Find work in Canada.

586,859 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
…and emerging AI tooling. This role coordinates the technical, administrative, and financial details of each project so the execution team can focus on exceptional service and technical…
Added 13 mins ago
PG
Shift Lead (Auxiliary)
PCRS General
BC · Surrey, BC
- Part-time
Maintains accurate case notes, monitoring youth progress, engagement, and participation in the program; other administrative tasks will be required
Added 13 mins ago
PL
Laboratory Sample Custodian
Paracel Laboratories
Mississauga, ON
- Full-time
Added 13 mins ago
JC
Production Supervisor
Johnson Controls
Nisku, AB
- Full-time
…well as coordinating activities across all shifts. Handles administrative tasks as necessary such as payroll, vacation management, production reporting, small projects,…
Added 13 mins ago
TT
Merchandise Payable Admin, Invoice Entry - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
Added 13 mins ago
P
Engineer In Training
Precinmac
Milton, ON
- $22 to $24 CAD / hour
Added 13 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Fort Saskatchewan, AB
…completion of all receiving, shipping, inventory control and administrative / IFS…
Added 13 mins ago
I
Operations Coordinator
Intelcom
AB · Edmonton
- Full-time
Added 13 mins ago
Regulatory Records Coordinator
Ontario Energy Board
Toronto, ON
Added 13 mins ago
Trust Officer, Indigenous Wealth Solutions
Scotiabank
Toronto, ON
Maintain detailed knowledge of legislative, administrative and economic issues that impact the management of your accounts and demonstrate an ability to communicate on a broad range of…
Added 13 mins ago
P
Instrumentation Administrator
Propak
Airdrie, AB
- Full-time
Previous administrative, project coordination, document control, or procurement support experience is beneficial.
Added 13 mins ago
M
Administrative Assistant (Mandarin Speaking)
MNP
Vancouver, BC
- Full-time
Make an impact with our Administration team as an Administrative Assistant. This diverse team of professionals directly contributes to the success of the firm by supporting internal and…
Added 13 mins ago
M
Accounting Technician, Indigenous Ease Services
MNP
Saskatoon, SK
- Full-time
Set-up client files, assist with the completion of budgets and complete administrative planning
Added 28 mins ago
TH
Critical Incident Mental Health Provider (Contract Position)
TELUS Health
Winnipeg, MB
- Part-time
Reliable Administrative Support: Bi-monthly billing, prompt payments, and compensation for no-shows or late cancellations
Added 28 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…technology platforms essential to the network's medical and administrative activities, including ERP, CRM, DME, LIS, SaaS, and cloud…
Added 28 mins ago
UO
Student Library Associate
University of Niagara Falls Canada
Niagara Falls, ON
- Volunteer
Added 28 mins ago
PL
Laboratory Sample Custodian
Paracel Laboratories Ltd.
Mississauga, ON
- Full-time
Added 28 mins ago
LM
Nurse Practitioner specializing in primary care - IPSPL
Lacroix Médecine Privée
Gatineau, QC
- Full-time
Added 28 mins ago
IW
Human Resources Co-op Student - Summer 2027
Irving Woodlands
Sussex, NB
- Full-time
…team. As a HR student you will be responsible for a variety of administrative and HR/Safety related activities that will give you an opportunity to gain valuable, hands-on…
Added 28 mins ago
SK
Admin Assistant and Bookkeeper
Sanjit Kumar Professional Corporation
Leduc, AB
- Full-time
…candidate will collaborate with the accounting team, assist with administrative projects, and contribute to a professional and welcoming office…
Added 28 mins ago
GG
Director - Marketing and Business Development
Grewal Guyatt LLP
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
Added 28 mins ago
SI
Legal Assistant
Synectics Inc.
Vernon, BC
- $55,000 to $70,000 CAD / year
- Full-time
Added 28 mins ago
W
Document Controller
Worley
AB · Edmonton, AB
- Full-time
Added 28 mins ago
A
Property Manager
Armco
Montreal, QC
- Full-time
Added 28 mins ago
LM
Family physician – Flexible practice in a private clinic
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reduced administrative burden thanks to an experienced support team;

Explore!

Customer Relations Specialist

Toronto, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Toronto with 2 days per week in the office. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: CA$60,000 - CA$65,000 p.a.

About the role:

The Customer Relations team ensures that our customers have a voice and can share experiences of their adventures. We recognise that that things don’t always go to plan. When this happens, it is the role of the Customer Relations Specialist to investigate and resolve issues. Such issues can occur at any time, from before travel, right through to the end of a trip. Key responsibilities:

Undertaking the investigation of all pre tour, on tour and post tour complaints or feedback and providing timely responses, communicating with customers in the most appropriate manner, be it phone, social media, emails or writing a letter with the aim of resolving issues in-line with company expectations.
Being proactive when feedback is received. Resolving on tour issues and preventing them from escalating; identifying underlying trends and working with key stakeholders to prevent recurrence.
Decision making, often under pressure and in difficult circumstances. You will need to be diplomatic and able to maintain objectivity when assimilating complex and conflicting information before making the correct decision for the customer and Explore, whilst always providing a personalised customer service of the highest level.
Maintaining our feedback database and ensuring that each case is kept up to date in the system and resolved within the time parameters set.
Assisting the wider team in dealing with accidents and incidents as they occur on tour. This could be anything from flight delays or transfer issues through to someone losing a passport, injuring themselves in a fall or become unwell on tour.
Taking accountability for non-partner review sites and ensuring that any reviews are responded to in a timely way.
Assisting the Customer Relations Manager in the preparation of documentation for legal cases, plus helping with the preparation of monthly reports and complaints analysis if required.
To help manage any suitability concerns and questions, whether it be pretravel, on tour or post tour, ensuring we are reasonably, and safely allowing the right customers, on the right type of tour/destination.

Am I the right person? We are looking for your application to demonstrate:

Previous complaint/incident handling experience.
Proven ability to deliver outstanding customer service.
Experience within a similar business to consumer industry (such as leisure travel, hospitality, retail, banking, utilities, energy etc).
Excellent interpersonal and communication skills.
An exceptional telephone manner.
Strong formal written skills.
Aptitude for clear and concise interactions with colleagues, suppliers, and customers.
Experience in handling highly sensitive information accurately and confidentiality.
High level of empathy and understanding, with the ability to identify solutions that maintain the customer's confidence whilst balancing the business objectives.
Competent IT skills - Office 365, Word, and Excel.
Highly organised with time management skills, able to prioritise tasks and meet deadlines.
Experience of working independently without supervision.
Have a passion for travel and adventure.
Awareness of the importance of sustainable travel, and how Explore has a positive impact on people and the planet.

We aim to be better than yesterday and our values will be close to your heart.

We're committed to creating diverse and inclusive experiences for customers and colleagues alike. We believe that diversity is to be celebrated; life would be dreary and change would be slow if we all thought the same way. Diversity and travel go hand in hand, and we thrive on creating connection and sharing authentic local experiences across the globe with likeminded customers from all walks of life, ranging from age 7 to 90+. We encourage you to apply for any role you think your skills are a great fit for, and if you need any extra advice or adjustments to our hiring processes, please drop us a message within your application.

Apply About employer

More about this job

Responsibilities

Investigate and resolve customer complaints and feedback from before, during, and after tours, communicating through appropriate channels and maintaining accurate, timely case records. Help manage on-tour incidents and suitability concerns, respond to review-site feedback, identify trends to prevent recurring issues, and support legal documentation and reporting.

Requirements

Applicants should have experience handling complaints or incidents and delivering excellent customer service, ideally in a consumer-facing industry, along with strong interpersonal, telephone, and written communication skills. The role also requires empathy, sound judgment, confidentiality, organization, independent working ability, competent Microsoft Office skills, and an interest in travel and sustainable tourism.

Skills

Complaint Handling
Incident Management
Customer Service
Investigation
Issue Resolution
Conflict Resolution
Decision-Making
Empathy
Written Communication
Telephone Communication
Stakeholder Communication
Time Management
Prioritization
Confidentiality
Microsoft Office 365
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Complaint Handling
Incident Management
Pre-Tour Complaints
On-Tour Complaints
Post-Tour Complaints
Feedback Management
Case Management
Customer Reviews
Review Sites
Travel
Adventure Tourism
Sustainable Travel
Small-Group Tours
Stakeholder Communication
Issue Resolution
Trend Analysis
Accident Response
Suitability Assessment
Legal Case Documentation
Monthly Reporting
Office 365
Microsoft Word
Microsoft Excel
Confidential Information

Report this job