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Added 1 min ago
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Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 1 min ago
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Information Technology Senior Analyst
HealthCareersInSask.ca
Regina, SK
- Full-time
Added 16 mins ago
Strategic Sourcing Analyst/Senior Procurement Officer
Insurance Corporation of British Columbia
Burnaby, BC
At ICBC, it’s our job to make sure the car insurance system works for everyone in British Columbia, today and in the future. If you want to make the most of your skills and expertise while…
Added 17 mins ago
TI
Business System Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a "Business System Analyst"
Added 31 mins ago
FB
IT Technical Support
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
…focus on the administration of FGF’s IT infrastructure and system administration to include desktop PC’s, notebooks, tablets, cell phones, and software…
Added 32 mins ago
FI
Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Strong logical thinking in understanding end-to-end use cases, as well as mapping them to system flows
Added 32 mins ago
OI
Senior Business Analyst-Agile Delivery
OXARO Inc.
Ottawa, ON
- Contract
Senior Business Analyst, Agile Delivery Specialist
Added 32 mins ago
FI
Operational Risk Analyst
FP Inc.
Toronto, ON
- $50 to $62 CAD / hour
- Contract
Support and coordinate stakeholder inquiries related to the existing NIRA system, working closely with reporting and technology teams to facilitate remediation of issues (e.g. system bugs,…
Added 32 mins ago
IH
Lead | Community Systems
Interior Health Authority
BC · British Columbia, Canada
- $90,770 to $130,481 CAD / year
- Full-time
The Lead will provide guidance and direction to the Clinical Analyst team in order to support the execution of our Digital Health Community Systems roadmap and ensure alignment with Seniors…
Added 32 mins ago
SI
Business Analyst -Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Job Title:Business Analyst (Wholesale lending)
Added 32 mins ago
OI
Senior Business Analyst-CORE
OXARO Inc.
Ottawa, ON
- Contract
Define and document data structures, system interfaces, and integration points, identifying dependencies and associated risks.
Added 32 mins ago
JG
Production Support Analyst- Akamai
J&M Group
Toronto, ON
- Contract
We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.
Added 32 mins ago
ZS
Technical Systems Analyst – Canadian Wealth &asset
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Job Title: Technical Systems Analyst – Canadian Wealth &asset
Added 47 mins ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
POSITION TITLE: Business Systems Analyst – ERP Applications
Added 47 mins ago
OC
Data and Reporting Analyst
Options Consulting Solutions
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
Options Consulting Solutions is partnering with a respected professional services company to find a Data and Reporting Analyst. Do you enjoy turning complex data into clear insights that…
Added 47 mins ago
D
Business System Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $70 CAD / hour
- Contract
1.) 5+ years of Business Systems Analyst experience
Added 47 mins ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
- Contract
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 47 mins ago
V
SAP MDM/MM Systems Analyst
Vicwest
Burlington, ON
- Full-time
The SAP MDM/MM Systems Analyst is responsible for strengthening material master data governance, ensuring data quality and consistency, and supporting SAP Materials Management (MM)…
Added 47 mins ago
ES
Senior Databricks Data Platform Engineer
Enterprise Solutions Inc.
Montreal, QC
- Contract
…pipelines you will build the foundation that every data engineer analyst and data scientist at Client depends on including workspaces compute Unity Catalog governance deployment pipelines…
Added 1 hour ago
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Analyste Qualité QMS et Processus / QMS and Process Quality Analyst
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 1 hour ago
IT Business Systems Analyst
The Canada Life Assurance Company
London, ON · Toronto, ON
The IT Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contribution towards product…
Added 1 hour ago
A
Senior Business Analyst, Back Office Technology & Business Delivery
AIMCo
Calgary, AB · AB
- Full-time
At AIMCo, technology is a key enabler of investment success. As a Senior Business Analyst, Back Office Technology & Business Delivery, you will be a key partner to AIMCo’s investment,…
Added 1 hour ago
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Associate Business Rating Analyst
Co-operators
Laval, QC · Montreal, QC · QC
- Full-time
As the Associate Business Rating Analyst you will assist in analyzing, developing and programming business requirements, as well as testing, validating, implementing and documenting rating…
Added 1 hour ago
DT
Bilingual Insurance Claims Analyst
DXC Technology
Canada
- Full-time
Accurately inputs pertinent information into the appropriate claim system and processes in a timely and efficient manner.
Added 1 hour ago
SP
Payroll Analyst
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Payroll Analyst to join our Financial Services Section, within the Office of the Chief Constable. This role involves…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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