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Added 4 months ago
SG
Engineering Design & Development Lead
Smiths Group
Kirkland, Quebec
- Full-time
Supports workforce planning, resource allocation, and team development in collaboration with the Engineering Manager and Human Resources.
Added 4 months ago
W
Manager, Information Systems
Wajax
Toronto, Ontario
- Full-time
Lead the modernization of service desk operations by implementing automation, expanding self-service, and standardizing workflows to improve efficiency and user experience. Owns the…
Added 1 month ago
FC
Customer Journey Manager
Fidelity Canada
Toronto, ON
- Full-time
The Customer Journey Manager is responsible for designing and orchestrating end-to-end customer journeys that connect Fidelity Canada’s marketing strategy with measurable client outcomes.
Added 2 months ago
Manager, Customer Success
Dialpad
Kitchener, ON
…resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context…
Added 4 months ago
Retail Store Manager - Fredericton, NB
Eastlink
Fredericton, New Brunswick
…solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community…
Added 4 months ago
SG
Engineering Design & Development Lead
Smiths Group
Kirkland, Quebec
- Full-time
Supports workforce planning, resource allocation, and team development in collaboration with the Engineering Manager and Human Resources.
Added 4 months ago
M
Product Manager Associate
MinuteBox
Vaughan, Ontario · Toronto, Ontario
- Full-time
…the heavy lifting of corporate entity management, document automation, and high-stakes compliance…
Added 3 months ago
C
Appliance Technician - PREM-Milton
Civeo
Milton, Ontario
- Full-time
Reporting to the Facilities/Maintenance Manager, this role is based in Milton, Ontario and plays a key part in ensuring equipment reliability and operational efficiency while maintaining…
Added 2 months ago
Global Systems Operator
Scotiabank
Toronto, ON
Required to monitor the operations of various workload automation and monitoring tools according to documented procedures as well as critical services and infrastructure components across…
Added 4 months ago
A
Senior Product Manager ⭐
Achievers
Toronto, Ontario
- Full-time
We’re hiring a Senior Product Manager to lead the product behind our Milestone and Celebration experiences. This is the part of Achievers that recognizes work anniversaries, birthdays, and…
Added 4 months ago
Finance - Accounting Manager
Canadian Niagara Hotels Group
Niagara Falls, Ontario
The Accounting Manager plays a key role in supporting the financial success of the company’s portfolio through accounting leadership, business analysis, process improvement, and partnership…
Added 3 months ago
LB
Manager, Commercial Reporting & AI Development
Labatt Breweries of Canada
Toronto, Ontario
- Full-time
We are seeking a Manager, BEES Reporting & AI Development to lead the evolution of reporting capabilities within BEES while building next-generation AI and agentic solutions across the…
Added 4 months ago
CH
Manager, Data Infrastructure & Analytics
CBI Home Health
Toronto, Ontario
- Full-time
CBI Home Health is looking to hire a Manager, Data Infrastructure and Analytics in Ontario.
Added 4 months ago
E
Program Operations Manager
Experlogix
Montreal, Quebec
- Full-time
Experlogix is seeking a highly organized, process-oriented, and collaborative Program Operations Manager to support our Product and Engineering organization. This role will partner closely…
Added 2 months ago
Maintenance Manager
Quadra
Oakville, ON
The Maintenance Manager is responsible for leading all maintenance activities within a dynamic environment that includes a food manufacturing plant, chemical storage facility, and…
Added 4 months ago
Digital Marketing Operations Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montréal-Nord, Quebec
…across all banner web and mobile platforms. Reporting to the Manager, Digital Experience, this position supports an integrated vision to deliver a seamless, high-performing customer…
Added 4 months ago
Identity and Access Analyst
Government of Alberta
Edmonton, Alberta
The Platforms branch is looking for two (2) Identity and Access Analysts. Reporting to the Manager, Product Operations, the Identity and Access Analyst provides operational and technical…
Added 4 months ago
P
Senior Portfolio Release Manager, Customer Growth
Priceline
Toronto, Ontario
- Full-time
As a Release Manager working within a Product Operating Model (POM) - and supporting a business portfolio and platform - your role centers on orchestrating the successful and predictable…
Added 4 months ago
Tax Manager
GHD Group Pty Ltd
Vancouver, British Columbia
Enhance and integrate tax systems and processes, identify and implement process improvement opportunities including exploring and utilizing intelligent automation solutions.
Added 4 months ago
KC
Hardware Test Engineering Manager
Kepler Communications
Toronto, ON
- Full-time
This is a manager-level role with strong technical scope. The successful candidate will lead what is currently an electronics-focused Hardware Test team, while building the foundation for a…
Added 4 months ago
R
Gestionnaire de projet, optimisation des coûts des produits / Product Cost Optimization project manager
RTX
Longueuil, Quebec
- Full-time
Added 4 months ago
R
Gestionnaire de projet, optimisation des coûts des produits / Product Cost Optimization project manager
RTX
Longueuil, Quebec
- Full-time
Added 4 months ago
T
Senior Technologist, LEO NOC
Telesat
Gatineau, QC
- Full-time
Added 4 months ago
A
Manager, Software Engineering (Service Cloud)
ARC'TERYX
Vancouver, British Columbia
- Full-time
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for…
Added 4 months ago
R&
Senior Recruitment Consultant VMS
Robertson & Company
Toronto, Ontario
- Full-time
Conduct 360-degree references (manager, peer, stakeholder) to support candidate decisions, identify new talent, and surface sales leads

Experlogix

Program Operations Manager

Montreal, QC, J6W 0E2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in Program Management, Technical Program Management, Agile Delivery Management, Scrum Master, Product Operations, or similar operational leadership roles.
Posting language: English
Posted: Jun 25, 2026

Original job description

Position Summary

Experlogix is seeking a highly organized, process-oriented, and collaborative Program Operations Manager to support our Product and Engineering organization. This role will partner closely with Product Managers, Product Owners, Engineering Managers, UX, and leadership teams to improve planning quality, delivery predictability, cross-functional coordination, and operational excellence across multiple product lines.

The Program Operations Manager serves as the operational backbone of the Product & Engineering organization by facilitating planning activities, improving backlog readiness, managing delivery cadences, tracking dependencies, maintaining KPI reporting, and ensuring teams have the structure and information necessary to execute effectively.

This is not a traditional project management role. Success in this position requires strong facilitation skills, experience operating within Agile environments, the ability to influence without direct authority, and a passion for creating scalable processes that improve execution across teams.

About Experlogix

Experlogix is a global software company providing Configure, Price, Quote (CPQ), Document Automation, and Digital Commerce solutions that help organizations streamline complex sales and business processes. Our Product and Engineering teams support multiple enterprise software platforms serving customers worldwide.

Key Responsibilities

Delivery Governance & Program Coordination

Partner with Product, Engineering, UX, and leadership teams to improve planning effectiveness and delivery predictability.
Facilitate and coordinate key planning activities, including backlog readiness reviews, dependency management sessions, release planning, and PI Planning events.
Track cross-team dependencies, risks, blockers, and action items to ensure timely resolution.
Maintain visibility into work across multiple teams and communicate status, risks, and progress to stakeholders.
Ensure commitments, decisions, and follow-up actions are documented and tracked through completion.

Planning Readiness & Backlog Quality

Support Product Managers and Product Owners in preparing work for planning activities.
Ensure stories, features, and initiatives meet established Definition of Ready standards.
Validate that acceptance criteria are clear, measurable, and testable.
Confirm appropriate UX engagement for initiatives involving user interface changes.
Facilitate readiness reviews and identify work requiring refinement before planning commitments are made.

Agile Program Operations

Support execution of Agile and scaled planning practices across multiple product lines.
Coordinate planning logistics, meeting facilitation, schedules, and communication.
Improve consistency of operating cadences and planning processes across teams.
Assist with continuous improvement initiatives designed to enhance team effectiveness and delivery outcomes.
Identify opportunities to streamline workflows and reduce operational friction.

Metrics, Reporting & Data Quality

Maintain delivery dashboards and KPI reporting using Jira and related tooling.
Monitor key performance indicators including:
- Delivery Predictability
- Throughput
- Lead Time for Changes
- Dependency Aging
- Unplanned Work
- Flow Metrics
Partner with Engineering Managers and Product leaders to improve data quality and reporting accuracy.
Identify trends and provide actionable insights to leadership teams.

Meeting Facilitation & Operational Excellence

Establish and maintain meeting standards including agendas, action items, decision logs, and ownership tracking.
Evaluate recurring meetings and recommend improvements to maximize efficiency and value.
Facilitate productive discussions while ensuring appropriate stakeholders are engaged.
Redirect off-topic discussions and help teams resolve process-related obstacles.

Process Improvement & Automation

Assist with implementation of workflow improvements and operational standards.
Support automation initiatives and AI-assisted workflow enhancements.
Document operating procedures, templates, governance models, and best practices.
Promote consistency and scalability across Product and Engineering organizations.

Required Qualifications

3+ years of experience in Program Management, Technical Program Management, Agile Delivery Management, Scrum Master, Product Operations, or similar operational leadership roles.
Experience supporting software development organizations utilizing Agile methodologies.
Strong understanding of Scrum, Kanban, SAFe, or other Agile frameworks.
Experience facilitating planning sessions, backlog refinement, release planning, or PI Planning activities.
Demonstrated ability to manage cross-functional initiatives involving Product, Engineering, UX, and business stakeholders.
Exceptional organizational, facilitation, and communication skills.
Experience with Jira and Agile planning tools.
Ability to influence stakeholders without direct management authority.
Strong analytical and problem-solving capabilities.
Experience creating reports, dashboards, and operational metrics.
Professionally fluent in English and French

Preferred Qualifications

Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments.
SAFe certification (SA, SPC, RTE, POPM, or equivalent).
Scrum Master certification (CSM, PSM, or equivalent).
Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow.
Experience supporting multiple development teams within a scaled Agile environment.
Familiarity with Product Operations or PMO functions.
Experience implementing process improvements across engineering organizations.
Experience working with AI-assisted productivity or workflow automation initiatives.

**This is a hybrid role with ideal candidate being able to work from our Terrebonne office upon request**

Canada Office Location

100-1562 rue Nationale

Montreal, Quebec (Hybrid)

J6W 0E2

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More about this job

Responsibilities

The Program Operations Manager serves as the operational backbone for the Product and Engineering organization, focusing on improving planning quality and delivery predictability. Key duties include facilitating Agile ceremonies, managing cross-team dependencies, and maintaining KPI reporting to ensure operational excellence.

Requirements

Requires 3+ years of experience in program or agile delivery management with a strong understanding of Scrum, Kanban, or SAFe frameworks. Candidates must be proficient in Jira and professionally fluent in both English and French.

Skills

Program Management
Agile Methodologies
Scrum
Kanban
SAFe
Jira
Backlog Refinement
Stakeholder Management
KPI Reporting
Process Improvement
Facilitation
Cross-functional Coordination
Release Planning
PI Planning
Analytical Problem Solving
Operational Excellence

Visa sponsorship

Not detected in the job text

Keywords

CPQ
SaaS
Enterprise Software
ERP
CRM
Jira Software
Jira Service Management
Confluence
Appfire Flow
SAFe Certification
CSM
PSM
Product Operations
PMO
Agile
Scrum
Kanban
PI Planning
Backlog Readiness
Definition of Ready
KPIs
Throughput
Lead Time
Workflow Automation
AI-assisted Workflow
Delivery Governance
Technical Program Management
UX Engagement
Digital Commerce
Document Automation

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