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Added 8 mins ago
Aircraft Technician- Mechanics
Westerkirk
Calgary, AB
The Aircraft Technician - Mechanics will be responsible for assembling, installing, and fitting mechanical systems, structures, and components of an aircraft during the production or…
Added 54 mins ago
通
FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
The Food Safety and Quality (FSQ) Technician supports the Winnipeg Plant by helping ensure products, processes, and operations meet General Mills’ food safety and quality standards. Provide…
Added 1 hour ago
Quality Technician
Tigercat | MacDonald Steel
Woodstock, ON
The Quality Technician will strive to maintain and improve upon an established Quality program within a facility dedicated to the manufacture of heavy, off-road equipment. The successful…
Added 1 hour ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 1 hour ago
M
Manufacturing Technician
MANTECH
Guelph, ON
- Full-time
MANTECH builds software-driven automated analyzers that help labs and industry test water and soil faster and with less waste. We're hiring a Manufacturing Technician to build, test and…
Added 2 hours ago
AW
Refrigeration Technician
Air Wise Sales Inc.
Hamilton, ON
- Full-time
As an experienced Refrigeration Technician, you'll play an important role in the assembly, installation, testing, and troubleshooting of refrigeration and HVAC systems within our custom air…
Added 2 hours ago
DW
Maintenance Technician- III
Durabuilt Windows & Doors
AB
- Full-time
Test equipment after repairs and coordinate its safe return to production.
Added 1 day ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
This role requires a hands-on,detail-oriented technician capable of diagnosing and addressing issues in real-time, as well as performing routine and preventive maintenance tasks to keep…
Added 1 day ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
This role requires a hands-on,detail-oriented technician capable of diagnosing and addressing issues in real-time, as well as performing routine and preventive maintenance tasks to keep…
Added 2 days ago
Electrical Technician (Red Seal Industrial Electrician)
Intertape Polymer Group (IPG)
Truro, NS
Position: Electrical Technician (Red Seal Industrial Electrician)
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
This role requires a hands-on,detail-oriented technician capable of diagnosing and addressing issues in real-time, as well as performing routine and preventive maintenance tasks to keep…
Added 2 days ago
SI
Service Technician - Fort McMurray
Stream-Flo Industries
AB · Wood Buffalo, AB
- Full-time
Deliver, assemble, test, and paint wellhead assemblies.
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
This role requires a hands-on,detail-oriented technician capable of diagnosing and addressing issues in real-time, as well as performing routine and preventive maintenance tasks to keep…
Added 2 days ago
ML
Industrial Electrician
Maple Leaf Foods Inc
ON · Hannon, ON
- Full-time
The Reliability Technician will be responsible for maintaining and servicing equipment used in the facility for daily production. They will ensure safe plant operations and a safe working…
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
This role requires a hands-on,detail-oriented technician capable of diagnosing and addressing issues in real-time, as well as performing routine and preventive maintenance tasks to keep…
Added 2 days ago
CF
Quality Assurance Technician
Cavendish Farms
Chatham-Kent, ON · Wheatley, ON
- Full-time
This permanent, full-time, entry-level role reports to the Quality Assurance Manager. The QA Technician makes sure products meet customer specifications and food safety standards. The role…
Added 2 days ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
Plan test runs with the production and calibration teams so validation work fits around production schedules
Added 2 days ago
JI
Quality Assurance Technician
J.D. Irving, Limited
Chatham-Kent, ON · Wheatley, ON
- Full-time
This permanent, full-time, entry-level role reports to the Quality Assurance Manager. The QA Technician makes sure products meet customer specifications and food safety standards. The role…
Added 2 days ago
C&
Technician
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
CPI is looking for a skilled and hands-on Technician to join our manufacturing team. In this role, you’ll build, test, troubleshoot, and rework complex electro-mechanical assemblies while…
Added 2 days ago
TT
Quality & Reliability Engineering Specialist
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
…oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical…
Added 2 days ago
W
Quality Continuous Improvement Technincan
Wonderbrands
Amherst, NS
- Other
The Quality Continuous Improvement Technician (QCI Tech) plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries. This position is responsible for…
Added 2 days ago
LC
Student - Quality Technician Intern (4 or 8 month)
Lactalis Canada
Winchester, ON
- Internship
As a member of the Quality Team, the Quality Technician Intern will assist in product testing and monitoring of production environment quality to ensure compliance with food safety and…
Added 2 days ago
IG
Datacenter Technician
Insight Global
Mackenzie, BC
- $35 to $45 USD / hour
- Contract
Insight Global is seeking a Fiber Technician II / Fiber Splicer to support fiber optic infrastructure projects across client environments. This role is heavily focused on hands-on fusion…
Added 2 days ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
This role requires a hands-on,detail-oriented technician capable of diagnosing and addressing issues in real-time, as well as performing routine and preventive maintenance tasks to keep…
Added 3 days ago
IM
Shop Operations Manager
Impossible Metals
Collingwood, ON
- Full-time
…logistics, and safe working environment they need to build, test, and deploy our robotic systems. This is an execution-focused role spanning inventory, purchasing, shipping, shop safety,…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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