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Added 52 mins ago
Maintenance Electrician
Give and Go Prepared Foods
Toronto, ON
Able to troubleshoot all electronics, electrical issues including PLC related issues
Added 1 hour ago
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Polymer Plant Reliability & Controls Technician
Nylene
Arnprior, ON
- Full-time
WE'RE HIRING! | Polymer Plant Reliability & Controls Technician
Added 3 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 3 hours ago
ES
Robot Programmer
Engineering Search Firm Inc.
Cambridge, ON
- Full-time
Configure robot I/O, weld interface and program call and communications with PLC
Added 3 hours ago
S
Instrumentation Technician
Stelco
Lake Erie Works
- Full-time
Interpret electrical schematics and process flow drawings involving blueprints, PLC or DCS systems;
Added 3 hours ago
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Instrumentation Technician
STELCO - The Steel Company of Canada
Nanticoke, ON
- Full-time
Interpret electrical schematics and process flow drawings involving blueprints, PLC or DCS systems;
Added 5 hours ago
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Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 6 hours ago
DW
Maintenance Technician- III
Durabuilt Windows & Doors
AB
- Full-time
Diagnose faults involving PLC inputs and outputs, HMI alarms, variable frequency drives, servo systems, and machine controls.
Added 6 hours ago
Instrumentation Technician
Hudbay Minerals
Princeton, BC
Reporting to the Electrical Supervisor, the Instrumentation Technician is responsible for working with the electrical department to install, calibrate and troubleshoot field instrumentation.
Added 7 hours ago
TI
Maintenance Technician Industrial Electrician
TopGum Industries
Charlottetown, PE
- $30 to $35 CAD / hour
- Full-time
Maintenance Technician - Industrial Electrician
Added 9 hours ago
PA
Robotics Technician
Prodomax Automation Ltd.
Barrie, ON
- Full-time
We are actively seeking a Robotics Technician to join the Prodomax Team. Hiring date to be determined.
Added 1 day ago
MI
Jr Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
Electro-Mechanical Technician Diploma preferred
Added 1 day ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 days ago
Electrical Technician (Red Seal Industrial Electrician)
Intertape Polymer Group (IPG)
Truro, NS
Position: Electrical Technician (Red Seal Industrial Electrician)
Added 2 days ago
M&
Jr Weld Technician
Mitchell & Associates
Vaughan, ON
- Full-time
Electro-Mechanical Technician Diploma preferred
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 days ago
Technician, Combustion Services - Intermediate
Lakeside Controls
Hamilton, ON
What you will be doing in the role of Technician, Combustion Services:
Added 2 days ago
ML
Industrial Electrician
Maple Leaf Foods Inc
ON · Hannon, ON
- Full-time
The Reliability Technician will be responsible for maintaining and servicing equipment used in the facility for daily production. They will ensure safe plant operations and a safe working…
Added 2 days ago
SA
Maintenance Technician
Sealed Air Corporation
Brampton, ON
- Full-time
Demonstrated proficiency or documented certifications in the following skills: electrical systems, PLC troubleshooting/programming, pneumatics, preventive maintenance, compressors, welding,…
Added 2 days ago
V
Maintenance Technician - Industrial Electrician
Vale
Canada
- Full-time
We are currently seeking a Maintenance Technician – Industrial Electrician to join our Utilities Maintenance Team in Voisey’s Bay, Labrador, a fly-in fly-out operation.
Added 2 days ago
S
Industrial Maintenance Technician (Electromechanic) - Evening Shift
Safran
Mirabel, QC
- Full-time
Knowledge in PLC programming and software such as Step 7
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 days ago
TP
Maintenance Technician - Night Shift
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
- Full-time
We are seeking a skilled Maintenance Technician to join our Site Engineering team. In this hands-on role, you will support the maintenance, troubleshooting, repair, installation, and…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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