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Added 9 mins ago
IG
Financial Accounting Analyst
Insight Global
Toronto, ON
- $35 to $38 CAD / hour
- Full-time
Insight Global is looking for a Financial Accountant / Financial Analyst to join a large banking client’s Technology organization on an initial 3-month contract with the possibility of…
Added 9 mins ago
FC
Junior Associate, Sustainable Infrastructure
FinDev Canada
Montreal, QC
- Contract
…approvals for, and closing tailored financing solutions that support private-sector companies in emerging and developing…
Added 9 mins ago
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Functional Testing Quality Assurance Analyst
Swoon
Toronto, ON
- Contract
Build and execute automated test solutions to support application quality and continuous testing.
Added 9 mins ago
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Contract Payroll Analyst
IFG - International Financial Group
Calgary, AB
- Contract
Our client is looking for an experienced Contract Payroll Analyst (Time) to support Canadian payroll operations, time administration, and scheduling processes. The ideal candidate will have…
Added 9 mins ago
FC
Junior Associate, Sustainable Infrastructure
FinDev Canada
Ottawa, ON
- Contract
…approvals for, and closing tailored financing solutions that support private-sector companies in emerging and developing…
Added 10 mins ago
TG
Junior GRC Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Join the TMX Group team as a Junior GRC Analyst Intern and play an active role in maturing, maintaining, and supporting our enterprise cybersecurity governance structure. Reporting to the…
Added 10 mins ago
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Senior Group Risk Analyst, ILED (5026)
TD
Toronto, ON
- Full-time
Support technology solution projects and change requests, related to the operational risk loss event data and MERLIN operations, by working with technology and risk partners to ensure…
Added 10 mins ago
Data Analyst Developer – ETL/ELT & Data Pipelines
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Reporting to the Lead Data Analyst Developer, the Data Analyst Developer primary function is to participate in the analysis, development, integration and automation of various data…
Added 10 mins ago
AY
Behavioural Health Practitioner
Amal Youth and Family Centre
St. John's, NL
- Full-time
Behavioural Health Practitioners provide direct therapeutic intervention and skills-based support to individuals with complex behavioural needs. The position works collaboratively with…
Added 25 mins ago
AC
Early Career: Actuarial Analyst, Health
Aon Corporation
Calgary, AB
- Full-time
…and design smarter, more personalized benefit programs that support employee wellbeing and organizational…
Added 25 mins ago
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Senior Analyst, Site Merchandising
Walmart
Mississauga, ON
- Full-time
The Senior Analyst, Site Merchandising oversees the planning, execution, and optimization of site experiences, enhancing the customer journey to drive engagement and conversion. This role…
Added 25 mins ago
SS
Scheduling and Operations Analyst -Temporary Full Time (6 Month Contract)
Sienna Senior Living
Markham, ON
- Full-time
heard and empowered to do meaningful work. We offer a number of programs and benefits that support team
Added 39 mins ago
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Data Governance & Master Data Senior Analyst
Affinity
BC · British Columbia, Canada
- Contract
We are seeking a highly motivated Data Governance & Master Data Senior Analyst to help establish and operationalize an enterprise Data Governance and Master Data Management (MDM) program.…
Added 39 mins ago
PC
Full Stack Developer
PwC Canada
Toronto, ON
- Full-time
Develop and maintain internal platforms, services, and RESTful APIs that support intelligence analysis, publication, and distribution.
Added 39 mins ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 39 mins ago
AI
Business Analyst
Aptino, Inc.
Quebec, QC
- Contract
We are looking for an experienced Business Analyst to support a business transformation project within the aerospace industry.
Added 39 mins ago
EC
Business Analyst
Experis Canada
Montreal, QC
- Contract
Minimum 3 years of experience as a Business Analyst or Functional Analyst.
Added 39 mins ago
CP
Shareholder Intelligence Analyst
Carson Proxy Advisors
Toronto, ON
- Contract
Carson Proxy Advisors Ltd. is seeking a Shareholder Intelligence Analyst to deliver accurate, voting analysis in support of proxy solicitation, corporate transactions, shareholder…
Added 40 mins ago
ES
Salesforce Marketing Cloud(SFMC) Business Analyst
Enterprise Solutions Inc.
Mississauga, ON
- Contract
Job Title: Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 40 mins ago
ES
Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Enterprise Solutions Inc.
Mississauga, ON
- Contract
Job Title : Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 40 mins ago
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[VO2 Canada] - Analyste Qualité (QA) - Missions Ponctuelles
VO2 GROUP
Montreal, QC
- Full-time
Added 40 mins ago
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Analyste fonctionnel SAP
Norton Rose Fulbright
Montreal, QC
- Full-time
Reporting to the Director, Financial Applications, the SAP Functional Analyst provides functional analysis, configuration, support, and continuous improvement for SAP Finance processes and…
Added 40 mins ago
NR
Analyste fonctionnel SAP
Norton Rose Fulbright
Toronto, ON
- Full-time
Reporting to the Director, Financial Applications, the SAP Functional Analyst provides functional analysis, configuration, support, and continuous improvement for SAP Finance processes and…
Added 40 mins ago
M&
Senior Real Estate Financial Analyst
Marcus & Millichap
Vancouver, BC
- Full-time
The Marcus & Millichap Vancouver Office is seeking a Senior Real Estate Financial Analyst. This position plays a critical role in assignments ranging from single-asset dispositions to large…
Added 40 mins ago
WC
Senior Analyst, Site Merchandising
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Analyst, Site Merchandising oversees the planning, execution, and optimization of site experiences, enhancing the customer journey to drive engagement and…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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