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Added 30 mins ago
KR
Senior Business Analyst
KTek Resourcing
AB · Edmonton, AB
- Contract
…requirements, confirming design meets end user needs, data migration analyst, support…
Added 30 mins ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 1 hour ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 1 hour ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
…produces confidential management reports, and assists the Business Analyst in developing business cases and briefing notes. Coordinates and attends regular confidential senior management,…
Added 1 hour ago
MI
Data Valuation Analyst
Maarut Inc
Montreal, QC
- Contract
The client is looking for a senior data analyst within the delivery team of the GPAP modernization project in Wealth Management. The role spans three fronts: understanding and enhancing…
Added 3 hours ago
Senior Forward Deployed Detection and Response Consultant, Cyber Defence, National Security, Mandiant
Google
Ottawa, ON
5 years of experience in SOC analyst, malware research, threat hunting, or similar roles, working with EDR and SIEM technologies.
Added 3 hours ago
NB
Senior Analyst Enterprise Architecture Tools
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst, Enterprise Architecture Tools within the Enterprise Architecture team at National Bank means contributing to the operation and evolution of a strategic…
Added 7 hours ago
CT
Snowflake Architect
Celebal Technologies
Calgary, AB
- Full-time
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 9 hours ago
C
BI Analyst / Data Analyst
CGI
Montreal, QC
- Full-time
A senior BI analyst / data analyst who is self-reliant and able to contribute quickly to analysis, documentation, validation and collaboration with delivery teams, without necessarily being…
Added 11 hours ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 13 hours ago
M
Data Valuation Analyst
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
The client is looking for a senior data analyst within the
Added 13 hours ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Toronto, ON
- Full-time
Have at least two years of consulting or business analyst experience
Added 13 hours ago
NC
Executive Coordinator
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 14 hours ago
UO
Senior Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Financial Reporting under the VP Finance and Services is currently seeking a Full-time Regular Senior Analyst, Financial Reporting.
Added 14 hours ago
JS
Financial Analyst
JD Sports Canada
Vancouver, BC
- Full-time
The Financial Analyst is a strategic role responsible for planning and managing JD Canada’s financial performance. You will use your experience to build upon the foundation of the Financial…
Added 15 hours ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Have at least two years of consulting or business analyst experience
Added 15 hours ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
BCIT’s Information Technology Services department is seeking a temporary, full-time (1.0 FTE) Database Administrator (Senior Systems Analyst). As a member of our Solution Delivery team, the…
Added 15 hours ago
A
Forensic Analyst II
Arete
Canada
- Full-time
Assists the Senior Analyst and team with tracking and maintaining deliverable dates, reviewing and finalizing findings, updates, and reports
Added 16 hours ago
E
Site Technologies Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager , Network and Site Technologies, the Site Technologies Analyst is responsible for supporting, maintaining, and deploying site-based technology solutions…
Added 16 hours ago
M(
Financial Planning Analyst - 12 Month Contract
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As a Financial Analyst within the Financial Planning & Analysis (FP&A) team, you will primarily support the financial planning, forecasting, and performance analysis activities for MLSE’s…
Added 16 hours ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
…common operating picture. In addition to guiding high-stakes software implementations, you will mentor, upskill, and empower a team of technical staff through an exciting transition into…
Added 16 hours ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Senior IT Business Systems Analyst (MS Business Central)
Added 17 hours ago
KG
Technical Business Analyst
K&K Global Talent Solutions INC.
Montreal, QC
- Full-time
Able to work with senior leader and architect with guidance of product owner
Added 17 hours ago
B
Senior Program Analyst
BuzzClan
NB · New Brunswick, Canada
- Contract
Postion Title: RQ00397 - Senior Programmer Analyst
Added 17 hours ago
A
Technical Business Analyst / Montreal, QC (Hybrid) - FTE
AceStack
Montreal, QC
- Full-time
We are seeking an experienced Technical Business Analyst with a strong understanding of Identity and Access Management (IAM), authentication frameworks, and backend application development.…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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