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Added 3 mins ago
AT
Warehouse Associate
Atlas Tools & Machinery
Vaughan, ON
- Full-time
The purpose of the Operational Excellence Associate is to play a pivotal role in optimizing the efficiency and effectiveness of the distribution center operations. This position is focused…
Added 3 mins ago
DG
Principal, Corporate Restructuring
Doane Grant Thornton LLP
Toronto, ON
- Full-time
Our senior team are renowned national insolvency practitioners, with impressive credentials and a track record of technical excellence, business results, effective leadership and a mindset…
Added 3 mins ago
WS
Associate Recruiter
William Street Partners Inc.
Barrie, ON
- Full-time
…portfolio companies across North America. We’re seeking an Associate Recruiter to join our team in…
Added 3 mins ago
OP
Family Law Associate Lawyer
Orion Placement
St. Catharines, ON
- $110,000 to $145,000 CAD / year
- Full-time
More senior family law experience is highly welcomed.
Added 3 mins ago
WC
Senior Analyst, Site Merchandising
Walmart Canada
Mississauga, ON
- Full-time
What you'll do...The Senior Analyst, Site Merchandising designs and executes site experiences, ensuring alignment with core customer messages. This position may brief delivery teams and…
Added 3 mins ago
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Calgary, AB
- Full-time
As a Capital Markets Transactions Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 3 mins ago
FG
Associate Director, Full-Stack Applications - Credit Module
Fitch Group
Toronto, ON
- $150,000 to $170,000 CAD / year
Associate Director, Full-Stack Applications – Credit Module
Added 18 mins ago
P
Toronto Internal Audit & Financial Advisory (Financial Services) Associate Director
Protiviti
Toronto, ON
- Full-time
Protiviti is looking for a Technology Audit & Advisory Associate Director to join our growing Financial Services team.
Added 33 mins ago
AS
Associate General Manager
Amica Senior Lifestyles
Toronto, ON · North York, ON
- Full-time
Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent…
Added 33 mins ago
3S
Associate Lawyer - Corporate/Commercial/Tax
3 Step Recruitment Inc.
Bridgewater, NS
- Full-time
We’re working with an established law firm seeking an Associate Lawyer to join its corporate, commercial and tax practice in Bridgewater, Nova Scotia.
Added 33 mins ago
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Calgary, AB
- Full-time
As a Capital Markets Transactions Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 33 mins ago
PC
Resourcing and Deployment Senior Associate, Assurance (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Resourcing and Deployment Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 33 mins ago
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Vancouver, BC
- Full-time
As a Capital Markets Transactions Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 48 mins ago
FL
Experienced Associate, Audit
Fuller Landau
Toronto, ON
- Full-time
Identify accounting issues and collaborate with Senior Associate or Manager to develop work plans
Added 1 hour ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Collaborates with cross-functional teams, stakeholders (including senior management and external vendors), to define requirements, provide expert advice, and ensure effective project…
Added 1 hour ago
WC
Inside Sales Representative
White Cap Canada
Nanaimo, BC
- Full-time
…techniques. Work typically involves regular review of output by a senior coworker or…
Added 1 hour ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart Specialty Health Network
Montreal, QC · Saint-Laurent, QC
- Full-time
The Patient Support Specialist is a senior individual contributor role within SHN's Central Program Operations team. This role serves as the primary point of contact for patients,…
Added 1 hour ago
AA
Associate Portfolio Manager
Accounting Advantage
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $300,000 CAD / year
- Full-time
…role. The successful candidate will work directly with the Senior Portfolio Manager and participate in investment management, wealth management, and financial planning. The group may hire…
Added 1 hour ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Direct mentorship from senior directors managing flagship green initiatives.
Added 1 hour ago
CC
Research and Academic Associate
Cleveland Clinic
Toronto, ON
- $70,000 to $80,000 USD / year
- Contract
The Academic Associate is a hybrid role encompassing patient care, research, and education, directly supporting the Cleveland Clinic Enterprise’s tripartite mission of Caring for Life,…
Added 1 hour ago
IG
Sr Financial Analyst / Associate Finance Manager
Insight Global
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are seeking a Senior Financial Analyst / Associate Finance Manager-level professional to support a Direct Fulfillment and customer delivery organization.
Added 1 hour ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reports to: One of: Associate Director, Manager, Director, Senior Director/Assistant Dean, or Executive Director of Development.
Added 1 hour ago
D
Mid-Sr Level Litigation Associate (Cyber Liability)
DWF
Toronto, ON
- Full-time
…complex, high-stakes breach, make difficult decisions and advise senior stakeholders with minimal…
Added 1 hour ago
D
Senior Litigation Associate (5 - 9 Years’ Call)
DWF
Toronto, ON
- Full-time
DWF is seeking an experienced Litigation Associate (5 - 9 years’ call) to join our growing Toronto office. This is an exceptional opportunity for a motivated individual with an established…
Added 1 hour ago
C
Client Engagement Associate - Part-time (20 hours/week)
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
…clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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