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Added 17 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.
Added 17 mins ago
Accounts Receivable Administrator
Enerflex Ltd
Canada
The Accounts Receivable (AR) Collections Administrator is responsible for maintaining accounts receivable collections at 85% current or above. This role plays a key part in ensuring timely…
Added 17 mins ago
W
Microsoft Azure Administrator/Developer
Workiy
BC · Burnaby (Government Road / Lake City / SFU / Burnaby Mountain), British Columbia
- Contract
We are seeking an experienced Microsoft Azure Administrator / Developer to collaborate with an enterprise IT team on the deployment, development, configuration, and administration of…
Added 17 mins ago
ZT
Advanced Data Platform Engineer
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
Professional Oracle Certifications (e.g., OCP, OCA, OCI Architect, WebLogic Server Administrator).
Added 32 mins ago
LD
Customer Care Centre Administrator
London Drugs Limited
Richmond, BC
- $18.65 to $21.98 CAD / hour
- Other
The Customer Care Centre Administrator is responsible for answering and redirecting all incoming calls pertaining to customer general inquiries, escalated Customer Service calls, customer…
Added 32 mins ago
IF
New Business Administrator
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
The primary focus of the New Business Administrator is to ensure service levels to advisors are maintained and to manage cases from submission to commission as quickly and seamlessly as…
Added 32 mins ago
WP
Property Services Assistant
WestUrban Properties Management
Nanaimo, BC
- Part-time
We are currently accepting applications for a Part Time Property Service Administrator to join our Property Management Team in Duncan, BC. This position is 20–30 hours per week, Tuesday to…
Added 32 mins ago
A
Railway Construction Inspector– Civil / Structural - FTR
AECOM
Mississauga, ON
- $75,000 to $125,000 CAD / year
- Contract
Be resident at the place of work (on site) and work independently under the general direction of the Contract Administrator.
Added 47 mins ago
A
New Accounts Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
The New Accounts Administrator interacts daily with other individuals in Operations as well as our Service Centre. Continuous improvement is front of mind and the incumbent will be expected…
Added 47 mins ago
BG
Benefits Administrator
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd is currently seeking an Benefits Administrator for our Regina, SK, location.
Added 47 mins ago
AE
Warehouse Administrator
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
Provide administrative support and customer service to employees, contractors, and vendors;
Added 47 mins ago
UO
Intermediate Administrator, Finance
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Information and client service: Provide information to employees of the sector and suppliers on various procurement and financial processes, deadlines and policies.
Added 48 mins ago
PG
Windows Server Admin
Pacer Group
Calgary, AB
- $50 to $64 CAD / hour
- Contract
Windows Server Administrator – Key Responsibilities & Skills
Added 48 mins ago
KT
Administrator, Okanagan Truck & Fabrication
Kal Tire
Vernon, BC
- Full-time
The Administrator supports the daily operations of Okanagan Truck & Fabrication, including administration and billing, purchasing, production scheduling, shipping and receiving. This role…
Added 48 mins ago
I
Sterling integrator administration Consultant
Infosys
Mississauga, ON
- $102,474 to $147,835 USD / year
- Full-time
Added 48 mins ago
BC
Client Service Administrator, Personal Debt Solutions
BDO Canada
Vernon, BC
- Full-time
Our Vernon office is looking for a Client Service Administrator to join the Office Administration team. This is a replacement role, and the successful candidate will own the following…
Added 1 hour ago
Manager, Project Management & Delivery
Government of Alberta
Cochrane, AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 1 hour ago
A
Railway Construction Inspector– Civil / Structural - FTR
AECOM
Mississauga, ON
- $75,000 to $125,000 CAD / year
- Contract
Be resident at the place of work (on site) and work independently under the general direction of the Contract Administrator.
Added 1 hour ago
H&
Office Administrator
Hammerschlag & Joffe Inc.
Toronto, ON
- Full-time
H&J is looking for an organized and detail-oriented Office Administrator to join our Administrative Team.
Added 1 hour ago
MD
IT Licensing and Procurement Administrator - SPA Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As the Licensing and Procurement Administrator you will provide professional program administration as a key member of the IT Business Service Management team for MNIT partnering with the…
Added 1 hour ago
IF
New Business Administrator
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
The primary focus of the New Business Administrator is to ensure service levels to advisors are maintained and to manage cases from submission to commission as quickly and seamlessly as…
Added 1 hour ago
SO
Bilingual Microsoft 365 Trainer
Special Olympics Canada
Toronto, ON
- $68,000 to $80,000 CAD / year
- Contract
Monitor Microsoft 365 service health and escalate issues to Microsoft or external partners as required.
Added 1 hour ago
FC
administrateur de systeme et reseaux Linux
FOP Consultants
Montreal, QC
- Full-time
Nous travaillons de concert avec nos clients afin d'offrir un service sur mesure qui répond à leurs besoins et à leurs exigences opérationnelles. Grâce à son personnel compétent et…
Added 1 hour ago
T
Microsoft Azure Administrator/Developer
TEEMA
Burnaby, BC
- Contract
Implementing integrations using Azure Integration Services, including API Management, Logic Apps, Service Bus, Event Grid, Azure Functions, and Key Vault, across cloud and on-premises…
Added 1 hour ago
BG
Benefits Administrator
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd is currently seeking an Benefits Administrator for our Regina, SK, location.

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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