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Added 18 mins ago
X
Field Service Technician
Xylem
Mississauga, ON · Montreal, QC · Pointe-Claire, QC
- Full-time
Field Service Technician | Travel Across Canada | Advanced Pipeline Technologies
Added 32 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 32 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical / Mechatronics Engineering degree / Technologist or Technician diploma in a related field.
Added 32 mins ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 47 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 1 hour ago
RC
HEAVY CRANE TECHNICIAN OR APPRENTICE TECHNICIAN 310T
Regional Crane Rentals Ltd
Canada
- Full-time
310T Technician – Regional Crane Rentals Ltd. Position
Added 2 hours ago
BC
Rental Technician Grande Prairie, AB
BearCom Canada
Grande Prairie, AB
- Full-time
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 2 hours ago
SB
Freelance Network Engineer L1/L2
Sharp Brains
Calgary, AB
- Contract
We are looking for an experienced Smart Hands / Network Field Engineer to provide onsite support for a Cisco Wireless LAN Controller (WLC) deployment project. The selected technician will…
Added 2 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 3 hours ago
B
Rental Technician Grande Prairie, AB
BearCom
Grande Prairie, AB
- Other
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 1 day ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 2 days ago
Small Engine Mechanic- Cleaning Industry NS
United Services Group
Halifax, NS · Dartmouth, NS
Job Summary: Field service technician to carry out all floor cleaning equipment repairs and maintain an efficient preventative maintenance program required by the Corporation to ensure…
Added 2 days ago
SB
Network Engineer
Sharp Brains
Canmore, AB
- Contract
We are looking for an experienced Smart Hands / Network Field Engineer to provide onsite support for a Cisco Wireless LAN Controller (WLC) deployment project. The selected technician will…
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 2 days ago
LM
Field Technician
Leavitt Machinery
Kitimat, BC
- Full-time
Leavitt Machinery is looking for a skilled Red Seal Field Technician (Heavy Equipment or Automotive) to join our Service team in Kitimat, British Columbia. Reporting to the Branch Manager,…
Added 2 days ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
Validate technician competency in both theoretical knowledge and practical application, providing objective final sign-off for module qualification readiness.
Added 2 days ago
M
Field Service Technician II
Moneris
AB · Edmonton
- Full-time
As a Field Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You will work with the operations…
Added 2 days ago
HR
Field Service Mechanic - Husky Site
Herc Rentals
Fort McMurray, AB
- Full-time
Become our next Journeyman Off-Road Field Heavy-Duty Equipment Mechanic. You will be the backbone of our fleet; performing preventative maintenance, advanced diagnostics, and field repairs…
Added 3 days ago
IM
Field Technician
Impossible Metals
Collingwood, ON
- Full-time
Work Arrangement: Onsite in Collingwood, with approximately 30% field-based nearshore/offshore work and 70% office, workshop, lab, and dockside work.
Added 3 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 3 days ago
Maintenance Technician
SinaLite
Markham, ON
…Companies Program, and we're looking for our next Maintenance Technician to help us keep raising the…
Added 3 days ago
K
Laboratory Technician
Keyera
Fort Saskatchewan, AB
- Full-time
Keyera is currently seeking an experienced Laboratory Technician to support laboratory testing and hydrocarbon analysis at our Keyera Fort Saskatchewan Fractionation Facility.

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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