added 2 hours ago
Senior Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As a Senior Methods & Temporary Works (M&TW) Technician at Pomerleau, you will play a pivotal role in developing, detailing, and coordinating sophisticated methods and temporary works…
Added 3 hours ago
PT
Ride Commission – Product Technician
Proslide Technology
Ottawa, ON
- Full-time
The Ride Commission – Product Technician is responsible for carrying out ride commissioning tasks for new water slide attractions and requalification of existing attractions, with a focus…
Added 4 hours ago
E
Senior Civil Engineering Technologist / Technician
EXP
Calgary, AB
- Full-time
Be our next Senior Civil Engineering Technologist / Technician
Added 4 hours ago
E
Intermediate Civil Engineering Technologist / Technician
EXP
Calgary, AB
- Full-time
Be our next Intermediate Civil Engineering Technologist / Technician!
Added 4 hours ago
Senior Civil Designer
GHD Group Pty Ltd
Whitby, ON
…engineering criteria, preliminary concepts, markups, survey information, and project requirements. Designs will remain subject to review and approval by the responsible professional…
Added 4 hours ago
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Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.
Added 4 hours ago
XS
Fixed Wing Technology Specialist
Xcalibur Smart Mapping
Ottawa, ON
- Full-time
…sediment cover and inaccessible forest or swamp, to add valuable information to projects. This ranges from detailed infra-structure and geotechnical studies, geohydrology, mineral, oil &…
Added 4 hours ago
NR
310s Automotive Technician
Northern Roads Auto Group
Mississauga, ON
- Full-time
You’ll love your position as an Automotive Technician:
Added 4 hours ago
SD
Pharmacy Assistant
Shoppers Drug Mart
Moncton, NB
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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