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Added 4 mins ago
RL
Quality Technician (Day Shift - 3 Months Contract)
Romet Limited
ON · Mississauga, ON
- Full-time
JOB TITLE: Quality Technician (Day Shift - 3 Months Contract)
Added 19 mins ago
TS
Information Technology Technician
Treaty Six Education Council
SK · Saskatchewan, Canada
- Full-time
Role Description The Information Technology Technician is a full-time, on-site role based in Saskatchewan, Canada, supporting the technology needs of Treaty Six Education Council and member…
Added 19 mins ago
TI
Resource Coordinator
Tacten Industrial Inc
Fort McMurray, AB
- Full-time
Effectively and quickly managing issues/conflicts/ priorities related to the planning, scheduling and dispatching of staff and equipment/resources to support a smooth work flow
Added 34 mins ago
HG
DC Facilities Technician
H&M Group
Ajax, ON
- Full-time
The role of a DC Facilities Technician, is to maintain facility systems and equipment, ensuring safety, compliance, and sustainability. Applies technical skills and a collaborative mindset…
Added 1 hour ago
C
Junior BAS Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
Job Description: We are currently recruiting for an experienced Building Automation Technician to join our team in Fort McMurray. The Building Automation Technician will be responsible for…
Added 1 hour ago
FC
Lead Global Veh Tech
FedEx Canada
Mississauga, ON
- Full-time
Provides technical leadership in the safe and efficient performance of vehicle fleet maintenance and ground support equipment at repair facilities. Performs vehicle fleet and ground support…
Added 1 hour ago
H
DC Facilities Technician
H&M
Ajax, ON
- Full-time
The role of a DC Facilities Technician, is to maintain facility systems and equipment, ensuring safety, compliance, and sustainability. Applies technical skills and a collaborative mindset…
Added 1 hour ago
C
Service Technician
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a team-oriented, Security Service Technician, to join our amazing culture in our Calgary location. In this position, you are responsible for…
Added 1 hour ago
SR
Road Mechanic - Level 2
Sunbelt Rentals, Inc.
Toronto, ON
- Full-time
…industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service…
Added 2 hours ago
HP
372-26 Building Support Services - HVAC, Facilities Management, Full-Time, Stratford (Alliance Wide)
Huron Perth Healthcare Alliance
Stratford, ON
- Full-time
…performance, and values the skills and guidance of our people – staff, patients, families and caregivers included to advance our healthcare system. HPHA is a multi-site organization that…
Added 2 hours ago
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Mechanical BMG Supervisor
Tenaris
Sault Ste. Marie, ON
- Full-time
…and generating improvement opportunities, providing technical support to emergency crews and staff…
Added 2 hours ago
KL
Administration Technician
Kativik llisarniliriniq
Montreal, QC
- Full-time
In accordance with the AENQ collective agreement for support staff, this position belongs to job category 4211: from $27.75 to $37.04 an hour depending on qualification and experience. All…
Added 2 hours ago
IR
MDR Technician
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Internship
The Medical Device Reprocessing Technician shall work under the general direction of the Clinical Team Manager or designate to effectively reprocess medical devices according to CSA…
Added 2 hours ago
MDR Technician
Winnipeg Regional Health Authority
Beausejour, MB
The Medical Device Reprocessing Technician shall work under the general direction of the Clinical Team Manager or designate to effectively reprocess medical devices according to CSA…
Added 2 hours ago
N(
Temporary Instructor, Heavy Equipment Technician
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 2 hours ago
N(
Continuous Instructor, Heavy Equipment Technician
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 2 hours ago
NR
310s Automotive Technician
Northern Roads Auto Group
Fort Erie, ON
- Full-time
We want every technician on our team to have the opportunity to achieve Toyota Master Technician status.
Added 3 hours ago
BT
Accounting Technician
Baker Tilly Canada
Flin Flon, MB
- Full-time
We are looking for an Accounting Technician to join our team in Flin Flon, Manitoba - this is a role where your expertise will drive meaningful outcomes, and your ambition will help shape…
Added 3 hours ago
NA
Temporary Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 3 hours ago
NA
Continuous Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 4 hours ago
PT
Ride Commission – Product Technician
Proslide Technology
Ottawa, ON
- Full-time
The Ride Commission – Product Technician is responsible for carrying out ride commissioning tasks for new water slide attractions and requalification of existing attractions, with a focus…
Added 4 hours ago
LC
Engineer - Manufacturing Technician, Senior
Linamar Corporation
Guelph, ON
- Full-time
Provide training and support to manufacturing staff on new equipment and processes.
Added 4 hours ago
E
Senior Civil Engineering Technologist / Technician
EXP
Calgary, AB
- Full-time
Demonstrated ability to mentor and support developing technical staff.
Added 4 hours ago
E
Intermediate Civil Engineering Technologist / Technician
EXP
Calgary, AB
- Full-time
Be our next Intermediate Civil Engineering Technologist / Technician!
Added 4 hours ago
GC
Maintenance Supervisor (Full-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Full-time
…routine maintenance of the facility; grounds, building and support systems. To improve all operations through a planned program of continuous improvements, and to provide ongoing support to…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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