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Added 4 mins ago
Financial analyst
Pomerleau
Levis, QC · Montreal, QC
Added 18 mins ago
TI
Customer Supply Chain Analyst
TTI, Inc.
Toronto, ON
- Full-time
The Customer Supply Chain Analyst is responsible for executing the end-to-end customer order fulfillment process to ensure exceptional service levels and on-time delivery. This role…
Added 18 mins ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
May act as a reference for Business Systems Analyst roles
Added 18 mins ago
Senior Actuarial Analyst
Lyft
Toronto, ON
Support the financial reporting process by providing key actuarial inputs and analysis
Added 18 mins ago
T
Senior FCRM Testing Analyst (5721, 5722, 5723, 5724)
TD
Toronto, ON
- Full-time
Develops testing documentation and results reporting in-line with testing requirements
Added 18 mins ago
C
Senior Automation Test Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 18 mins ago
CF
Trade Support Analyst
CI Financial
Toronto, ON
- Full-time
The CI Investment Services Inc (CIIS) Trade Support Analyst is responsible for the handling of mutual fund trading for the CIIS trade desk. Reporting to the VP, Trading, the Trade Support…
Added 19 mins ago
NG
Tax Analyst - Business Incentive
NFI Group Inc.
Winnipeg, MB
- Full-time
POSITION SUMMARY: The Tax Analyst - Business Incentives will be the primary technical resource for company-wide business incentives. In addition, they will have various tax reporting…
Added 19 mins ago
VC
Operations Coordinator
Valard Construction
Calgary, AB
- Full-time
Reporting to the Executive Vice President (EVP), Transmission, this position provides operational and analytical support to the Transmission leadership team across active and upcoming…
Added 33 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Chair of Computer Science, the Senior Laboratory Demonstrator coordinates instructional support, laboratory operations, assessment activities, and teaching assistant…
Added 33 mins ago
PC
Financial Analyst, FP&A
Powerex Corp.
Vancouver, BC
- Full-time
…electricity across North America. We are seeking a Financial Analyst, FP&A to join our Finance team. This role is ideal for someone who combines strong financial acumen with comfort in…
Added 33 mins ago
AC
Early Careers: Bilingual Analyst, Health Solutions
Aon Corporation
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…delivery resources increasingly support routine research and reporting, allowing Health Solutions colleagues to focus earlier on interpretation, creative problem solving and client…
Added 33 mins ago
M&
Senior Real Estate Financial Analyst
Marcus & Millichap
Vancouver, BC
- Full-time
The Marcus & Millichap Vancouver Office is seeking a Senior Real Estate Financial Analyst. This position plays a critical role in assignments ranging from single-asset dispositions to large…
Added 33 mins ago
M
Senior Analyst, Operations Risk & Controls
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
The Senior Analyst, Operations Risk & Controls provides subject matter expertise in operational risk, controls, and transformation governance across Canada Operations.
Added 33 mins ago
M
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
Technical Program Management Analyst, Launch Program 2027 – Vancouver - CanadaWhy join Mastercard’s Launch Program?
Added 48 mins ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Maintain data documentation and reporting processes.
Added 48 mins ago
IG
Business Intelligence Analyst
Insight Global
Toronto, ON
- $45 to $48 CAD / hour
- Contract
Our client is looking for a Business Intelligence / BSA Analyst to help scale their client business review process. This person will work with payments, sales, volume, and balance data to…
Added 48 mins ago
SC
Delivery Service Centre Analyst (Bilingual)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Assist in safety reporting, data entry, KPI tracking, and investigations.
Added 48 mins ago
IG
Night Shift Transportation Coordinator
Insight Global
East Gwillimbury, ON
- Contract
Our client is looking for a Business Intelligence Analyst to help scale their client business reviews. You will build and manage reporting that brings payments data together and give the…
Added 48 mins ago
BS
Business Analyst
Bilingual Source
Markham, ON
- $60,000 to $75,000 USD / year
- Full-time
Business and Data Analyst | Sales, Inventory and Operations
Added 48 mins ago
ZS
Hiring - Application Support Analyst – Front Office Technology at Mississauga, ON(Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Full-time
Role: Application Support Analyst – Front Office Technology
Added 1 hour ago
BH
Senior Financial Analyst
Beacon Holdings
Toronto, ON
- Full-time
We are seeking a Senior Financial Analyst to support accounting and financial analysis across a group of Beacon’s portfolio companies. Reporting to the Portfolio Accounting Manager, you…
Added 1 hour ago
IG
Financial Accounting Analyst
Insight Global
Toronto, ON
- $35 to $38 CAD / hour
- Full-time
Insight Global is looking for a Financial Accountant / Financial Analyst to join a large banking client’s Technology organization on an initial 3-month contract with the possibility of…
Added 1 hour ago
TG
Junior GRC Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Join the TMX Group team as a Junior GRC Analyst Intern and play an active role in maturing, maintaining, and supporting our enterprise cybersecurity governance structure. Reporting to the…
Added 1 hour ago
T
Senior Group Risk Analyst, ILED (5026)
TD
Toronto, ON
- Full-time
…processes and practices for the identification, assessment, reporting, mitigation and control of operational risk. Within this context, Corporate Operational Risk Management (CORM) acts as…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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