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Added 17 mins ago
ASSOCIATE SCIENTIST I - AGS
DiaSorin
Toronto, ON
The Associate Scientist I - AGS is responsible for participating in the Company's day-to-day Research and Development activities which include: design, execution and interpretation of…
Added 17 mins ago
R
Yard Associate
RONA
Lloydminster, AB
- Full-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 32 mins ago
W
(CAN) Stocking 1 Team Associate FT
Walmart
ON
- Full-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 32 mins ago
W
Stock Unloader Associate
Walmart
ON
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 32 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Chatham-Kent, ON
- Part-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 32 mins ago
HE
Chief Engineer
Hotel Equities Group, LLC
Edmonton, AB
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Chief Engineer to join our team.
Added 47 mins ago
Production Associate
Swish Group of Companies
Peterborough, ON
Join Charlotte Products as a Production Associate
Added 47 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Kamloops, BC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 47 mins ago
MERCHANDISE ASSOCIATE
Boutique La Vie En Rose
BC · WEST VANCOUVER, BC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 47 mins ago
TH
Merchandising Associate Part Time - HAMILTON MTN
The Home Depot Canada
Hamilton, ON
- Part-time
…service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute…
Added 47 mins ago
TH
Overnight Freight Associate Full Time (MONCTON)
The Home Depot Canada
Moncton, NB
- Full-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 1 hour ago
C
Associate, Oversight - Global Asset Management
CIBC
Toronto, ON
- Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 1 hour ago
GT
Store Associate (Part-Time)
Giant Tiger
Grand-Mère, QC
- Part-time
We’re looking for friendly, motivated people who enjoy helping people and being part of a team - this posting represents a current opportunity at Giant Tiger.
Added 1 hour ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Lloydminster, SK
- Part-time
We’re looking for friendly, motivated people who enjoy helping people and being part of a team - this posting represents a current opportunity at Giant Tiger.
Added 1 hour ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
…network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly…
Added 1 hour ago
LC
Lead Sales Associate | Full-Time | Kitchener
Linen Chest
Kitchener, ON
- Full-time
At Linen Chest, we believe that a great in-store experience starts with a welcoming, caring and passionate team. As a Sales Associate, you play an essential role in the customer experience…
Added 1 hour ago
Delivery Driver
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
…quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment…
Added 1 hour ago
MI
Senior Associate, Fund Accounting, Real Assets (Yardi experience preferred)
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
The Senior Associate will play a key role in the delivery of fund administration services to private market clients with a focus on real asset structures. This role is responsible for…
Added 1 hour ago
D
Mall Store Sales Associate (Sainte-Foy)
Dormez-vous
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Full-time
…customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep…
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Kenora, ON
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
W
(CAN) Grocery Associate
Walmart
Thunder Bay, ON
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 2 hours ago
TH
Merchandising Associate Part Time - HAMILTON MTN
The Home Depot
Hamilton, ON
- Part-time
…service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute…
Added 2 hours ago
GT
Hardgoods Associate (Full-Time)
Giant Tiger
Saint-Georges, QC
- Full-time
We’re looking for friendly, motivated people who enjoy helping people and being part of a team - this posting represents a current opportunity at Giant Tiger.
Added 2 hours ago
GT
Store Associate (Full-Time)
Giant Tiger
Saint-Georges, QC
- Full-time
We’re looking for friendly, motivated people who enjoy helping people and being part of a team - this posting represents a current opportunity at Giant Tiger.
Added 2 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Collingwood, ON
- Part-time
We’re looking for friendly, motivated people who enjoy helping people and being part of a team - this posting represents a current opportunity at Giant Tiger.

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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