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Added 4 mins ago
Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As an experienced and skilled technician working in the Methods & Temporary Works (M&TW) team at Pomerleau, you will play a critical role in producing and detailing methods and temporary…
Added 4 mins ago
Senior Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As a Senior Methods & Temporary Works (M&TW) Technician at Pomerleau, you will play a pivotal role in developing, detailing, and coordinating sophisticated methods and temporary works…
Added 4 mins ago
OG
Maintenance Technician/Painter
Onni Group of Companies
North Vancouver, BC · Vancouver, BC
- Full-time
Added 4 mins ago
CC
Yuk Yuk's Sound Technician
Century Casinos Inc
Edmonton, AB
- Part-time
Added 19 mins ago
OC
310T Mechanic
Ocean Capital
Amaranth, ON
- Full-time
310T Truck and Coach Technician Certification
Added 19 mins ago
OC
310T Mechanic Apprentice
OSCO Construction Group
Amaranth, ON
- Full-time
Enroll in a 310T Truck and Coach Technician Apprentice program or the desire to do so
Added 19 mins ago
BT
Accounting Technician
Baker Tilly Canada
Flin Flon, MB
- Full-time
We are looking for an Accounting Technician to join our team in Flin Flon, Manitoba - this is a role where your expertise will drive meaningful outcomes, and your ambition will help shape…
Added 19 mins ago
BP
Mitigation Tech
BELFOR Property Restoration Canada
Kingston, ON
- $25 to $28 CAD / hour
- Full-time
As a Mitigation Technician you will play a vital role in emergency response ; helping clients recover quickly while meeting insurance requirements. You’ll respond to water and emergency…
Added 19 mins ago
BP
Repair and Restoration Tech
BELFOR Property Restoration Canada
Kingston, ON
- $27 to $30 CAD / hour
- Full-time
The Repair and Restoration Technician supports restoration projects within the restoration division. With an intermediate to advanced understanding of carpentry fundamentals in residential,…
Added 19 mins ago
SB
Warehouse Technician
St Barbara Limited
Middle Musquodoboit, NS
- Contract
We are currently seeking a Warehouse Technician. This role is a full time, max-term position, reporting to the Procurement Superintendent and will be based at our Touquoy mine site located…
Added 19 mins ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Added 34 mins ago
M-
Automotive Technician
Midas - Edmonton 5392
Edmonton, AB
- $90,000 to $150,000 CAD / year
- Other
As a Midas automotive technician, you’ll be exposed to and have responsibility for performing a wide range of diagnostics, repairs and maintenance, including:
Added 34 mins ago
SA
Automotive Parts Advisor
Steele Auto Group
NS · Dartmouth, NS
- Full-time
Added 34 mins ago
EG
Intern, Fisheries Technician
Egis Group
Oshawa, ON
- $23 to $28 CAD / hour
- Full-time
We are seeking motivated individuals to join our Environmental team as Fisheries Technician Interns, supporting a long-term aquatic monitoring program. Variable working hours that range…
Added 34 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Full-time
Added 34 mins ago
通
FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
The Food Safety and Quality (FSQ) Technician supports the Winnipeg Plant by helping ensure products, processes, and operations meet General Mills’ food safety and quality standards. Provide…
Added 34 mins ago
MD
Accounting Technician
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Department of Natural Resources is seeking to fill one (1) full-time Accounting Technician to work in the Enforcement Division. This position is located in St. Paul, MN at the Central…
Added 34 mins ago
T
Electrical Technician
ThunderSoft
Markham, ON
- Contract
Added 49 mins ago
NA
Temporary Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 49 mins ago
NA
Continuous Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Heavy Equipment Technician program trains students to maintain, repair and overhaul heavy vehicles and industrial equipment, both towed and self-propelled. The heavy equipment…
Added 49 mins ago
Pharmacist - FT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Added 49 mins ago
CO
Occupational Health & Safety Consultant
College of the North Atlantic
NL · Newfoundland and Labrador, Canada
- Full-time
Canadian Registered Safety Professional (CRSP) designation or Canadian Registered Safety Technician (CRST) designation, or active pursuit of either designation (asset).
Added 49 mins ago
Quality Technician
Tigercat | MacDonald Steel
Woodstock, ON
The Quality Technician will strive to maintain and improve upon an established Quality program within a facility dedicated to the manufacture of heavy, off-road equipment. The successful…
Added 49 mins ago
HVAC Apprentice Technician-Level 2
Reliance Home Comfort
Winnipeg, MB
By joining Reliance as an HVAC Apprentice Technician you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 49 mins ago
MH
Registered Pharmacy Technician - Full Time- Meridian
Mint Health + Drugs
Stony Plain, AB
- Full-time
As we continue to grow, we are looking for a Registered Pharmacy Technician to join our team at our Stony Plain location and help us deliver the Mint experience - thoughtful service, strong…

Experis

Support Analyst

Hawkesbury, ON, Canada

$29 to $35 CAD / hour · Contract

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Job details

Pay: $29 to $35 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:
Posting language: English
Posted: Nov 2, 2026

Original job description

Level2 IT Technician

This is 5x per week onsite

Position Summary

The Level 2 IT Technician provides advanced technical support, handling complex issues escalated from the Level 1 help desk. This role is responsible for diagnosing, troubleshooting, and resolving sophisticated software, hardware, and network problems, and for documenting every fix so the whole team benefits. In our factory, the priority is the network: the ideal candidate keeps the plant network stable and highly available, improves it over time, and bridges the gap between front-line support and senior network or systems engineers.

Network Focus (Factory Environment)

This role is the hands-on owner of network reliability and improvement across the plant floor and the office.

Plant Network Improvement: Assess the current network, identify weak points (outdated switches, poor Wi-Fi coverage, cabling, single points of failure), and implement upgrades that raise uptime and speed.
Communication Loss Troubleshooting: Investigate intermittent dropouts affecting production machines, PLCs, HMIs, and scanners; trace root causes using packet captures, switch logs, and monitoring tools.
Industrial Network Support: Work alongside maintenance and automation teams on machine networks, including managed switches, VLAN segmentation between office (IT) and plant floor (OT), and industrial Ethernet protocols.
Monitoring and Prevention: Set up and maintain network monitoring and alerting (e.g., PRTG, Zabbix, or similar) to catch issues before they stop production.
Vendor Coordination: Work with network and machine vendors to diagnose faults, validate fixes, and document outcomes.
Network Documentation: Keep up-to-date network diagrams, IP/VLAN plans switch configurations, and cable maps.

Core Responsibilities

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff, using a structured approach (identify, isolate, test, resolve, verify).
Ticket Management (JIRA):Own the full lifecycle of assigned tickets in JIRA / JIRA Service Management, including prioritization, status updates, SLA tracking, escalation, and clean closure.
Documentation: Document all processes, procedures, and resolutions clearly and consistently. Create and maintain knowledge base articles, runbooks, network diagrams, and standard operating procedures (SOPs) so issues can be resolved faster the next time.

Systems Administration: Manage user accounts, permissions, and group policies within Active Directory, Microsoft 365.
Infrastructure Maintenance: Deploy, configure, and maintain office hardware, including servers, switches, routers, access points, and workstations.
Endpoint Management: Create, test, and deploy standardized OS images and software patches using MDM or RMM tools (e.g., SCCM, Intune, Ninja One).
Escalation and Root Cause Analysis: Investigate recurring technical problems to identify root causes, propose permanent fixes, and escalate to Level 3 or vendors when required.
Mentorship: Assist and guide Level 1 technicians in resolving routine issues and growing their technical skills.

Required Technical Skills

Deep knowledge of Windows, macOS, Linux and Windows Server operating systems.
Knowledge and experience working with Fortinet, FS, HPE, Ubiquiti and Mikrotik network equipment
Strong understanding of networking concepts: TCP/IP, DNS, DHCP,VPNs, and VLANs.
Proven troubleshooting skills across hardware, operating systems, applications, and network connectivity, including use of diagnostic tools (ping, tracert, nslookup, Wireshark, event logs).
Hands-on experience with JIRA (or a similarITSM tool) for ticketing, workflows, and reporting.
Ability to write clear, accurate technical documentation and process guides.
Familiarity with virtualization technologies (Hyper-V, Proxmox) and cloud environments (AWS, Azure).
Working knowledge of backup, security, and endpoint protection practices.

Certifications

Required (or equivalent):

CompTIA A+
CompTIA Network+

Preferred / Considered an Asset:

Fortinet NSE4 or higher
CompTIA Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104)
Cisco CCNA (strongly preferred for this network-focused role)
ITIL 4 Foundation
Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware VCP or equivalent virtualization certification

Experience Requirements

A Level 2 IT Technician should typically have 2 to 4 years of professional IT experience, broken down as follows:

Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
Advanced Exposure (1-2 years): Infrastructure, system configuration, or hands-on hardware and network troubleshooting.
Experience working in a ticketing environment such as JIRA is required. Experience improving or troubleshooting networks in a manufacturing or industrial setting (PLC, SCADA, or machine networks) is a strong asset.

Soft Skills

Strong problem-solving and analytical thinking under pressure.
Clear written and verbal communication, able to explain technical issues to non-technical users.
Strong organization, time management, and attention to detail.
Team-oriented, with a willingness to mentor and share knowledge.

Education

College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Resolve escalated hardware, software, systems, and network issues, with a particular focus on maintaining and improving network reliability across the factory and office. Manage tickets, systems, endpoints, monitoring, and technical documentation, while investigating recurring problems and supporting Level 1 technicians.

Requirements

Requires 2–4 years of IT experience, including help desk and infrastructure or hands-on hardware and network troubleshooting, plus experience with a ticketing system such as JIRA. Candidates should have strong operating system, networking, and troubleshooting knowledge; CompTIA A+ and Network+ or equivalent are required, and a related college diploma or university degree or equivalent practical experience is expected.

Skills

Network Troubleshooting
Industrial Networking
Windows Server Administration
Active Directory
Microsoft 365
JIRA Service Management
TCP/IP
VLANs
Network Monitoring
Endpoint Management
Root Cause Analysis
Technical Documentation
Hardware Troubleshooting
Virtualization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

JIRA
JIRA Service Management
Active Directory
Microsoft 365
Windows
macOS
Linux
Windows Server
Fortinet
HPE
Ubiquiti
Mikrotik
TCP/IP
DNS
DHCP
VPN
VLAN
Wireshark
PRTG
Zabbix
SCCM
Intune
NinjaOne
Hyper-V
Proxmox
AWS
Azure
CompTIA A+
CompTIA Network+
Industrial Ethernet

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