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Added 10 mins ago
CS
Maintenance Aide Full Time
Cogir Senior Living
Winnipeg, MB · Kildonan House
- Full-time
Reporting to the General Manager, the Maintenance Aide executes routine repairs and carries out minor maintenance operations with a focus on providing superior customer service to our…
Added 10 mins ago
Pharmacist
Freson Bros.
Drumheller, AB
We are hiring for a Full-Time Pharmacist with a wage range of $70.00 - $80.00 at our location in Drumheller, AB.
Added 10 mins ago
Temporary Sales Manager
David's Bridal
London, ON
…sold by them and taking care of them with one of the highest customer service scores in…
Added 10 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Calgary, AB
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 10 mins ago
Patient & Family Experience Specialist - Patient & Family Experience
CAMH
Toronto, ON
Reporting to the Senior Clinical Manager, full-time, permanent Patient and Family Experience and working closely with the Experience Lead, the Patient and Family Experience Specialist role…
Added 10 mins ago
EC
Civil Engineer-In-Training
EnGlobe Corp.
Moncton, NB
- Full-time
…are committed to making a real difference, one project at a time, and to having a positive, lasting impact. We approach our work with fresh perspectives, relying on collaboration and a…
Added 10 mins ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
· Analyze purchasing, inventory and supplier delivery data to identify cost, lead time and service improvement opportunities.
Added 10 mins ago
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Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
K
Sales Associate PART TIME - Maison Kitsuné
Kitsuné
Vancouver, BC
- Part-time
- Contract
You have a strong commercial mindset and are passionate about delivering outstanding customer service.
Added 10 mins ago
SC
Manager Business Development-Commercial and Corporate Banking
SBI Canada Bank
Toronto, ON
- Full-time
…of India’s largest bank, State Bank of India. The Bank is a full-service Canadian bank operating since 1982, providing Commercial & Corporate Banking (“CCB”) and retail banking services. In…
Added 10 mins ago
HR
Talent Acquisition Assistant
Halifax Regional Municipality
Halifax, NS
- $47,290 to $61,200 CAD / year
- Full-time
Halifax Regional Municipality is inviting applications for the temporary, full-time position (up to 12 months) of Talent Acquisition Assistant in the Talent Management division of Human…
Added 10 mins ago
MD
Grounds Supervisor- State Program Administrator Supervisor Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…evaluating employees, and supporting a respectful, effective, and customer-focused work environment. The manager also handles staffing activities, oversees purchasing for the unit, resolves…
Added 10 mins ago
CE
Store Manager
Cupboards Express
Grande Prairie, AB
- Full-time
Role Description The Store Manager is a full-time, on-site role based in Grande Prairie, AB, responsible for overseeing daily store operations and ensuring an efficient, customer-focused…
Added 25 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 25 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 25 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 25 mins ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
…mechanics, we want to hear from you. As a key member of the Service team, the Mechanic Shop Foreman plays a vital role in keeping our rental fleet and customer equipment operating safely,…
Added 40 mins ago
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Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 40 mins ago
DH
Guest Services Supervisor
Delta Hotels by Marriott Kingston Waterfront
Kingston, ON
- Full-time
…with exceptional people. We're looking for an enthusiastic, service-driven Guest Services Supervisor who is ready to lead by example, inspire their colleagues, and help create memorable…
Added 40 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 40 mins ago
Accounts Payable Analyst
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We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 40 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Advance application and full-stack observability, using service dependencies, logs, metrics, traces and other telemetry to improve proactive monitoring, root-cause and impact analysis, and…
Added 40 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Advance application and full-stack observability, using service dependencies, logs, metrics, traces and other telemetry to improve proactive monitoring, root-cause and impact analysis, and…
Added 40 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Advance application and full-stack observability, using service dependencies, logs, metrics, traces and other telemetry to improve proactive monitoring, root-cause and impact analysis, and…
Added 40 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Advance application and full-stack observability, using service dependencies, logs, metrics, traces and other telemetry to improve proactive monitoring, root-cause and impact analysis, and…

Explore!

Customer Relations Specialist

Toronto, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Toronto with 2 days per week in the office. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: CA$60,000 - CA$65,000 p.a.

About the role:

The Customer Relations team ensures that our customers have a voice and can share experiences of their adventures. We recognise that that things don’t always go to plan. When this happens, it is the role of the Customer Relations Specialist to investigate and resolve issues. Such issues can occur at any time, from before travel, right through to the end of a trip. Key responsibilities:

Undertaking the investigation of all pre tour, on tour and post tour complaints or feedback and providing timely responses, communicating with customers in the most appropriate manner, be it phone, social media, emails or writing a letter with the aim of resolving issues in-line with company expectations.
Being proactive when feedback is received. Resolving on tour issues and preventing them from escalating; identifying underlying trends and working with key stakeholders to prevent recurrence.
Decision making, often under pressure and in difficult circumstances. You will need to be diplomatic and able to maintain objectivity when assimilating complex and conflicting information before making the correct decision for the customer and Explore, whilst always providing a personalised customer service of the highest level.
Maintaining our feedback database and ensuring that each case is kept up to date in the system and resolved within the time parameters set.
Assisting the wider team in dealing with accidents and incidents as they occur on tour. This could be anything from flight delays or transfer issues through to someone losing a passport, injuring themselves in a fall or become unwell on tour.
Taking accountability for non-partner review sites and ensuring that any reviews are responded to in a timely way.
Assisting the Customer Relations Manager in the preparation of documentation for legal cases, plus helping with the preparation of monthly reports and complaints analysis if required.
To help manage any suitability concerns and questions, whether it be pretravel, on tour or post tour, ensuring we are reasonably, and safely allowing the right customers, on the right type of tour/destination.

Am I the right person? We are looking for your application to demonstrate:

Previous complaint/incident handling experience.
Proven ability to deliver outstanding customer service.
Experience within a similar business to consumer industry (such as leisure travel, hospitality, retail, banking, utilities, energy etc).
Excellent interpersonal and communication skills.
An exceptional telephone manner.
Strong formal written skills.
Aptitude for clear and concise interactions with colleagues, suppliers, and customers.
Experience in handling highly sensitive information accurately and confidentiality.
High level of empathy and understanding, with the ability to identify solutions that maintain the customer's confidence whilst balancing the business objectives.
Competent IT skills - Office 365, Word, and Excel.
Highly organised with time management skills, able to prioritise tasks and meet deadlines.
Experience of working independently without supervision.
Have a passion for travel and adventure.
Awareness of the importance of sustainable travel, and how Explore has a positive impact on people and the planet.

We aim to be better than yesterday and our values will be close to your heart.

We're committed to creating diverse and inclusive experiences for customers and colleagues alike. We believe that diversity is to be celebrated; life would be dreary and change would be slow if we all thought the same way. Diversity and travel go hand in hand, and we thrive on creating connection and sharing authentic local experiences across the globe with likeminded customers from all walks of life, ranging from age 7 to 90+. We encourage you to apply for any role you think your skills are a great fit for, and if you need any extra advice or adjustments to our hiring processes, please drop us a message within your application.

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More about this job

Responsibilities

Investigate and resolve customer complaints and feedback from before, during, and after tours, communicating through appropriate channels and maintaining accurate, timely case records. Help manage on-tour incidents and suitability concerns, respond to review-site feedback, identify trends to prevent recurring issues, and support legal documentation and reporting.

Requirements

Applicants should have experience handling complaints or incidents and delivering excellent customer service, ideally in a consumer-facing industry, along with strong interpersonal, telephone, and written communication skills. The role also requires empathy, sound judgment, confidentiality, organization, independent working ability, competent Microsoft Office skills, and an interest in travel and sustainable tourism.

Skills

Complaint Handling
Incident Management
Customer Service
Investigation
Issue Resolution
Conflict Resolution
Decision-Making
Empathy
Written Communication
Telephone Communication
Stakeholder Communication
Time Management
Prioritization
Confidentiality
Microsoft Office 365
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Complaint Handling
Incident Management
Pre-Tour Complaints
On-Tour Complaints
Post-Tour Complaints
Feedback Management
Case Management
Customer Reviews
Review Sites
Travel
Adventure Tourism
Sustainable Travel
Small-Group Tours
Stakeholder Communication
Issue Resolution
Trend Analysis
Accident Response
Suitability Assessment
Legal Case Documentation
Monthly Reporting
Office 365
Microsoft Word
Microsoft Excel
Confidential Information

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