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Added 3 mins ago
OG
Maintenance Technician/Painter
Onni Group of Companies
North Vancouver, BC · Vancouver, BC
- Full-time
Work discreetly and courteously around guests, staying security-conscious on guest floors, in occupied suites, and in back-of-house areas
Added 18 mins ago
BP
Mitigation Tech
BELFOR Property Restoration Canada
Kingston, ON
- $25 to $28 CAD / hour
- Full-time
As a Mitigation Technician you will play a vital role in emergency response ; helping clients recover quickly while meeting insurance requirements. You’ll respond to water and emergency…
Added 18 mins ago
BP
Repair and Restoration Tech
BELFOR Property Restoration Canada
Kingston, ON
- $27 to $30 CAD / hour
- Full-time
The Repair and Restoration Technician supports restoration projects within the restoration division. With an intermediate to advanced understanding of carpentry fundamentals in residential,…
Added 18 mins ago
SB
Warehouse Technician
St Barbara Limited
Middle Musquodoboit, NS
- Contract
We are currently seeking a Warehouse Technician. This role is a full time, max-term position, reporting to the Procurement Superintendent and will be based at our Touquoy mine site located…
Added 18 mins ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Added 33 mins ago
EG
Intern, Fisheries Technician
Egis Group
Oshawa, ON
- $23 to $28 CAD / hour
- Full-time
We are seeking motivated individuals to join our Environmental team as Fisheries Technician Interns, supporting a long-term aquatic monitoring program. Variable working hours that range…
Added 34 mins ago
通
FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
The Food Safety and Quality (FSQ) Technician supports the Winnipeg Plant by helping ensure products, processes, and operations meet General Mills’ food safety and quality standards. Provide…
Added 48 mins ago
CO
Occupational Health & Safety Consultant
College of the North Atlantic
NL · Newfoundland and Labrador, Canada
- Full-time
Canadian Registered Safety Professional (CRSP) designation or Canadian Registered Safety Technician (CRST) designation, or active pursuit of either designation (asset).
Added 49 mins ago
BC
Rental Technician Grande Prairie, AB
BearCom Canada
Grande Prairie, AB
- Full-time
As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering…
Added 49 mins ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Edmonton, AB
- Internship
Valid Alberta Journeyperson certification as a Heavy Equipment Technician or Truck and Transport Mechanic (Red Seal endorsement is an asset).
Added 49 mins ago
S
M&E Construction Inspector
SearchLabs
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $125,000 CAD / year
- Full-time
Inspect electrical systems, including power distribution, lighting, emergency power, fire alarm, communications, and security.
Added 1 hour ago
B
Aircraft Mechanic (CH147F)
Boeing
Calgary, AB · Vancouver, BC · Winnipeg, MB · Mississauga, ON · Ottawa, ON · Petawawa, ON · Toronto, ON · CAN - Petawawa, Canada
- Full-time
Must have one of the following: Transport Canada Civil Aviation (TCCA), Aircraft Maintenance Engineer (AME), Avionics Technician (AME-E) licensed or Military equivalent.
Added 1 hour ago
RP
Sr. Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
A Sr. Transformer Technician requires a qualified, service-oriented individual to perform installation, preventative maintenance and troubleshooting of Transformers. A qualified individual…
Added 1 hour ago
GE
MHSW Depot Technician
GFL Environmental Inc.
Holland Landing, ON · Newmarket, ON
- Part-time
The Technician is responsible for the handling, consolidating and processing of hazardous and non-hazardous waste materials received by the Processing Facilities. The Technician must…
Added 1 hour ago
Crucible Production
HarbisonWalker International
Acton, ON
…role is the core of our operations success. The Production Technician is responsible for maintaining a clean & safe work environment as well as maintaining professional working…
Added 1 hour ago
PJ
Technicien(ne) en contrôle de la qualité (CQ) – Industrie alimentaire
Pâtisseries Jessica Inc.
Montreal, QC
- Full-time
QC Technician (Quality Control) – Food Manufacturing
Added 1 hour ago
RP
Sr. Field Tech
RESA Power Canada
AB · Edmonton, AB
- Full-time
A Sr. Transformer Technician requires a qualified, service-oriented individual to perform installation, preventative maintenance and troubleshooting of Transformers. A qualified individual…
Added 1 hour ago
EI
Intern, Fisheries Technician
Egis in Canada
Oshawa, ON
- $23 to $28 CAD / hour
- Full-time
We are seeking motivated individuals to join our Environmental team as Fisheries Technician Interns, supporting a long-term aquatic monitoring program. Variable working hours that range…
Added 1 hour ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and…
Added 1 hour ago
NR
Radio Technician
Niagara Regional Police Service (NRPS)
Niagara Falls, ON
- Full-time
The Public Safety Radio Technician is accountable for installing, inspecting, testing, and performing preventive maintenance and repairs on all two-way radio equipment (both voice and…
Added 1 hour ago
B
Rental Technician Grande Prairie, AB
BearCom
Grande Prairie, AB
- Other
As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering…
Added 1 hour ago
VH
Maintenance Technician
Vantage Hotels
Valemount, BC · Best Western Plus Inn and Suites, Valemount, British Columbia
- Full-time
Champion safe work practices and support other departments (guest services, security, events)
Added 1 hour ago
VH
Maintenance Technician
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
Maintenance Technician - Grow your career with Vantage Hotels!!
Added 1 hour ago
IG
Datacenter Technician
Insight Global
Pointe-Claire, QC
- $25 to $29.65 CAD / hour
- Contract
- Required to complete government reliability security clearance (including fingerprinting)
Added 1 hour ago
TA
Aircraft Engine Technician
Top Aces
Quebec, QC
- Full-time
The Aircraft Engine Technician will work as part of a workshop crew performing duties as assigned by their Lead. Primary responsibilities include:

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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